User manual QUANTUM W00018

[. . . ] However the non Quantum supplier or publisher may provide their own warranty. 1 Installation Requirements Customer Installable Customer Installable Customer Installable Customer Installable Customer Installable Customer Installable Customer Installable Customer Installable Customer Installable Customer Installable PX502 M2500, P4000, P7000, PX506, PX510, PX720 DX30, DX100 DX3000, DX5000 Customer Installable Quantum or Quantum authorized service provider Quantum or Quantum authorized service provider Customer Installable DPM5500 Customer Installable Tape Drive Add-ons, Prism Hardware 4 Options and Upgrade Kits Quantum or Quantum authorized service provider Quantum Repairs Third Party Hardware or Software when provided by Quantum 1 2 Quantum reserves the right to choose, at its sole discretion, Rapid Exchange of the whole unit or failing part. 5x9 next day target response is available in many regions around the world, but where not available, the warranty is Rapid Exchange. Please consult the Warranty Coverage Territory List at http://www. quantum. com/ServiceableCities for a complete list of areas where 5x9 next day coverage is available or contact your local Quantum representative for more information. Guardian One-year On-site: With StorageCareTM Guardian installed, 5x9 next day target response for the chassis, raid controllers and Optyon adapters; and Rapid Exchange for the power supplies, fans and disk drives. 3 5x9 next day target response is available in many regions around the world, but where not available, the warranty is Rapid Exchange. Please consult the Warranty Coverage Territory List at http://www. quantum. com/ServiceableCities for a complete list of areas where 5x9 next day coverage is available or contact your local Quantum representative for more information. 4 Standard Warranty for add-ons, options and upgrades performed to a Quantum product out of warranty is thirty days, return to factory. [. . . ] Additionally, the warranty will be void on the Product or Part that Quantum shipped out as part of the Rapid Exchange Program AND the Product or Part that was not returned. The defective Product or Part must be returned to a Quantum-specified receiving location with the RA number clearly indicated on the outside of the shipping package. Replacement Products or Parts shall be furnished on an exchange basis and may be either new or reconditioned as new. Removal, shipment to Quantum shipping insurance and loss or damage of the failed Product or Part, as well as the installation and configuration of the replacement Product or Part is the responsibility of the End User. The customer may choose an on-site field call at the then-current price for removal and installation of the replacement Product or Part. Products, Parts and Repairs shipped to the End User by Quantum, shall be freight prepaid by Quantum. Quantum shall not be responsible for any handling fees, import duties or tariffs, or delays as a result of customs. Next Day Response: PX500-Series, PX720, DX30, DX100, M1800, M2500 Warranty Claims For Products that require repair during the term of this Limited Warranty, Quantum will dispatch a Field Service Engineer the following business day after receipt of your call. Next business day response times are subject to End User location, End User availability, parts availability and resource availability. Next day response will be provided by contacting the Quantum Customer Support Center who will: i. Ship a replacement Field Replaceable Unit (FRU) and/or dispatch Quantum or a Quantum Service Partner to the equipment site Guardian One-Year On-site: DX3000, DX5000, DPM5500 Warranty Claims With StorageCareTM Guardian installed, 5x9 next day on-site target response for the chassis, raid controllers and Optyon adapters; and Rapid Exchange for the power supplies, fans and disk drives. Warranty support will be commercially reasonable effort if StorageCareTM Guardian is not installed. StorageCareTM Guardian is a remote monitoring and diagnostic solution that enables Quantum to proactively monitor the health of Quantum products. It uses diagnostic data to predict possible failures and determine whether or not the problem involves a Quantum product or other critical component in the customer's backup environment. Please note that 5x9 next day response is available in many regions around the world, but where not available, the warranty is Rapid Exchange for customer replaceable units after technical support determination of unit failure. Rapid Exchange is shipment of parts within two (2) business days after receipt of the call. Replacement Products or Parts shall be furnished on an exchange basis and may be either new or reconditioned as new. Quantum offers the best available exchange for your replacement parts. Customer may have to act as the importer of record. Quantum Support Contact Information: http://www. quantum. com/contactsupport Americas Customer Support European Customer Support Asia Pacific Customer Support North America, South America & Canada Europe, Middle East & Africa Australia: 1-800 285 435 (toll-free) Phone: 800-284-5101 UK, France, Germany: 00800 4 7826 886 China, New Zealand, Hong Kong, Korea, Or 949-725-2100 All other countries: 44 1256 848748 Malaysia, Philippines: {International Access Email: eurohelp@quantum. com Code} + 800-8782-6886 (toll-free) India: 1 800 425 8273 (toll-free) Japan: 813-5978-0070 or 1 (949) 725 2100 Other Asia Pacific: 1 (949) 725 2100 Rev. 18, Effective: August 1, 2006 W00018 Page 2 of 4 Worldwide End-User Standard Limited Product Warranty End User Hardware Limited Warranty Worldwide Product Warranty Start Date The warranty for new Product begins on the date of purchase from Quantum or an authorized Quantum VAR/VAD as evidenced by a copy of the seller's invoice. Repaired or Rapid Exchange Warranty The warranty period for Repaired or Rapid Exchange Product shall be the balance of the original Product warranty. [. . . ] Disclaimer of Warranties EXCEPT AS EXPRESSLY STATED HEREIN AND THE WORLDWIDE END-USER STANDARD LIMITED PRODUCT WARRANTY, THIS SOFTWARE PRODUCT AND ANY SOFTWARE MEDIA ARE PROVIDED "AS IS, " WITHOUT ADDITIONAL WARRANTY OF ANY KIND, AND QUANTUM EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF DESIGN, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR TITLE, ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE, OR ANY WARRANTIES OF NON-INFRINGEMENT OF ANY THIRD PARTY'S PATENT(S), TRADE SECRET(S), COPYRIGHT(S), OR OTHER INTELLECTUAL PROPERTY RIGHT(S). QUANTUM DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE PRODUCT, INCLUDING THE HARDWARE AND PROPRIETARY RIGHTS, WILL MEET YOUR REQUIREMENTS, OR THAT THE OPERATION OF THE SOFTWARE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE PRODUCT OR SOFTWARE MEDIA (EXCEPT AS STATED ABOVE) WILL BE CORRECTED. FURTHERMORE, QUANTUM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE PRODUCT IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY QUANTUM OR QUANTUM'S AUTHORIZED REPRESENTATIVE SHALL CREATE ANY WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY. [. . . ]