User manual POLYCOM RSS 2000 V 3.0.2 GETTING STARTED GUIDE

[. . . ] Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates uses and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manuals, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his or her own expense. CE & UL Mark Polycom Inc. , declares that the Polycom RSS2000 is in conformity with the following relevant harmonized standards: EN 60950-1:2001 EN 55022: 1998+A1:2000+A2:2003 class A UL Listed (USA) CUL Listed (Canada) Following the provisions of the Council Directive 1999/CE on radio and telecommunication terminal equipment and the recognition of its conformity. Compliant with European Battery Directive 2006/66/EC To comply with the European Battery Directive 2006/66/EC, dispose of weak and worn out batteries in accordance with local and national regulations. Table of Contents General Safety Precautions ·····································································1 First Time Installation and Configuration···············································2 Preparations ················································································2 Unpacking and Installing the RSS 2000 ·············································2 Initial RSS 2000 IP Configuration ·····················································2 RSS 2000 Maximum Capacity ··································································6 Network TCP/UDP ports used by RSS 2000 ···········································7 Notes Regarding On Demand Archive····················································8 RSS 2000 V3. 0. 2 Upgrade Guide ···························································12 New Systems ­ New Installations ·················································· 12 Existing Systems (Software upgrade only, no new installation) ············ 15 Preparation before Upgrade····················································· 15 Upgrade from 1. 0 to 3. 0. 2 ························································ 16 Upgrade from 2. 0 to 3. 0. 2 ························································ 18 Upgrade from V3. 0. 0 or V 3. 0. 1 to V3. 0. 2 ···································· 20 PHP V5. 2. 6 Upgrade ··································································· 21 New Feature and Bug Fixes (Compare with V3. 0. 1) ····························22 RSS 2000 Policies and Limitations ·······················································23 Known Limitations··················································································26 Pending issues ·······················································································28 i Polycom RSS 2000 Getting Started Guide Version 3. 0. 2 General Safety Precautions General Safety Precautions Follow these rules to ensure general safety: · · · Keep the area around the Polycom RSS 2000 unit clean, free of clutter and well ventilated. [. . . ] (Note on multicast and clustering options: If these options were not purchased, they will not display as activated. ) 17 RSS 2000 Getting Started Guide & Release Notes ­ Version 3. 0. 2 Upgrade from 2. 0 to 3. 0. 2 1 Download upgrade package to RSS a b Log in to the RSS and browse to the System Configuration > Upgrade/Reset System page. Download the "RSS 2000. 3. 0. 2. pkg" to the RSS, wait 10 minutes, then restart the RSS from the web UI. Wait 5 minutes before attempting to log in. For more details on the file download process, please read the RSS 2000 Version 3. 0. 2 User Guide. 2 Activate RSS Keycode a b c After rebooting and waiting 5 minutes, log into the RSS and browse to the System Information > Product Activation page. Paste the K-Keycode and click save (If you have new option). There is no need to restart after entering keycodes. 3 Check the status Go to System information > Product Information page 18 RSS 2000 V3. 0. 2 Upgrade Guide Ensure that the version number, Activation Status, V3. 0 Key code activation, and any expected options are properly displayed. (Note on multicast and clustering options: If these options were not purchased, they will not display as activated. ) 19 RSS 2000 Getting Started Guide & Release Notes ­ Version 3. 0. 2 Upgrade from V3. 0. 0 or V 3. 0. 1 to V3. 0. 2 1 Download upgrade package to RSS a b Log in to the RSS and browse to the System Configuration > Upgrade/Reset System page. Download the "RSS 2000. 3. 0. 2. pkg" to the RSS, wait 10 minutes, then restart the RSS from the web UI. Wait 5 minutes before attempting to log in. For more details on the file download process, please read the RSS 2000 Version 3. 0. 2 User Guide. 2 Check the status Go to System information > Product Information page. Ensure that the version number, Activation Status, V3. 0 Key code activation, and any expected options are properly displayed. (Note on multicast and clustering options: If these options were not purchased, they will not display as activated. ) 20 RSS 2000 V3. 0. 2 Upgrade Guide PHP V5. 2. 6 Upgrade For a new installation, PHP V5. 2. 6 is embedded, no need to upgrade. For an existing system, please upgrade this system to V3. 0. 2, then upgrade PHP V5. 2. 6 version. Download upgrade package to RSS 1 2 Log in to the RSS and browse to the System Configuration > Upgrade/Reset System page. Download the "RSS 2000 PHP v5. 2. 6 . pkg" to the RSS, wait 10 minutes, then restart the RSS from the web UI. Wait 5 minutes before attempting to log in. For more details on the file download process, please read the RSS 2000 Version 3. 0. 2 User Guide. . 21 RSS 2000 Getting Started Guide & Release Notes ­ Version 3. 0. 2 New Feature and Bug Fixes (Compare with V3. 0. 1) Table 7 # 1 2 3 4 5 New Feature and Bug Fixes of Version 3. 0. 2 Summary Notes v6. 5. x client not able to use the email archive link function of RSSv3. 0 Multiple Vulnerabilities in PHP 5. 2. 5 and earlier version, need to upgrade PHP version. Playback has 'fuzzy' audio for the first 30 seconds or so when played back on a PC but not when played back to an endpoint Add a new telnet command to support software shutdown. Resolved integration issue with RMX2000 , the issue is if customer start recording an archive with content from RMX2000 after the endpoint start sending content , customer will get poor video quality . 22 RSS 2000 Policies and Limitations RSS 2000 Policies and Limitations Table 8 Subject H. 323 Alias length Policies and Limitations Description The maximum length of the system H. 323 alias name is 16 characters. RS232 configuration: Baud rate 9600, Data bits 8, Parity None, Stop bits 1, Flow control OFF. ONLY ONE connection to the Console service is allowed at any time, either by RS232 or by Telnet, but not both. When scheduling a dial out & record from the Web UI, RSS will loopback the video and NEVER show the menu unless a menu operation command (FECC arrow keys or DTMF 2/4/6/8) is given from the endpoint. When a pre-defined endpoint dials into the RSS and the endpoint has the "immediate recording" option, RSS will never show the menu unless a menu operation command is given. When inviting an endpoint to a P2P recording room (using E. 164 number of the P2P room followed by # or * and E. 164 number of the invited endpoint), the inviting endpoint will view menu and the invited endpoint will not view the menu. When two endpoints meet at a P2P recording room, only one of them can view the menu at a time. If video protocol for P2P recording room is H. 264, then the maximum bandwidth is 768K. If the media file size exceeds 4GB, downloads from Web UI may be incomplete. [. . . ] RSS takes a while to respond to a "stop recording" action at endpoint, can not end and play IVR immediately. RSS 2000 Can not support 2CIF live streaming, will convert to WMV off line. There is a limitation here , if you enable HD capacity of RSS , when it become the first participant to connect HD endpoint with MP , HD endpoint will send HD video format , but once the second endpoint to join the conference , HD endpoint will send CIF format video to RSS , if you start recording before changing to CIF format , it means RSS will save 720P and CIF format video in one WMV file , WMV file can not support this , it will encode error. We have 2 option to avoid this : 1 Disable HD capacity of RSS when connect to HD MP 2 After HD MP sending CIF format vide, start to record, before other participants leave (if only leave RSS, will change to HD again) stop recording. [. . . ]