User manual POLYCOM TPX HD V2.7 9-2010

[. . . ] Polycom® Telepresence Experience® (TPX®) HD User Guide Software Version 2. 7 | September 2010 | 1725-29222-004/A Trademark Information POLYCOM®, the Polycom "Triangles" logo and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. Patent Information The accompanying product is protected by one or more U. S. and foreign patents and/or pending patent applications held by Polycom, Inc. © 2010, Polycom, Inc. [. . . ] For example, if you often call the CEO's cell phone, you might see an audio Speed Dial button called "CEO Cell". You can simply touch that button to place a call to that number. If you touch the Help Desk button when an audio call is connected, the system must hang up the audio call in order to place the help call. For more information about placing help calls, refer to Getting Help on page 2-31. 2­27 Polycom TPX HD User Guide Manually Dialing Calls With the Classic UI, you can manually dial both video calls and audio calls. Manually Dialing Video Calls To manually dial a video call when you are using the Classic UI: 1 Touch Video Dial. The Video Dial screen for the Classic UI appears. Figure 2-23 Video Dial Screen -- Classic UI 2 Enter the number of the site you want to call using the touch pad, and then touch Dial. If you make a mistake while dialing, touch Back to edit the number or touch Clear to erase the number and start over. 2­28 Using the Touch Panel Manually Dialing Audio Calls To manually dial an audio call when you are using the Classic UI: 1 Touch Audio Dial. The Audio Dial Screen for the Classic UI appears as shown in Figure 2-22 on page 2-27. 2 Enter the telephone number that you want to call using the touch pad and then touch Dial/Answer. To get an outside line, you should dial the number the same way you would dial an ordinary telephone in your organization. For example, some organizations require you to dial a 9 before the number. If you make a mistake while dialing, touch Back to edit the number or touch Clear to erase the number and start over. If you touch the Help Desk button when an audio call is connected, the system must hang up the audio call in order to place the help call. For more information about placing help calls, refer to Getting Help on page 2-31. Hanging Up Calls If you are on a video call and an audio call concurrently, you must hang up the calls separately. This section describes how to hang up both types of calls. Hanging Up Video Calls To hang up a video call: 1 2 If the Touch the Hang Up button is not visible on your screen, touch Polycom. Hang Up button on the center of the screen. The message "The call has ended" appears on the screen. Hanging Up Audio Calls To hang up an audio call: 1 2 If the Touch the Hang Up button is not visible on your screen, touch Polycom. Hang Up button on the center of the screen. 2­29 Polycom TPX HD User Guide Answering Calls This section describes how to answer video or audio calls that you receive when in a TPX HD room. Answering Video Calls When you receive a video call, you hear a ringing sound. To answer a video call: >> You do not have to do anything to answer the call. The call will be automatically answered by the TPX HD. Answering Audio Calls When you receive an audio call, you hear a ringing sound and the Touch Panel automatically displays the Home screen (shown in Figure 2-2) for the Enhanced UI or the Audio Dial screen (shown in Figure 2-22) for the Classic UI so that you can easily answer the call. To answer an audio call: >> Touch Dial/Answer. Controlling Audio When you place a video call, the audio level defaults to the volume it was set at the last time the TPX was used. You can change the audio in these ways: · During both video and audio calls, touch Volume Up or Volume Down to increase or decrease the sound you hear from the far end. During both video and audio calls, touch the sound you are sending from your site. Mute to mute or unmute · Far End Muted icon appears on the Home 2­30 Using the Touch Panel Getting Help This section lists the error message that you may receive on the Touch Panel when you place a call that does not connect. It also describes how to contact the Help Desk whenever you need help with the TPX. Understanding Error Messages If you make a call using the Touch Panel and the call does not connect, you will receive an error message. The following table describes these messages. Error Message The call has ended. [. . . ] In a telepresence conference, all movements, expressions, and gestures are visible to everyone. As in any meeting, avoid repetitive motions that may distract other participants, such as tapping your pen or fingers on the tabletop. · Audio Tips Polycom's superior audio and digital Ceiling Microphone Arrays are extremely sensitive. Keep in mind that they will pick up all sound in the room, even gentle noises and whispers -- and even if you are not in camera range. Other helpful audio tips you should consider include: · When speaking, you do not have to direct your speech to a certain location or speak louder than normal. [. . . ]