User manual POLYCOM BACKING UP AND RESTORING SOFTWARE

[. . . ] You'll need to balance the need for backups against the value of your time and the value of the bridge to your organization. Table 9-1: How full image and database backups compare Type of backup What is protected Operating system Applications software MCS database Full image on tape All support files When to perform Whenever there is a change in the software, or once a month, whichever is more often. How long it takes About two hours (although it will take longer if you need to format a tape cartridge, have an old, slow tape drive, or have an especially large database). 2-2 Overview: What, When, and How Table 9-1: How full image and database backups compare Type of backup Database backup on diskettes What is protected MCS database When to perform Whenever the MCS database changes, or weekly, whichever is more often. How long it takes Depends upon the size of the database, but usually fewer than 15 minutes. Software tools PictureTel bridges are delivered with BackMaster, a commercial backup utility program that we feel is the best tool for PictureTel bridge backup and restore tasks. The instructions in this chapter are written for BackMaster 2. 0, which is delivered with MCS software levels of 5. 0. C1 and greater. [. . . ] Remove the tape from the drive and label the cartridge. TI P Many sites keep their backup tapes stored away from the bridge location to ensure that if a disaster occurs, the tapes and data are safe. There's no safety in keeping both tapes and bridge in the same room; both can be destroyed by the same accident. ?Is the command line backup a verified backup? Backing Up Under the Presentation Manager To perform a full image backup using OS/2's Presentation Manager: 1. Pick a time when the conferencing load will be light for at least two hours. Insert a blank, formatted tape cartridge into the bridge's tape drive. Note: If your bridge does not have a mouse installed, use the keystroke commands in parenthesis. 3. On the bridge, at a shell prompt, change directories to the BackMaster install directory. Enter: cd \backmast 4. Run the BackMaster program. 2-8 Backing Up the MCS At a shell prompt, enter: backmast The main BackMaster window opens. 5. Confirm that the automatic verify option is active. This makes the backup program double-check the tape it creates to ensure the accuracy of the file on the tape. Pull down the Options menu (press Alt+O) and select Configuration (press Ctrl+C). Activate the Auto verify enabled checkbox (press Tab to move to the checkbox and then press the spacebar to activate it). Retension the tape (If you just formatted the tape and it has not been removed from the drive, you may skip this step. ). ?Screen shot Pull down the Utilities menu (press Alt+U) and activate Retension tape (press Ctrl+R). 7. Set the scope of the back up. Pull down the Backup menu (press Alt+B) and activate Full (press Ctrl+F). ?Check keystrokes Highlight the C: drive listing (Use the arrow keys to move the cursor and the spacebar to set or remove a highlight. ). Caution Make sure the DOS compatible checkbox is not activated. Activate OK. Start the back up program. Activate Start backup (press Alt+S). 2-9 BACKING UP AND RESTORING SOFTWARE The Progress Indicator Display window opens and displays the progress of the backup and the verification. When both operations are complete, the main window reopens. Backing Up the Database to Diskettes Whenever you make changes to the MCS database, you should back up the database to diskette. The MCS must be taken offline to back up the database, so make sure you do this at a time when no conferences are taking place. You need at least three formatted diskettes to perform this procedure. On the bridge, in the Workplace Shell, kill the MCS control program: a. Change directories to the SQLLIB directory. At a shell prompt, enter CD \SQLLIB 4. Run the backup/restore program. At a shell prompt, enter: START RECOVERY. EXE The RECOVERY. EXE window opens. 5. [. . . ] If you have database backup diskettes that were created more recently than the tape, restore the database by performing "Restoring a Database From Diskette" on page 12. If the system does not start operating, repeat the restore process beginning with "Partitioning and Formatting the Hard Disk" on page 15. If the system does not begin operating correctly after the second restore, contact PictureTel Customer Service at 508 762-5900, or, within North America, 800 874-2835 2-18 Backing Up and Restoring the Workstation Software Backing Up and Restoring the Workstation Software You need to back up only the MCS workstation configuration files. These files contain information such as the connection type and modem settings for connections to the MCS. [. . . ]