User manual POLYCOM CONVERGED MANAGEMENT APPLICATION RELEASE NOTES 04-2010

[. . . ] Release Notes Polycom® Converged Management ApplicationTM (CMATM) Desktop for Windows, Version 5. 0. 0 Polycom is pleased to announce the release of Polycom® Converged Management ApplicationTM (CMATM) Desktop for Windows, Version 5. 0. 0. This document provides the latest information about the Polycom CMA Desktop system and version 5. 0. 0 software. For more information about using the features described in this document, refer to the product documentation available at www. polycom. com/videodocumentation. Installing and Using Polycom CMA Desktop Version 5. 0. 0 Your local administrator will provide the information you need to download and install the Polycom CMA Desktop software. Typically, you'll receive an email with instructions to do one of the following: · Click a link to download and install the software. [. . . ] When you set the content window to Full Screen, the Windows taskbar is hidden. When CMA Desktop is signed in to a CMA system running the 413 090903 patch, groups listed in the Directory search results list may not display the correct Group names. When you search the Directory for a user who was added to the Polycom CMA system manually (a "local" CMA user), specifying a special character (such as *) causes the search to fail. Workaround Restart Polycom CMA Desktop. Content VIDEO-67609 4. 0 None Content VIDEO-70787 4. 0. 1 None Content ----- 4. 0 None Content VIDEO-76113 4. 1. 2 If this happens, the video will resume after the adjustment is complete. Content VIDEO-81788 4. 1. 2 To keep the Windows taskbar visible, choose another setting or resize the content window manually. If this happens, double-clicking the Group name does not open the group. To work around this issue, choose a group from the Group drop-down list. Directory VIDEO-76993 4. 1. 2 Directory VIDEO-81776 4. 1. 2 Create your search using only letters and numbers. 16 Polycom, Inc. Release Notes Polycom® Converged Management ApplicationTM (CMATM) Desktop for Windows Feature DNS Jira ID VIDEO-72657 VIDEO-72361 DOC-45 Found in Release 4. 1. 0 Description Computers running Windows Vista or Windows 7 may not automatically discover the CMA system using DNS. Workaround If your system does not automatically discover the CMA system, do the following: 1 2 3 Click Start > Run. Go to Computer Configuration > Administrative Templates > Network > DNS Client. Right-click Allow DNS Suffix Appending to Unqualified Multi-Labeled Names. Select Properties and enable the property. 4 5 Administrators managing Vista and Windows 7 systems can push out this setting using a group policy management tool. Firewall VIDEO-67762 4. 0 If a firewall program is installed on your computer, you may see a message that Polycom CMA Desktop is trying to access the network. In order to run Polycom CMA Desktop, you must choose to allow it to access the network. Polycom CMA Desktop may occasionally be unable to initialize the media engine. Because multiple components of Polycom CMA Desktop need to access the network, you may need to grant access twice. Follow the firewall program's onscreen directions or consult the program's documentation for more information. Go to the Task Manager and close the following applications if they are still running: · · 3 General VIDEO-82000 4. 1. 2 If the system's processor does not support the SSE2 (Streaming SIMD Extensions 2) instruction set, Polycom CMA Desktop may crash. Processors that do not support the SSE2 instruction set include: · · · · General VIDEO-80494 5. 0. 0 AMD CPUs prior to Athlon 64, including all Socket A-based CPUs Intel CPUs prior to Pentium 4 VIA C3 Transmeta Crusoe Use Microsoft Outlook to open callto: links. vvsys. exe Polycom CMA Desktop. exe General VIDEO-82005 5. 0. 0 Restart Polycom CMA Desktop. None Clicking a callto: link in Microsoft WebOutlook may not start a Polycom CMA Desktop call. Polycom, Inc. 17 Release Notes Polycom® Converged Management ApplicationTM (CMATM) Desktop for Windows Feature General Jira ID VIDEO-69472 Found in Release 4. 0 Description In a redundant server environment, if the primary server fails, it may take up to 15 minutes for Polycom CMA Desktop to become fully operational on the new server. The system may experience high CPU usage during calls if other applications (such as Internet Explorer, FireFox, or Sendlog) are also active with CPU-intensive operations. Systems with monitors configured to display high resolution video may experience high CPU usage during calls. On systems configured to use two monitors, changing the dual monitor settings in Windows Display Properties causes black video. If you place a call immediately after the system switches from AC to battery power, the video quality may be reduced. On a system with a high resolution display, going from AC power to battery power may cause the video to freeze and the audio to stop. When you change a setting on a Preferences page, Polycom CMA Desktop may experience an unintended change to an unrelated audio or video setting. [. . . ] If you are experiencing audio issues, please make sure audio processing software provided by your computer manufacturer is disabled. If you use a separate microphone, ensure that it is connected to a USB port on your computer and not to a USB hub connected to the computer. For best microphone performance, place the microphone at a distance from the person who is speaking. If you are using a wireless LAN connection, try using a wired LAN connection. · · · 34 Polycom, Inc. Release Notes Polycom® Converged Management ApplicationTM (CMATM) Desktop for Windows Problems with Echo If the far end hears echo, try these steps: · Check your audio device's echo cancellation settings. [. . . ]