User manual POLYCOM RPX HD V2.7

[. . . ] Polycom® RealPresenceTM Experience (RPXTM) HD User Guide Software Version 2. 7 | September 2010 | 1725-24606-005/A Trademark Information POLYCOM®, the Polycom "Triangles" logo and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. Patent Information The accompanying product is protected by one or more U. S. and foreign patents and/or pending patent applications held by Polycom, Inc. © 2010, Polycom, Inc. [. . . ] For more information about placing help calls, refer to Getting Help on page 2-31. Hanging Up Calls If you are on a video call and an audio call concurrently, you must hang up the calls separately. This section describes how to hang up both types of calls. Hanging Up Video Calls To hang up a video call: 1 2 If the Hang Up button is not visible on your screen, touch Polycom. Hang Up button on the center of the screen. Touch the The message "The call has ended" appears on the screen. 2­29 Polycom RPX HD User Guide Hanging Up Audio Calls To hang up an audio call: 1 2 If the Hang Up button is not visible on your screen, touch Polycom. Hang Up button on the center of the screen. Touch the Answering Calls This section describes how to answer video and audio calls that you receive when in an RPX suite. Answering Video Calls When you receive a video call, you hear a ringing sound. To answer a video call: >> You do not have to do anything to answer the call. The call will be automatically answered by the RPX. Answering Audio Calls When you receive an audio call, you hear a ringing sound and the Touch Panel automatically displays the Home screen for the Enhanced UI (shown in Figure 2-2) or the Audio Dial screen for the Classic UI (shown in Figure 2-21) so that you can easily answer the call. To answer an audio call: >> Touch Dial/Answer. Controlling Audio When you place a video call, the audio level defaults to the volume it was set at the last time the RPX was used. You can change the audio in these ways: · During both video and audio calls, touch Volume Up or Volume Down to increase or decrease the sound you hear from the far end. 2­30 Using the Touch Panel · During both video and audio calls, touch the sound you are sending from your site. If the far end is muted, the screen. Mute to mute or unmute Far End Muted icon appears on the Home Getting Help This section lists the error message that you may receive on the Touch Panel when you place a call that does not connect. It also describes how to contact the Help Desk whenever you need help with the RPX. Understanding Error Messages If you make a call using the Touch Panel and the call does not connect, you will receive an error message. The following table describes these messages. Error Message The call has ended. You called the wrong IP address or there is no network between your site and the dialed site. Your site is registered to a gatekeeper, and the gatekeeper could not find the address or the alias. The reason for the call failure is not known. The site you called could not be located. Call Failed. Unknown error. Calling the Help Desk When you experience technical difficulties or have a question about the Polycom RPX, you can call the Help Desk. If your Help Desk button is not working, contact your system administrator. If your organization has signed up for Video Network Operations Center (VNOC) services, you may also be able to call the Help Desk to request a room reservation, extend or cancel a meeting, or request other assistance. For more information about room requests, refer to Reserving a Polycom RPX Suite on page 4-4. 2­31 Polycom RPX HD User Guide To get help: 1 Touch Help Desk. Note that if your system administrator has set up an audio Speed Dial button with the Help Desk number, you can touch that Speed Dial button instead. Help Desk button that appears on the Touch If your organization has signed up for VNOC services, you can also get help by calling the VNOC directly using the phone number provided by your organization. If you touch Help Desk when an audio call is connected, the system must hang up the audio call in order to place the help call. A message informs you of this before hanging up the audio call. 2­32 3 Viewing People and Content What can you expect to see on the displays during a telepresence conference in an RPX suite?That depends on whether you have an RPX HD 400 Series or an RPX HD 200 Series, the type of system you are calling at the far end, and whether your call is to one site (point-to-point) or multiple sites (multipoint). [. . . ] These can be distracting, especially in multipoint meetings where participants at a number of sites are present. Whenever you are in an RPX suite, remember that the microphones may be on. If you want to have a private conversation, check if the microphones are muted. · Document Camera Tips If your RPX suite is equipped with an optional document camera, you may find these tips helpful: · · · If your room does not have a whiteboard, you can annotate on a document that you display using your document camera. When writing on a document, use a black marker or a dark pen so that your notations show more clearly. [. . . ]