User manual TJERNLUND WARRANTY POLICY 8500115

[. . . ] Products that are tampered with, damaged or defective due to malfunctioning appliances are not covered under this warranty. This warranty does not cover the complete unit if it is operative, except for the defective part. will issue credit or provide a free part to replace one that becomes defective during the one year warranty period. [. . . ] Warranty will be extended 30 months from date code or two years from date of installation, whichever is the lesser value. RESTOCK CHARGE You must have a RMA # for any overstock items that you would like to return. A restock fee will be charged for all new and unused merchandise returned to Tjernlund. The restock charge will correspond to the condition of the material and the length of time it has been in your possession. The base restock charge is 20% of the invoice price for materials returned less than 6 months from date of purchase and a base 30% for materials returned between six months and one year from date of purchase. A copy of the original invoice should be included with the units when they are returned. Restock charges are based on the returned product being in sellable condition. CREDIT POLICY Please refrain from debiting your payments until you receive our credit memo. With restock charges and possible refusal of credit, our records will better correspond with yours if we inspect the material and issue the credit. We will be including a copy of the returned materials analysis report along with the credit memo so you can see what failures occurred and the action taken to remedy the problem. Once again, please do not debit the price of returned materials from any scheduled payment until you receive our credit memo. CREDIT OR REPLACEMENT REFUSAL It is the installer's or owner's responsibility to refer to the troubleshooting guide within the installation instructions, or in their absence call our toll free customer service number for assistance or visit our web site www. tjernlund. com. Tjernlund will not replace or issue credit for a complete unit that is repairable at the job site. Easily replaceable components include: motors, pressure switches, relays, blower wheels and transformers. Tjernlund will not issue credit for materials that have been damaged or tampered with. This damage may occur during installation, your handling, shipment to you or upon return to us. All units should be inspected upon receipt for visible damage on the outside of the carton. If it is determined that the units have been damaged during shipment, the damage claim should promptly be taken up with the freight carrier. All returned materials should be properly packaged and marked with an RMA # on the carton exterior for return to Tjernlund's material returns department. [. . . ] In addition, some states do not allow the exclusion or limitation of incidental or consequential damages, so that above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights which may vary from State to State. Send all inquiries regarding warranty work to Tjernlund Products, Inc. [. . . ]