User manual POLYCOM CMA V5.1.0 RELEASE NOTES

[. . . ] Release Notes Polycom® Converged Management ApplicationTM (CMATM) Desktop for Windows, Version 5. 1. 0 Polycom is pleased to announce the release of Polycom® Converged Management ApplicationTM (CMATM) Desktop for Windows, Version 5. 1. 0. This document provides the latest information about the Polycom CMA Desktop system and version 5. 1. 0 software. For more information about using the features described in this document, refer to the product documentation available at www. polycom. com/videodocumentation. Installing and Using Polycom CMA Desktop Version 5. 1. 0 Your local administrator will provide the information you need to download and install the Polycom CMA Desktop software. Typically, you'll receive an email with instructions to do one of the following: · Click a link to download and install the software. [. . . ] If this happens, double-clicking the Group name does not open the group. To work around this issue, choose a group from the Group drop-down list. Create your search using only letters and numbers. Directory VIDEO-76993 4. 1. 2 Directory VIDEO-81776 4. 1. 2 Polycom, Inc. 17 Release Notes Polycom® Converged Management ApplicationTM (CMATM) Desktop for Windows Feature DNS Jira ID VIDEO-72657 VIDEO-72361 DOC-45 Found in Release 4. 1. 0 Description Computers running Windows Vista or Windows 7 may not automatically discover the CMA system using DNS. Workaround If your system does not automatically discover the CMA system, do the following: 1 2 3 Click Start > Run. Go to Computer Configuration > Administrative Templates > Network > DNS Client. Right-click Allow DNS Suffix Appending to Unqualified Multi-Labeled Names. Select Properties and enable the property. 4 5 Administrators managing Vista and Windows 7 systems can push out this setting using a group policy management tool. Firewall VIDEO-67762 4. 0 If a firewall program is installed on your computer, you may see a message that Polycom CMA Desktop is trying to access the network. In order to run Polycom CMA Desktop, you must choose to allow it to access the network. Because multiple components of Polycom CMA Desktop need to access the network, you may need to grant access twice. Follow the firewall program's onscreen directions or consult the program's documentation for more information. None. General VIDEO-85193 5. 0. 0 If the Windows session is suspended while Polycom CMA Desktop is in a call, then another user starts a new Windows session, launching CMA Desktop in the new Windows session crashes CMA Desktop. When Polycom CMA Desktop is running on a computer configured to use a screen saver, CMA Desktop may crash if the computer remains idle for several days. If the system's processor does not support the SSE2 (Streaming SIMD Extensions 2) instruction set, Polycom CMA Desktop may crash. Processors that do not support the SSE2 instruction set include: · · · · AMD CPUs prior to Athlon 64, including all Socket A-based CPUs Intel CPUs prior to Pentium 4 VIA C3 Transmeta Crusoe General VIDEO-85401 5. 1. 0 Restart Polycom CMA Desktop. General VIDEO-82000 4. 1. 2 None 18 Polycom, Inc. Release Notes Polycom® Converged Management ApplicationTM (CMATM) Desktop for Windows Feature General Jira ID VIDEO-80494 Found in Release 5. 0. 0 Description Clicking a callto: link in Microsoft WebOutlook may not start a Polycom CMA Desktop call. In a redundant server environment, if the primary server fails, it may take up to 15 minutes for Polycom CMA Desktop to become fully operational on the new server. The system may experience high CPU usage during calls if other applications (such as Internet Explorer, FireFox, or Sendlog) are also active with CPU-intensive operations. Systems with monitors configured to display high resolution video may experience high CPU usage during calls. On systems configured to use two monitors, changing the dual monitor settings in Windows Display Properties causes black video. If you place a call immediately after the system switches from AC to battery power, the video quality may be reduced. On a system with a high resolution display, going from AC power to battery power may cause the video to freeze and the audio to stop. When you change a setting on a Preferences page, Polycom CMA Desktop may experience an unintended change to an unrelated audio or video setting. Workaround Use Microsoft Outlook to open callto: links. General VIDEO-69472 4. 0 None General VIDEO-81920 5. 0. 0 Close other CPU-intensive applications before you place a call. General VIDEO-81929 4. 1. 0 Configure your monitor for lower resolution. General VIDEO-76112 4. 1. 2 Restart Polycom CMA Desktop. General VIDEO-81998 5. 0. 0 Wait at least 30 seconds after switching to battery power before you place a call. General VIDEO-82004 5. 0. 0 Disconnect the call and try again. General VIDEO-82239 4. 1. 2 When you experience audio or video problems after changing a Preference setting, go to Preferences > Audio or Preferences > Video and ensure that the settings are correct. It is recommended that you shut down other H. 323 applications before running Polycom CMA Desktop. [. . . ] If you use a separate microphone, ensure that it is connected to a USB port on your computer and not to a USB hub connected to the computer. For best microphone performance, place the microphone at a distance from the person who is speaking. If you are using a wireless LAN connection, try using a wired LAN connection. 37 · · · Polycom, Inc. Release Notes Polycom® Converged Management ApplicationTM (CMATM) Desktop for Windows Problems with Echo If the far end hears echo, try these steps: · Check your audio device's echo cancellation settings. If your audio device provides its own echo cancellation, be sure to enable it. 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