User manual POLYCOM ATX SDK V2.0 RELEASE NOTES

[. . . ] 6 For Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 For Integrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Where to Get the Latest Product Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4750 Willow Road Pleasanton, CA 94588-2708 USA Trademark Information POLYCOM®, the Polycom "Triangles" logo and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc. [. . . ] If you wish to upgrade to ATX SDK version 2. 0 software but your ATX was manufactured after April 30, 2010 and it did not ship with the 1080p software license with part number 5150-09603002, you may need to obtain a new 1080p software license (part number 5150-09603-002) from Polycom. Please contact Polycom Customer Support at http://support. polycom. com for more information. IMPORTANT o o The HDX codecs do not come shipped with the appropriate HDX software installed. Therefore, you must download the correct HDX software into the codecs before using the ATX. The HDX software for ATX SDK version 2. 0 is different from the HDX software for the ATX 300 version 2. 7 with the non-customizable Polycom GUI. You cannot use the HDX software for the ATX SDK with the ATX 300 version 2. 7 control panel code, so be sure to download the correct software for your configuration. For complete information on how to upgrade the HDX software, refer to "Upgrading and Activating the HDX Software" in the Polycom ATX Integrator's Guide (part number 3725-29615-003). 4 ATX SDK Version 2. 0 Known Issues For Users The following table lists the known issues relevant to Polycom ATX SDK end users. Feature Audio/Video Calls Description If you place a call from a two-codec system (such as an RPXTM 200) to an ATX SDK, the left display on your system will very briefly show video from the ATX before it goes black. (Note that black video is what should appear at all times on the left display in a call between a twocodec system and an ATX SDK. ) ATX SDK audio calls are subject to land line behavior. If the dial tone is delayed, audio calls may not be able to go through. If you share content using a laptop that has its resolution set to 1280x720 with a refresh rate that is not set to 50 or 60 Hz, the content that appears on the content displays will appear blurry or distorted. To avoid this issue, set your laptop refresh rate to 50 or 60 Hz if the resolution is set to 1280x720. Also, always be sure to set your laptop to a resolution supported by HDX. For Integrators The following table lists the known issues relevant to Polycom ATX SDK integrators. Feature Audio/Video Calls Description You may have experienced a power failure if any of the cameras do not move to Preset 96 in multipoint calls. To correct this issue, reboot the codecs. Cameras If a cable to one of the cameras in the ATX SDK room becomes detached, that camera may lose all of its camera settings from the Polycom Telepresence Tool. To avoid this issue, whenever a camera loses power, the HDX codec that is attached to that camera should be rebooted. Microphones If you disconnect the Polycom Ceiling Microphone Arrays and then connect any microphones other than Ceiling Microphone Arrays, the proper stereo settings may be lost. If this occurs, launch the Polycom Telepresence Tool, make sure that all the HDX codecs are connected, and then click Configure HDXs to set the microphones to their correct settings. Multipoint In the HDX web UI, do not select the Enable Multipoint Trial checkbox on the Admin Settings > General Settings > Options page. When upgrading the HDX systems, you normally see a screen that displays an hourglass and a red progress bar. This screen may not appear for HDX PAL systems; however, the upgrade is still occurring and can be monitored through the web UI. Software Upgrades 5 ATX 300 Version 2. 7 Known Issues For Users The following table lists the known issues relevant to Polycom ATX 300 end users. Feature Audio/Video Calls Description If you place an outgoing audio call or receive an incoming audio call when you are not in a video call, near-end video will appear momentarily on the center display and then becomes blanked. When the call is hung up, the near-end video will appear again on the center display. If you want to remove the near-end video from the center display, you can place another video call and then hang it up. Alternatively, you can take no action and allow the Sleep Timer parameter (which is set by the system administrator or integrator) to remove the video from the display. When you place a video call to an invalid IP address, the near-end video will appear briefly on the center display and then becomes blanked. The ATX 300 will not accept any incoming audio calls when it is already in a video call. To avoid this issue, manually press the Hang Up button after each audio call is completed. The ATX 300 will not accept incoming audio or video calls when the Hang Up button is off hook. For Integrators The following table lists the known issues relevant to Polycom ATX 300 integrators. Feature Audio/Video Calls Description You may have experienced a power failure if either of these issues occurs: o o Any of the cameras do not move to Preset 96 in multipoint calls. [. . . ] If you reboot the Primary codec while the ATX 300 is in an audio call (with the Help Desk, for example), the Hang Up button on the Touch Panel will freeze. To avoid this issue, reboot the AV2 controller when the Hang Up button enters that frozen state. Occasionally, the incorrect video format will be displayed on the Touch Panel Admin screen. If Video Quality=Sharpness, the video format is 1080p30; if Video Quality=Motion, the video format is 720p60. Touch Panel/User Interface Alternatively, you can check the Video Format on the web UI Place a Call page. [. . . ]