User manual POLYCOM IPOWER 600

[. . . ] iPower Collaboration System Tips and Troubleshooting VS4000 User's Guide iPower Collaboration System Tips and Troubleshooting Copyright © 2002: Polycom, Inc. Polycom, Inc. , 4750 Willow Road, Pleasanton, CA 94588 www. polycom. com Polycom, the Polycom logo, and Vortex are registered trademarks of Polycom, Inc. Global Management System, IDEC, ImageShare, iPower, LAMB, Look-At-Me-Button, PathNavigator, PowerCam, PowerMic, and WebOffice are trademarks of Polycom, Inc. Microsoft, NetMeeting, PowerPoint, Windows, and Windows NT are registered trademarks of Microsoft Corporation. [. . . ] For specific instructions, see the Windows documentation. Monitoring System Statistics The Operating Statistics application and the Conference Statistics screen allow you to view a wide variety of statistics on the system's performance during calls. You can also view these statistics using SNMP Management, WebRemote, and the Polycom Global Management System. Note The Operating Statistics and Collaboration applications may be run simultaneously, whereas the AdminTools and Collaboration applications cannot be run simultaneously. Viewing Detailed System Statistics Use the Operating Statistics application to track detailed statistics on the video, audio, and network performance for the current or most recent call. Make sure the Collaboration application is running. 32 www. polycom. com Chapter 4 - Tips for Tasks You Do Regularly 2. Choose Start >Programs>Polycom iPower>Administrator Information>Operating Statistics. 3. Choose the category of statistics that you want to view. Category Description Displays the total number of calls, total time of calls, and total number of remote control and camera commands issued. Displays information about H. 323 calls on seven pages (State, Video, Audio, Video Channel, Audio Channel, Control Data, and Channel). Displays information about H. 320 calls on six pages (State, Video, Video Errors, Audio, Channel, and Data). Displays summary information about the configuration on seven pages (General, ISDN, LAN, Video, Audio, Directory, and Utilities). Displays preferences that can be set by the system administrator. System Statistics H. 323 Statistics H. 320 Statistics Voice Statistics Configuration Summary Running Loopback Tests Logging Preferences © Polycom, Inc. 33 iPower Collaboration System Tips and Troubleshooting Viewing the Configuration Summary You can view the system configuration settings using the Configuration Summary page in the Operating Statistics application. Choose Start >Programs>Polycom iPower>Administrator Information>Operating Statistics. Click Configuration Summary. 3. Choose a tab to view detailed information. Page Description Provides details related to System Information, Call Preferences, Logon and Security, Logoff and Standby, and Monitor. Provides details related to ISDN, Advanced ISDN Configuration, ISDN Bandwidth, ISDN Setup, IMUX Setup, and Gateway Setup. Provides details related to LAN Configuration, Gatekeeper Setup, and LAN Bandwidth. Provides details related to Video Preferences and Camera and Video Sources. Provides details related to Audio Preferences and Audio Inputs. General ISDN LAN Video Audio 34 www. polycom. com Chapter 4 - Tips for Tasks You Do Regularly Page Directory Description Provides details related to Directory Options, Central Directory Server Setup, and ILS Registration. Provides details related to Document Server, File Transfer, Readiness, and Network Management. Provides details related to Internal Multipoint, such as the key code, audio preference, video algorithm, and maximum video frame rate. Utilities Internal Multipoint Viewing Statistics for the Current Call The Conference Statistics screen provides general information on system performance for the current call. To display the Conference Statistics screen: Double-click the round Conference Statistics icon in the Windows system tray at the bottom of the screen. © Polycom, Inc. 35 iPower Collaboration System Tips and Troubleshooting Accessing and Viewing Logs A number of log files are available for your use. From Operating Statistics: · Call Log -- Tracks general information on all of the calls made and answered by the system. From Operating Statistics, you can view the statistics and save the log as a text file to the location you specify. System Logs (four logs) -- Record a variety of technical information that can help you verify system performance and troubleshoot problems. The System Detailed Log, ISDN Log, and BAS Codes Log files are located at C:\DiagLogFile. ptl, C:\ISDNLog. log, and C:\BASCodesLog. log. A log containing a subset of the information in the System Detailed Log is located at C:\SysLogFile. ptl and is designed to be copied onto a diskette. [. . . ] Make sure that the laptop screen has been sent to the ImageShare device by enabling your laptop to send to an external screen (as you would do if you connected a projector to your laptop). Note that an icon for the laptop is added to the People and Content list. - If the test passes, from the Hardware Diagnostics application, start Test Video; select the appropriate Video Source option; if the video image does not appear, call for service. - If the test fails, call for service. · · · Pushing the blue Selection button does not display the laptop content · · Choose the ImageShare device on the People and Content list. [. . . ]