User manual QUANTUM W00016

[. . . ] Guardian One-year On-site3: With Guardian installed, 5x9 next day on-site response for the chassis, raid controllers and Optyon adapters; and Rapid Exchange for the power supplies, fans and disk drives. P Series, M2500 - 5x9 next day response2, or corresponding library warranty or service agreement, or thirty-day on-site service, whichever is longer. L Series, SuperLoader, SuperLoader 3 and M1500 - Rapid Exchange1 for the balance of the original warranty or service agreement, whichever is longer. DX30 and DX100: Hardware and Software: One-year on-site service: 5x9 next day response2, or corresponding library warranty or service agreement, whichever is longer. [. . . ] The defective Product or Part must be returned to a Quantum-specified receiving location with the RA number clearly indicated on the outside of the shipping package. Replacement Products or Parts shall be furnished on an exchange basis and may be either new or reconditioned as new. Removal, shipment to Quantum shipping insurance and loss or damage of the failed Product or Part, as well as the installation and configuration of the replacement Product or Part is the responsibility of the End User. The customer may choose an on-site field call at the then-current price for removal and installation of the replacement Product or Part. Products, Parts and Repairs shipped to the End User by Quantum, shall be freight prepaid by Quantum. Quantum shall not be responsible for any handling fees, import duties or tariffs, or delays as a result of customs. Next Day Response: PX500-Series, PX720, DX30, DX100, M1800, M2500 and Dinostor TapeServer Warranty Claims For Products that require repair during the term of this Limited Warranty, Quantum will dispatch a Field Service Engineer the following business day after receipt of your call. Next business day response times are subject to End User location, End User availability, parts availability and resource availability Guardian One-Year On-site: DX3000, DX5000, DPM5500 Warranty Claims With StorageCareTM Guardian installed, 5x9 next day on-site target response for the chassis, raid controllers and Optyon adapters; and Rapid Exchange for the power supplies, fans and disk drives. Warranty support will be commercially reasonable effort if StorageCareTM Guardian is not installed. StorageCareTM Guardian is a remote monitoring and diagnostic solution that enables Quantum to proactively monitor the health of Quantum products. It uses diagnostic data to predict possible failures and determine whether or not the problem involves a Quantum product or other critical component in the customer's backup environment. Please note that 5x9 next day response is available in many regions around the world, but where not available, the warranty is Rapid Exchange for customer replaceable units after technical support determination of unit failure. Rapid Exchange is shipment of parts within two (2) business days after receipt of the call. Replacement Products or Parts shall be furnished on an exchange basis and may be either new or reconditioned as new. Quantum offers the best available exchange for your replacement parts. Software Telephone Support During the term of this Limited Warranty, Quantum will provide telephone software support for the currently marketed version of the software licensed from Quantum as well as providing telephone support for the most recent prior version of the software. Please note: Quantum shall use commercially reasonable efforts to respond to a specific response time. To enable Quantum to provide the best possible support, the customer must have the most recent version of firmware and software installed. Quantum Corporation 141 Innovation Drive, Irvine, CA 92617, USA Contact Information: http://www. quantum. com/contactsupport. Americas Customer Support European Customer Support Asia Pacific Customer Support North America, South America & Canada Europe, Middle East & Africa Asia Pacific Phone: 800-284-5101 United Kingdom: +44 1256 848748 Phone: +61 7 3839 0988 Or 949-725-2100 France: +33 (0) 825 857700 Germany: +49 6151 855 9955 Rev. 16, Effective: December 15, 2005 W00016 Page 2 of 4 Worldwide End-User Standard Limited Product Warranty End User Hardware Limited Warranty Worldwide Product Warranty Start Date The warranty for new Product begins on the date of purchase from Quantum or an authorized Quantum VAR/VAD as evidenced by a copy of the seller's invoice. [. . . ] NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY QUAN TUM OR QUANTUM'S AUTHORIZED REPRESENTATIVE SHALL CREATE ANY WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY. SHOULD THE SOFTWARE PRODUCT PROVE DEFECTIVE, YOU (AND NOT QUANTUM OR QUANTUM AUTHORIZED REPRESENTATIVE) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. Limitation of Liability UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL QUANTUM BE LIABLE TO END-USER, FOR ANY INJURIES, DAMAGE TO OR REPLACEMENT OF PRODUCT OR PROPERTY, COSTS FOR RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA USED WITH THE PRODUCT, OR ANY SPECIAL, INDIRECT, INCIDENTAL, ECONOMIC OR CONSEQUENTIAL DAMAGES OR CLAIMS FOR LOSS OF BUSINESS OR LOSS OF PROFITS WHATSOEVER, EVEN IF QUANTUM WAS ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DA MAGE. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR E XCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL QUANTUM'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAU SES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT AND THE LICENSE TO THE PROPRIETARY RIGHTS. [. . . ]