User manual POLYCOM TPX HD 306M V2.7 RELEASE NOTES

[. . . ] 5 For Administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Where to Get the Latest Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4750 Willow Road Pleasanton, CA 94588-2708 USA Trademark Information POLYCOM®, the Polycom "Triangles" logo and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. [. . . ] The touch pad, which sends DTMF tones to the RMX, enables you to enter the conference code or password. Because the touch pad did not appear, you could not dial DTMF tones and, therefore, could not place the audio call to the RMX VMR. To avoid this issue, you had to use the Classic UI if you wanted to place an audio call to an RMX VMR that had DTMF tones enabled. When you placed a multipoint video call into an RMX VMR, sometimes the touch pad would not appear on the Touch Panel so that you could enter the conference code or password. When power has been restored after a power failure, you no longer need to perform the following steps: Access the Touch Panel Admin screen and touch the Show Display button. If you see the Polycom raindrop screen on any of the displays, reboot the codec(s) associated with those display(s). Return to the Touch Panel Admin screen and touch the Hide Display button. 2. 4 Known Issues and Limitations For Users The following table lists the known issues relevant to TPX HD end users. Feature Audio/Video Calls Description The TPX HD will not accept any incoming audio calls when it is already in a video call. To avoid this issue, place outgoing audio calls instead of receiving incoming audio calls when you are already in a video call. When DTMF tones are heard during the process of dialing an audio call, the near-end and far-end audio is muted for a brief moment. If the displays are in sleep mode when a video call comes in, any codecs that are not being used will very briefly show near-end video. This only occurs when the number of near-end codecs is more than the number of far-end codecs, such as when a TPX 306M on the near end receives an incoming call from an RPX 200 or a single endpoint (such as HDX) on the far end. If you hang up an incoming audio call and then immediately place an outgoing audio call, the TPX HD may not hang up the initial incoming audio call. To avoid this issue, wait five seconds between consecutive audio calls. If the TPX HD 306M is in a single endpoint video call (such as with a VSX or HDX video conferencing system) and the Do Not Disturb feature on the TPX HD is disabled, an incoming call from a two-codec or three-codec system will cause the primary camera on the TPX HD to momentarily move to the side before returning to its correct position. If you place a point-to-point call to an RMXTM Virtual Meeting Room (VMR) and then add a site to the call from the Conference List on the Meeting Composer screen (with the Enhanced UI only), the point-to-point call will be dropped and a multipoint call will be created with the VMR as a participant in that multipoint call. To avoid this, hang up the VMR call and then make a new call with the participants that you want in that call. If you inadvertently use the Enhanced UI to attempt to dial two audio calls concurrently, the Touch Panel may show that you are connected to the second audio number dialed when you are actually connected to the first number dialed. When you place a call to an RMX VMR using the following syntax, the call will not go through: IP##MeetingRoomID. To avoid this issue, place the call using this syntax: MeetingRoomID@IP (for example, 255000@172. 25. 130. 21). With Meeting Composer, when dialing a phone number with more than 10 digits, or dialing any other long string such as extension@IP_address (ex: 123456@172. 25. 130. 201), the string will likely be truncated when displayed in the right-hand pane of the Touch Panel. If you place a point-to-point call to an RMX Virtual Meeting Room (VMR) and then add an audio-only site to the call, the two columns on the left side of the Meeting Composer screen in the Enhanced UI will go blank and the icons at the top of the columns will become grayedout. [. . . ] Placing a call without rebooting the AV2 will cause the Touch Panel to freeze. If you reboot the primary HDX codec while the TPX HD is in an audio call (with the Help Desk, for example), the Hang Up button on the Touch Panel will freeze. To avoid this issue, reboot the AV2 controller when the Hang Up button enters that frozen state. Occasionally, the incorrect video format information will be displayed on the Touch Panel Admin screen when the system is in a call. [. . . ]