User manual WESTERN DIGITAL MY BOOK 3.0

[. . . ] North America English Spanish 800. ASK. 4WDC (800. 275. 4932) 800. 832. 4778 Asia Pacific Australia China Hong Kong India 1 800 42 9861 800 820 6682/+65 62430496 +800 6008 6008 1 800 11 9393 (MNTL)/1 800 200 5789 (Reliance) 011 26384700 (Pilot Line) +803 852 9439 00 531 650442 02 703 6550 +800 6008 6008/1 800 88 1908/+65 62430496 1 800 1441 0159 +800 6008 6008/+800 608 6008/+65 62430496 +800 6008 6008/+65 62430496 Europe (toll free)* 00800 ASK4 WDEU Indonesia (00800 27549338) Japan Korea Malaysia Philippines Singapore Taiwan Europe Middle East Africa +31 880062100 +31 880062100 +31 880062100 * Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom. ii MY BOOK 3. 0 USER MANUAL Table of Contents WD Service and Support . 17 TABLE OF CONTENTS ­ iii MY BOOK 3. 0 USER MANUAL 1 1 About Your WD Drive Welcome to your My Book® 3. 0 external hard drive. This elegant, high capacity storage drive features a SuperSpeed USB 3. 0 interface with speed up to ten times that of USB 2. 0 for the fastest transfer speed available. This chapter includes the following topics: Kit Contents Drive Format Physical Description WD Product Registration Tools and Materials (kits with PCIe adapter card) Kit Contents Important: For the latest WD product information and news, visit our website at www. westerndigital. com. [. . . ] Firmly insert the adapter card in the PCIe slot and make sure it is seated properly. Motherboard Computer frame Expansion slot Bracket PCIe slot (Gen 2 recommended) PCIe adapter card 8. Secure the adapter card to the computer by installing the provided screw on the metal bracket. Replace the system cover. GETTING STARTED ­ 10 MY BOOK 3. 0 USER MANUAL Step 4. Connecting the Drive Important: Before handling the hard drive or any other components, discharge static electricity by touching the metal chassis of your computer or using an anti-static wrist strap. Power Adapters Note: The configuration of the power adapter may vary. Depending on your region, you may need to change the power adapter, as illustrated below. US/JA/TW EU/KO US/JA/TW EU/KO Installing Removing Installing Removing Connection Steps To connect the My Book 3. 0 drive, follow the steps below: . 2 4 3 1 1. Connect the USB 3. 0 Micro-B connector to the My Book 3. 0 drive. GETTING STARTED ­ 11 MY BOOK 3. 0 USER MANUAL 4. Connect the other end of the USB 3. 0 cable to one of the available USB 3. 0 ports on your computer. If your computer does not have USB 3. 0 capability, you can plug the USB 3. 0 cable into any available USB 2. 0 port. You can start storing data on your My Book 3. 0 drive. GETTING STARTED ­ 12 MY BOOK 3. 0 USER MANUAL 3 1 Troubleshooting If you have problems when installing or using this product, refer to this troubleshooting section or visit our support website at support. wdc. com and search our knowledge base for more help. Frequently Asked Questions Q: How do I determine whether or not my system supports USB 3. 0?A: Refer to your USB card documentation or contact your USB card manufacturer. Note: If your USB 3. 0 controller is built into the system motherboard, be sure to install the appropriate driver support for your motherboard. Refer to your motherboard or system manual for more information. Q: What happens when a USB 3. 0 device is plugged into a USB 2. 0 port or hub?When connected to a USB 2. 0 port or hub, a USB 3. 0 device operates at the USB 2. 0. 0 full speed of up to 480 Mb/s. Q: Why is the data transfer rate slow?A: Your system may be operating at USB 2. 0 speeds due to an incorrect driver installation of the USB 3. 0 adapter card or a system that does not support USB 3. 0. If your system includes a PCIe slot, you can achieve Super-Speed USB transfer rates by installing a USB 3. 0 PCIe adapter card. Contact the card manufacturer for installation procedures and more information. Note: If an additional external drive is connected to the WD product, USB bandwidth is shared and may affect performance. A: When copying files between two drives, the transfer speeds are limited to the slower drive. Slow transfer rates over USB 3. 0 may be caused by copying files to or from a lower performance drive. Q: Why does the drive not power up?A: Be sure the drive is plugged in to a power source and the USB cable is connected to your computer and the drive. For more information in the U. S. , visit our Web site at store. westerndigital. com. Outside the U. S. , contact WD Technical Support in your region. Q: Why is the drive not recognized under My Computer or on the computer desktop?A: If your system has a USB 3. 0 PCIe adapter card, be sure that its drivers are installed before connecting your WD USB 3. 0 external storage product. The drive is not recognized correctly unless USB 3. 0 root hub and host controller drivers are installed. For more information, please visit support. wdc. com and see Knowledge Base answer ID 3850. Q: Why won't my computer boot when I connect my USB drive to the computer before booting? [. . . ] The foregoing limited warranty is WD's sole warranty and is applicable only to products sold as new. The remedies provided herein are in lieu of a) any and all other remedies and warranties, whether expressed, implied or statutory, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose, and b) any and all obligations and liabilities of WD for damages including, but not limited to accidental, consequential, or special damages, or any financial loss, lost profits or expenses, or lost data arising out of or in connection with the purchase, use, or performance of the Product, even if WD has been advised of the possibility of such damages. In the United States, some states do not allow exclusion or limitations of incidental or consequential damages, so the limitations above may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. COMPLIANCE AND WARRANTY INFORMATION ­ 16 MY BOOK 3. 0 USER MANUAL Index A Adapter card 3 P PCIe adapter card 1 description 3 driver 6 handling 6 installing 9 PCIe slots 13 Physical description 4 Power adapters 11 Power button 5 Product registration 5 B Box contents 1 C Cable 2 China RoHS 15 Compatibility with operating systems 3 Compliance, regulatory 14 Connecting the My Book 3. 0 11 R Registration, online 5 Regulatory compliance 14 Requirements, operating systems 3 RoHS 15 E Environmental compliance, China 15 F FAQs computer not booting up 13 drive not powering up 13 drive not recognized 13 system support of USB 3. 0 13 transfer speeds 13 USB 3. 0 device in USB 2. 0 port 13 use a USB 2. 0 cable 13 FCC Class B information 14 Front and back views 4 S Safety compliance 14 Service 15 System compatibility 3 U Underwriters Laboratories Inc. [. . . ]