User manual SYMANTEC IT ANALYTICS SOLUTION 7.0 SP2

[. . . ] IT Analytics Solution for Symantec User Guide Version 7. 0 SP2 IT Analytics Solution for Symantec User Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 7. 0 SP2 Legal Notice Copyright © 2009-2010 Symantec Corporation. Symantec, the Symantec Logo, Altiris, and any Altiris or Symantec trademarks used in the product are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U. S. The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. [. . . ] If you can't tell if the application pool is different, you can create a new application pool in this window. You can then use that application pool for both drop-down lists. 27 Click Apply. 29 On the Home menu, click IT Analytics > Settings > Connections. 30 Under Reporting Server, next to the Report Server Virtual Directory URL setting, click the edit symbol. 31 Type in the name of the server and the port number in the following format: http://servername:port/ReportServer Servername is the name of the server that is running Reporting Services. Port is the port number that you assigned to the new Web site that you created. 32 Next to the Report Folder Name setting, click the edit symbol. Leave IT Analytics as the default. 33 Click Save Folder Settings. Installing and configuring IT Analytics Solution Hosting Symantec Management Platform and SQL 2005 Reporting Services on the same server 35 34 In the left pane of the Symantec Management Console, click the Report Setup task. 35 Click the Available Reports tab. 36 Check all of the reports that you want to install. To install all of the available reports, in the header row of the table, click Install. 37 Click Apply. A progress window launches. 38 Once the Close symbol is enabled, click it. 39 Ensure that you can access the dashboards and reports. 36 Installing and configuring IT Analytics Solution Hosting Symantec Management Platform and SQL 2005 Reporting Services on the same server Chapter 3 Implementing IT Analytics Solution This chapter includes the following topics: Accessing IT Analytics Solution Viewing a dashboard report Viewing a detailed report Creating a new report About Pivot tables Pivot table prerequisites Pivot table fields Top pivot toolbar functions Pivot toolbar functions Pivot charts toolbar functions Saving a pivot table view Loading a pivot table view Modifying a pivot table view Deleting a pivot table view About displaying pivot data results Displaying results in a pivot chart 38 Implementing IT Analytics Solution Accessing IT Analytics Solution Displaying results in a pivot table Exporting pivot table results Removing warning messages Creating a pivot table using the Computer cube example About Key Performance Indicators (KPIs) Creating Key Performance Indicators (KPIs) Setting the status of a KPI (advanced) Accessing IT Analytics Solution You can access IT Analytics Solution in many ways. Implementing IT Analytics Solution Accessing IT Analytics Solution 39 To access IT Analytics Solution Access IT Analytics Solution in one of the following ways: Method Description Symantec Management Console - Pivot In the Symantec Management Console, on Tables the Home menu, click IT Analytics > Pivot Tables. Using pivot tables, you can construct and save the report views that are based on predefined measures and dimensions. The pivot tables are configured for each cube to allow exportable, dynamic, and customized reports. You can also load previously saved views for quick access to data that you frequently need. Symantec Management Console Dashboards/Reports In the Symantec Management Console, on the Home menu, click IT Analytics >Dashboards or Reports. These reports were developed to give you a representative view of your IT assets. You can export the reports to many different formats, including HTML, Excel, and PDF. You can also create additional reports by using the SQL Reporting Services Report Builder and then easily import your reports in IT Analytics. Microsoft SQL Server Management Studio With the built-in Cube Browser, you can view cube data natively through the SQL Server Management Studio. This option allows an administrator to have raw access to cube data and to have direct access to Analysis Services. You can use third-party reporting tools, such as ProClarity or Excel 2007, to report on the data that is contained in each cube. These tools provide rich cube browsing or cube reporting capabilities. Third-party Reporting Products 40 Implementing IT Analytics Solution Viewing a dashboard report Viewing a dashboard report Dashboards display a top-level management view of precompiled data in a graphical and color-rich format. Dashboards also provide click-through features so that you can drill down and view the underlying IT Analytics reports in detail. To view dashboard reports 1 2 3 4 In the Symantec Management Console, on the Home menu, click IT Analytics. Select a dashboard to view. Viewing a detailed report Reports provide you with access to various IT Analytics data views. They also provide you with click-through capabilities to the Symantec Management Console pages. [. . . ] The report lets users filter the results by a date range, category, impact, priority, urgency, and assignee. ServiceDesk Problems by Urgency Displays a count of problems by urgency with a breakdown by year, quarter, and month. The report lets users filter the results by a date range, category, impact, priority, urgency, and assignee. ServiceDesk Release Search Displays a summary of release information. The report lets users filter the results by a month a year date range, type, category, impact, priority, urgency, creator, and assignee. ServiceDesk Releases by Assigned to User Displays a count of releases by worker with a breakdown by year, quarter, and month. The report lets users filter the results by a date range, status, and assignee. 146 Report reference ServiceDesk Releases by Status ServiceDesk Releases by Status Displays a count of releases by status with a breakdown by year, quarter, and month. [. . . ]