User manual POLYCOM RAS200A ADMINISTRATORS GUIDE V1.0.0

[. . . ] Information in this document is subject to change without notice. Portions of the VSX software are copyright © 2001 by Dr. Gladman's AES encryption implementation: Copyright © 2001, Dr. License Terms The free distribution and use of this software in both source and binary form is allowed (with or without changes) provided that: 1. distributions of this source code include the above copyright notice, this list of conditions and the following disclaimer; distributions in binary form include the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other associated materials; the copyright holder's name is not used to endorse products built using this software without specific written permission. Contents Contents About This Guide. [. . . ] The license number appears in the list. Figure 2-2 Licensing Screen Changing the Password Make sure you change the administrative system password after you have completed the first time setup. In the Change Password screen, enter the new password, confirm it, and then click Update. 2-3 Administrator's Guide Figure 2-3 Change Password Screen Viewing or Changing Profiles The Polycom RAS200A uses a profile to create conferences on the MGC and can create a profile automatically when you add an MGC to the Polycom RAS200A. Note: You can only view or change the profile name. To view or change the current profile name 1. In the Profiles screen, enter the name of the new profile in the Profile Name field, and click Update. 2-4 Configuring the Polycom RAS200A Figure 2-4 Profiles Screen Changing System Settings You can modify Polycom RAS200A system settings. On the System Settings screen, enter required changes and click Update. System Settings Screen Figure 2-5 Note: If you change the IP address, the system requests that you restart the Polycom RAS200A. 2-5 Administrator's Guide In this screen, you specify the following information: Item System Name Description Defines the NetBIOS name of the Windows server. Must be between 6 and 16 characters long; dashes and underscores are valid characters. Defines the network's subnet mask for the server's IP address. If you change the date, the system date of the Polycom RAS200A also changes. If you change the time, the system time of the Polycom RAS200A also changes. Select this check box to adjust the clock automatically for daylight savings time. IP Address Subnet Mask Default Gateway DNS Server Current Date Current Time System Time Zone Auto adjust for daylight savings Setting up MGC Devices To monitor and manage MGC devices, you must add them to the Polycom RAS200A server. In this screen, you can add, change, delete, and update the status of MGC devices. Note: The Polycom RAS200A only lists MGC devices that have registered with it. The Maintenance screen appears. Figure 3-1 Maintenance Screen 3-1 Administrator's Guide 2. Click Reset Server. A confirmation message appears asking whether you want to reboot the server. The following warning message appears. Figure 3-2 Warning Message 3. Select Continue. The system automatically reboots. Downloading Log Files You can download log files to send to Polycom Technical Support for troubleshooting purposes. When the File Download dialog box appears, click Save to save the LogFiles. zip file to your local drive. Upgrading the Server You can update the system software by doing one of the following: · Open Internet Explorer. In the Address line, type the URL http://www. polycom. com/resource_center and download the updated software from this location. Request a software update on CD-ROM from your Polycom Sales Representative. · To install a software upgrade 1. Do one of the following: -- If you downloaded the software update from the Polycom Web site, double-click the executable file to start the installation process. 3-2 Maintaining the Polycom RAS200A -- If you ordered a CD-ROM, insert it in the CD drive. Follow the on-screen instructions in the Installation wizard to complete the upgrade installation. Performing a Factory Reset A factory reset returns the system to its original state, without any configuration. A factory reset may be required only when an internal system error has occurred or the server does not start. If possible, you should back up the database before you perform a factory reset. Note: You should perform a factory reset only if Polycom Technical Support informs you it is required. To ensure a successful implementation, you and Polycom Technical Support should go through this procedure together. To perform a factory reset 1. [. . . ] After the database has been restored, restart the Polycom service. 3-5 Administrator's Guide 3-6 4 Troubleshooting This chapter describes how to troubleshoot problems on the Polycom RAS200A server. Checking the Server Status On the Login screen, make sure the status of the Polycom RAS200A system is "Ready. " If the status is "Not Ready, " click the Status link. The server's status should change to "Ready" in about five minutes. Verifying the MGC Device Status On the List of MGC Devices screen, you can check the status column to view the device status of each MGC. Make sure the status is "Available. " If the status is "Not Available, " click Refresh. The device's status should change to "Available" in about five minutes. Using the Failure Viewer Utility The failure viewer utility can provide additional technical information for Administrators and Polycom Technical Support when calls do not go through successfully. [. . . ]