User manual POLYCOM CONVERGED MANAGEMENT APPLICATION DESKTOP 5.1.0 FOR MAC OS X

[. . . ] Polycom Converged Management Application TM (CMATM) Desktop for Mac OS X Help Book Version 5. 1. 0 Copyright © 2010 Polycom, Inc. Polycom and the Polycom logo are registered trademarks and Polycom CMA DesktopTM is a trademark of Polycom, Inc. 3725-09696-002/A October 2010 Table of Contents Getting Started with Polycom CMA Desktop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome to Polycom CMA Desktop for Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Starting Polycom CMA Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Signing In and Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 First Steps with Polycom CMA Desktop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Calling and Answering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Placing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Seeing Who's Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Participating in a Multipoint Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Entering a Virtual Meeting Room Password, Extension, or Meeting Number . . . . . . . . . . . . . . . . . . . . . 7 Controlling the Far-End Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Using Chat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Using Chat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Customizing the Enter Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Adding a Call to a Chat Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Adding Chat to a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Using the Contacts, Directory, and Recent Calls Lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] To do this, click the application menu, and then choose Preferences > Audio. After you make a change, click Test Audio Devices to test the audio devices. Reinstall your audio device using the installation CD provided by the device's manufacturer, and then restart Polycom CMA Desktop. Online Help Ensure that your computer's web browser is configured to allow My online help doesn't display correctly. Refer to your browser's documentation for information about how to adjust this setting. Far-end participants hear an echo. Far-end participants hear poor audio I don't hear audio from others. Related Topics Testing Audio Devices Testing Audio Devices To ensure that your audio devices are functioning correctly, you can test the audio devices used for making video calls and playing alerts. When you speak, the indicator shows that the microphone is picking up your voice. For best results, try to speak so that the color bar shows green most of the time. To test the device used for audio in a call, click Start, and then click Stop to finish. Related Topics Specifying Audio Preferences 24 Solving Problems Adjusting the Volume Saving Logs If you need to report a problem, you may be asked to supply information about your system. From the main window, click the application menu and choose Preferences > Click Save Logs. Specify where you want to save the file. To collect the Macintosh system profile: 1. Choose File > Save As and specify where you want to save the file. Related Topics Preferences: Save Logs 25 Preference Pages Preferences: General Auto-answer incoming calls Allows the system to answer calls automatically. Mute auto-answered calls Allows the system to answer calls without turning on the microphone. If you enabled Auto-answer incoming calls, you may want to enable this setting to prevent callers from hearing your private conversations. Preview my video before placing a call Lets you verify your local video before you place a call. If you clear this option, the video call is placed immediately when you double-click a Contact's name. Show recent calls in Contacts list Adds the calls you've recently placed and received to your Contacts list. Related Topics Placing a Video Call Answering a Video Call Ending a Video Call Preferences: Sign In Specify provisioning server Specifies the provisioning server that supplies configuration settings for the system. Choose Automatic to let the system locate the provisioning server, or choose Specify to enter the server name or IP address. Automatically start Polycom CMA Desktop when system starts Starts automatically when you start your computer. Automatically sign in when Polycom CMA Desktop starts Signs you in automatically when you start Polycom CMA Desktop. Note that the system must be configured to remember your password if you want to sign in automatically. To do this, restart Polycom CMA Desktop, then select Remember my password after you enter your password. [. . . ] "Contribution" shall mean any work of authorship, including the original version of the Work and any modifications or additions to that Work or Derivative Works thereof, that is intentionally submitted to Licensor for inclusion in the Work by the copyright owner or by an individual or Legal Entity authorized to submit on behalf of the copyright owner. For the purposes of this definition, "submitted" means any form of electronic, verbal, or written communication sent to the Licensor or its representatives, including but not limited to communication on electronic mailing lists, source code control systems, and issue tracking systems that are managed by, or on behalf of, the Licensor for the purpose of discussing and improving the Work, but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as "Not a Contribution. " "Contributor" shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within the Work. · · · · · · · 43 Polycom CMA Desktop for Mac OS X Help Book 2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form. 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