User manual SONIC PRIMETIME TROUBLESHOOTING GUIDE

[. . . ] Make sure Media Center is up-to-date with all of the latest service packs and patches before installing PrimeTime. An error referencing the file sonicmpgavout. dll appears when launching PrimeTime. This message can also appear when attempting to burn a disc. PrimeTime failed to properly register files during the install process. · The current solution involves editing a key in the registry: -First, go into the registry editor (Start ­ Run ­ type in "regedit") -Go to the following path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Session Manager\Environment and highlight the key called "path". [. . . ] PrimeTime does not locate Recorded TV shows, or some programs are missing from the list. · PrimeTime looks for recorded programs in the directory within Media Center. Make sure the Recorded TV programs are located in the proper directory. In Media Center, go to My TV > Settings > Recorder > Storage to specify this directory. 2. An exclamation point appears next to the clip after it is added to the DVD/VCD. · The file selected exceeds the disc capacity. Lower the quality of the captured video to fit more content on the disc. 3. Burn DVD/VCD button is not highlighted. · Verify that there is media in the recorder and the media is supported by the CD/DVD recorder. A video must be added to the project before the burn button will become active. PrimeTime may not recognize there is a recorder attached to the system. Updating the ASPI layer may also correct this potential problem. · · Troubleshooting Guide PrimeTime technical training document Page 5 Sonic PrimeTime Section 3: Build/Burn Errors Basics Basics 1. Make sure the system is up-to-date with the latest patches and drivers. Run a Windows Update, or go to www. thegreenbutton. com for updates and patches. The error sample cannot be rendered occurs soon after the burn button is selected. · The issue is probably specific to a file in the project. Take note of what file MyDVD was processing when the error occurs and remove this asset from the project. Follow the steps below to resolve CD/DVD writing errors: · First, try updating the firmware on the DVD/CD recorder in use. Disable active packet writing software that is installed on the machine. Sometimes, MyDVD can conflict with these applications that run in the background. Try disabling any of these potential problems before starting up MyDVD. [. . . ] What is the DVR-MS format? · Media Center captures files with the . dvr-ms extension. These files contain MPEG 2 video and audio along with metadata information that describes the content of the video. 2. Capture Quality · The chart below explains the bitrate used when capturing through Media Center: Mbps 2. 375 4. 375 5. 375 6. 375 GB per Hour 1. 07 1. 97 2. 42 2. 87 Quality Fair Good Better Best 3. [. . . ]