User manual TEAMVIEWER TEAMVIEWER 5.0

[. . . ] Manual - TeamViewer 5. 0 Revision TV5. 0-7478 Table of Contents Table of Contents 1 1. 1 1. 1. 1 1. 1. 2 1. 1. 3 1. 1. 4 1. 1. 5 1. 1. 6 1. 1. 7 1. 1. 8 2 2. 1 2. 1. 1 2. 1. 2 2. 1. 3 2. 1. 4 2. 1. 5 2. 1. 6 2. 2 2. 3 2. 3. 1 2. 4 3 3. 1 3. 2 3. 3 4 4. 1 4. 2 4. 2. 1 4. 2. 2 4. 2. 3 4. 3 4. 3. 1 4. 3. 2 4. 3. 3 5 5. 1 5. 2 5. 3 5. 4 Scope of service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About TeamViewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 New as of Version 5. 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] Remote control of the partner´s workstation is not possible with this setting. No outgoing connections allowed You cannot establish any outgoing connections from this computer Examples for frequent use cases: You would like to constrain your access flexibly: For remote supporting customers with which you have a trustworthy relationship or for the access of your own workstations you can choose Full access. The Windows administrator defines special custom settings and locks them in TeamViewer. Perfect for use in call- or support- centers where the supporters shouldn´t be able to use all possibilities of TeamViewer. ® You can define the access mode in the options menu in the remote support tab (see 10. 3 Category Remote control). During the establishment of a connection you can select an alternative access mode that differs from the standard (i. e. full access). page 29 of 85 TeamViewer - Remote Support - Advanced Functions 5. 6. 2 Access Mode for the Current Session How to choose the access mode for the current remote session: 1. In the Authentication dialog please click on the icon to enter the Access Control. 2. Choose the desired mode from the drop-down menu and click on Log On to start your session. In the authentication window you can choose the access mode for the current session. In the Confirm all mode you can only perform further actions if your partner confirms them. In the Remote control tab you can choose the standard mode for the Access control. Note: If you don´t choose a certain option for the access control the standard setting which is defined in your TeamViewer options (see 10. 3 Category Remote control) will be used. page 30 of 85 TeamViewer - Remote Support - Advanced Functions 5. 6. 3 Access Control Details With the access modes from above you can control a set of settings. This chapter explains which settings are defined and what this means for your connection: How can I find out which permissions I have on the remote computer? The Access Control Details window will open up. The Access Control window shows the precise impact of the selected mode. page 31 of 85 TeamViewer - Remote Support - Advanced Functions 5. 6. 4 Detailed Setting Configuration for the Access Control The following settings can be controlled with the Access Control: View remote screen Controls whether the remote screen in a remote control session can be viewed directly or only after the request for viewing the screen has been confirmed. Allowed After confirmation Remote control Sets the circumstances under which remote control is possible: Allowed After confirmation Denied File transfer Sets the circumstances under which file transfer is possible: Allowed After confirmation Denied VPN connection Regulates whether a VPN connection can be established or not: Allowed After confirmation Denied Disabling remote input Determines whether you can block your partner´s input during a remote session: Allowed After confirmation Denied On every session start page 32 of 85 TeamViewer - Remote Support - Advanced Functions Control remote TeamViewer Determines whether you can control the remote TeamViewer during a remote session: Allowed After confirmation Denied Changing sides Determines under which circumstances a the change of sides is possible: 5. 6. 5 Allowed Denied Custom Settings The Full Access, Confirm all, View and show modes are appropriate for the most usage cases. In the Custom settings mode you can define your own access rights individually. 5. 6. 6 Interdependency between Access Control and Security Settings With the outgoing Access Control you determine which possibilities you have after connecting to a remote computer or an administrator defines this for the supporters. As counterpart for the outgoing Access Control you can adjust in the security tab of the options menu the incoming Access Control. Example of use: You purchase TeamViewer and would like to have a uniform possibility for your IT employees to give remote support. You would like to configure TeamViewer so that your clients have to confirm actions such as file transfer or remote control of their machines. If the customer's incoming and the supporter's outgoing access rights deviate (e. g. supporter has outgoing Full Access, but the partner has chosen Confirm all for the incoming connections) the lowest right will be chosen. Examples: You have chosen Full Access for the outgoing Access Control but your connection partner has chosen Confirm all for the incoming connections. You won´t be able to remotely control the partners machine without him confirming it. You have chosen View and show outgoing and your partner has Full Access as incoming access mode. You can only View and show things on the partners screen. A dialog informs you about the effective access rights in case of conflicting settings. page 33 of 85 TeamViewer - Remote Support - Advanced Functions In the security tab you can determine the incoming Access Control. The discrepancy between the outgoing Access Control for the local machine and incoming Access Control for the remote machine will be shown in a window. Note: QuickSupport was developed for the spontaneous and straightforward support session. If you connect to a QuickSupport only you can determine Access Control rights on your local machine. page 34 of 85 TeamViewer - Remote Support - Advanced Functions 5. 7 Connection Info The Connection Info dialog informs you about the current connection data. [. . . ] General advanced settings: Display language Enables you to select the display language which will be used by TeamViewer. QuickConnect button Opens the dialog Configure QuickConnect if you click on Configure. . . (see 10. 9. 1 Dialog Configure QuickConnect) TeamViewer shutdown Non-administrators will not be able to close the application. Hide online status for this ID If activated, this computer will appear as offline on any partner list. Log files Enable logging If enabled, TeamViewer writes all errors and events into a log file. Enable connection logging If enabled, TeamViewer writes the information for all outgoing connections into a log file. [. . . ]