User manual TRENDNET TFM-560X

[. . . ] Then turn the computer on. Rev. 1. 00 -3- TFM-560X User's Guide 10. If you have not encountered any problems, you can go to Section 2. 5 Install Communication Software. NOTE: The telephone wall jack you use must be for an ANALOG phone line (the type found in most homes). The modem will be damaged if you use a digital phone line. Indicator Lights Your external modem features LED indicators on the front panel that report modem status : MR TR SD Modem Ready Lights when the modem is turned on. [. . . ] Select a Generic Fax class 1 modem will let you use basic communication and fax functions. Rev. 1. 00 -9- TFM-560X User's Guide Section 3 Troubleshooting Your modem is designed to provide reliable and trouble-free functionality, however, should you experience any difficulty, the information contained in this section will assist you in determining and resolving the source of the problem. Problem: Modem does not respond to AT commands Possible solutions: 1. Make sure the modem is not configured with a conflicting COM port and IRQ setting. Make sure the communication software is configured with the correct COM and IRQ settings (the same COM port and IRQ as the modem). Your communications software will not be able to send or receive any data if it is not configured to match the COM port and IRQ settings for the modem. DOS based communication program is not working with this modem neither can you operate the modem in MS-DOS prompt screen. 2. Make sure the modem is properly initialized using the driver software. The software may improperly Initialize your modem because you have selected an incorrect modem type. You may also be prompted to enter an initialization string by the software. Use AT&F as your initialization string. Problem: Modem dials but does not connect Possible solutions: 1. A noisy line will prevent proper modem operation. Problem: Modem makes a connection but no data appears on screen Possible solutions: 3. Make sure all communication parameters (baud rate, data, stop, and parity bits) are properly configured and are identical on both sides. Be certain hardware flow control (RTS/CTS - default) is enabled in both the modem and the communication software. The remote system may be waiting to receive your data before it begins. Make sure the correct terminal emulation mode is being used in the software (refer to software manual). Problem: Modem displays errors while on-line with a remote modem Possible solutions: 6. Make sure RTS/CTS hardware flow control is enabled (do not use XON/XOFF software flow control when transferring binary files). Rev. 1. 00 - 10 - TFM-560X User's Guide 8. Operating too many applications at the same time may cause communication problem. Close unnecessary application in your system. Problem: Modem exhibits poor voice recording or playback Possible solutions: 9. Make sure the correct modem type is selected in the Voice/FAX software. Make sure your computer is fast enough to handle voice operations (38. 4 Kbps). Voice operations are CPU intensive and require a better CPU sharing when running under Windows. Problem: No dial tone Possible solutions: 11. Ensure that the telephone cord it securely connected at both modem and wall outlet. Unplug the telephone cord from the computer and connect it directly to a telephone from the wall outlet. Check modem performance with a direct line from your telephone company. Some PBXs may cause the telephone line condition change and affect modem performance. Problem: The modem does not answer incoming calls Possible solutions: 15. [. . . ] This warranty is voided if (i) the product has been modified or repaired by any unauthorized service center, (ii) the product was subject to accident, abuse, or improper use (iii) the product was subject to conditions more severe than those specified in the manual. Warranty service may be obtained by contacting TRENDware office within the applicable warranty period for a Return Material Authorization (RMA) number, accompanied by a copy of the dated proof of the purchase. Products returned to TRENDware must be pre-authorized by TRENDware with RMA number marked on the outside of the package, and sent prepaid, insured and packaged appropriately for safe shipment. WARRANTIES EXCLUSIVE: IF THE TRENDWARE PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, THE CUSTOMER'S SOLE REMEDY SHALL BE, AT TRENDWARE'S OPTION, REPAIR OR REPLACEMENT. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. [. . . ]