User manual SKY HD BOX

[. . . ] Getting started Unpack your box and make sure you have received all of the essential components from Sky. Power cable Sky±HD remote control and batteries Sky±HD box Sky±HD user guide cable (essential in order to enjoy HD TV) 2 Before you set-up your box, please ensure you complete the following: · · · Switch off your existing Sky± box and unplug it from the mains, as well as anything else you may have connected like a DVD player or gaming console. Remove the Sky viewing card from your existing Sky± box and put it in a safe place, you'll need this later. Remove the yellow sticker (shown below) on the front of your Sky±HD box. Connecting your box Carefully move your TV and Sky± box away from the wall, ensuring no cables are pulled out or over stretched. [. . . ] Use the source button Note: It is possible your TV manufacturer labels the source button differently. If you are receiving the on screen message `No satellite signal is being received', please refer back to step 2, as your satellite connections may not be connected correctly. 6 4. Setting up your Sky Guide and completing your set-up As a Sky±HD customer you will now have access to the latest Sky Guide making it even easier to navigate, watch and record the programmes you love. For a demonstration on how to navigate around your new TV Guide please visit www. sky. com/hdguide. Press the services button at the top of your Sky±HD remote control and press the right arrow once to navigate from options to settings. Press select, and the tab showing picture should now be highlighted. 2. On your Sky±HD remote type 0 and then 1 on the numeric keypad, then press select, the set-up tab should now be highlighted. Press the right arrow five times to navigate to install (this changes to New Install once selected) and press select. 3. Follow the on screen instructions until Installation Complete is displayed and press select to continue. 7 Activating your channels 1. Press the interactive button at the top of your Sky±HD remote control. Scroll up or down highlighting My Account & Help, then press select. 3. Highlight Activate self set-up, then press select. 8 Troubleshooting I'm seeing the `No satellite signal is being received' or the `Failed recording' message Check to see if you only have one satellite connection at the back of your box. If so, please refer to the `I only have one satellite connection from the dish to my Sky±HD box' section on page 10. If you have two satellite connections, please follow the instructions below. Press the services button on your Sky±HD remote control, then press the right arrow to move from options to settings, press select, and the picture should now be highlighted. If the cables are connected correctly you should see an indication of signal strength and signal quality at Inputs 1 and 2. If you do not have any signal strength or quality, switch the Sky±HD box and TV to standby, leave for a couple of minutes, then switch all the connected items off and unplug from the mains. Checking signal strength and quality 4. Disconnect and then reconnect the cables coming from your satellite to Dish Input 1 and Dish Input 2 at the back of your box. These are screw connectors; turn clockwise to tighten and anti-clockwise to loosen. Do not bend the copper wire in the middle of the satellite cable and ensure you screw the connection onto the back of the box until it is secured tightly. [. . . ] Press the right arrow 3 times to navigate to RF outlets and press select. Change RF outlet power supply to on and press the green button to save the new setting. For all other troubleshooting, please refer to the Sky±HD user guide supplied or visit www. sky. com/selfsetup. 11 I can't activate my channels via Sky Active (Sky's interactive service) Ensure your box is connected to a working telephone line, and that the telephone line is connected to the telephone socket (labelled Tel Line), and not the green Ethernet socket. If this still doesn't work, then please call 08442 41 41 41 and ask to speak to one of our technical advisors. [. . . ]