User manual QUANTUM STORAGECARE GUARDIAN INSTALL CONFIG GUIDE

[. . . ] StorageCare Guardian Software Installation & Configuration Guide StorageCare Guardian Software Overview StorageCare Guardian Software Installation 3 3 StorageCare Guardian Installation Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 StorageCare Guardian Software Configuration 13 Agent Configuration Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Managed Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Policy Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Proxy Server Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Deploying Changes to the Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Re-installing or Moving StorageCare Guardian Error Messages 26 26 Could not access the device. Make sure IP address is correct . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Agent Communication Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Agent Communication Error ­ SSL: General Error (Solaris 8). . . . . . . . . . . . . . . . . . . . . . . . . . 28 DNS Not Configured on Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 StorageCare Guardian Agent Services (Windows) StorageCare Guardian Agent Processes (Solaris) Uninstalling StorageCare Guardian Document 81-81472-02 A01, March 2006 29 32 33 1 Quantum StorageCare Guardian Software Installation & Configuration Guide Document 81-81472-02 A01 March 2006 Solaris: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Windows: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Made in the USA. Quantum Corporation provides this publication "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose. Quantum Corporation may revise this publication from time to time without notice. [. . . ] Note: Multiple re-starts of the agent can be avoided by waiting until changes have been made on all screens before pressing the Deploy Changes to Agent button. Policy Manager 0 The Policy Manager screen gives the customer control over the level of Quantum remote access. Two versions of Policy Manager are available: the local (integrated) policy manager, and a centralized, web server-based policy manager. StorageCare Guardian Software Configuration 20 Quantum StorageCare Guardian Software Installation & Configuration Guide Document 81-81472-02, A01 March 2006 · Local Policy Manager · By default, the StorageCare Guardian Agent is configured to use a Local Policy Manager. With this setting, the Policy Manager settings are configured via the Agent Configuration Utility. This allows a streamlined installation and initial configuration of the StorageCare Guardian agent, while allowing easy change to a centralized Policy Manager if and when required. See below for additional information on the centralized Policy Manager. An optional centralized Policy Manager is available that enables customers to manage policies with a very high level of granularity for multiple StorageCare Guardian agents, from a centralized web server. This is a separate installer from the StorageCare Guardian Software, and is intended for customers that have agents deployed at many sites that require a single point of management. Contact Quantum Global Services or send e-mail to guardianinfo@quantum. com for more information on this option. · Centralized Policy Manager (Optional) · StorageCare Guardian Software Configuration 21 Quantum StorageCare Guardian Software Installation & Configuration Guide Document 81-81472-02, A01 March 2006 To configure the Policy Manager the user will press Policy Manager on the left side of the screen to display the Policy Manager screen. By default, the Diagnostics Data Collection checkbox is enabled on the Local Policy Manager screen. This option enables Quantum to monitor managed devices 7x24x365, checking critical system status and configuration variables, and notifying Quantum if error conditions exist (or are imminent). It also enables Quantum to quickly determine the current status of the device in real time in the event of an error condition and collect diagnostic logs. It is highly recommended that this option be left enabled at all times. Note: Although the Diagnostics Data Collection option enables Quantum to monitor your Quantum products, this option does not allow any interactive access by Quantum personnel. In other words, this option prevents any actions that would impact the operation of your device. However, it allows programmatic (software) access so that Quantum can proactively monitor your hardware. 22 StorageCare Guardian Software Configuration Quantum StorageCare Guardian Software Installation & Configuration Guide Document 81-81472-02, A01 March 2006 Note: Quantum cannot access any of your data on your Quantum products. StorageCare Guardian accesses the built-in management capability of each Quantum product via the Ethernet port. No inband (data path) access is ever used between the agent and the Quantum device. This means that not only is your data safe, but that StorageCare Guardian also will never interfere with your backup applications. Other policy options (initially disabled) are available on the Local Policy Manager screen, and can be enabled (or disabled) at any time by the user at their discretion: · Remote Desktop (to server running the StorageCare Guardian Agent) · This option enables Quantum to open a remote desktop connection to the server running the agent if the user feels this is appropriate for a given situation. This option enables Quantum Support Representative to open an interactive web browser connection to the management interface of a managed Quantum device (not to the server running the agent). This option is extremely useful for troubleshooting, and enables Quantum to see the actual running device, run low-level diagnostics, update firmware (with customer approval) etc. Similar to the above, this option enables Quantum to open a telnet connection to a managed Quantum device (if telnet is supported by the product and enabled at the device level ­ this is normally disabled). · Remote Browser to Managed Device · · Remote Telnet to Managed Device · · Script Execution Enables Quantum to create and execute new data collection scripts after the initial installation. · Upload Files · · Enables Quantum to upload files from the agent server. This option can be left disabled in most cases. Download Files · StorageCare Guardian Software Configuration 23 Quantum StorageCare Guardian Software Installation & Configuration Guide Document 81-81472-02, A01 March 2006 Proxy Server Configuration Information 0 The Proxy Servers screen allows the configuration of Proxy Servers as required at the user's site. The user will typically know if proxy server configuration is required at their site. [. . . ] Note: Use of a static host file is not recommended, as the TCP/IP address of the Quantum enterprise server may change. StorageCare Guardian Agent Services (Windows) The StorageCare Guardian agent is installed under Windows as a pair of services. These two services are named: · Quantum Agent Service · 0 This is the StorageCare Guardian agent service. When this service is running, the executable xGate. exe is displayed in the Processes tab of Windows Task Manager. The service runs automatically on startup and is normally in the Started state. [. . . ]