User manual PLANTRONICS SAVI OFFICE WO201

[. . . ] Savi Office WO201 Wireless Headset System TM with Optional HL10TM Lifter User Guide Welcome Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi Office WO201 (WO1 Base and WH200/WH210 Headset) Wireless Headset System. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product. Refer to the CD for Animated Set Up instructions. Plantronics Savi User Guide Contents 1 Package Contents and Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1. 1 Savi Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1. 2 Savi Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] To exit sleep mode, press the headset call control button again for three seconds. Subscription Button Indicator Light Master headset subscribed to base Base in master subscribing mode Base conferencing in additional guest headset(s) Active conference call with guest headsets subscribed to base Solid green Flashes red and green Flashes yellow and green Solid yellow toggling On/Off Over-the-Air Subscription The Savi Office system ships with the over-the-air subscription enabled. You can toggle on or off over-the-air subscription using the subscription button on the base. With the master headset undocked and the system idle, press the subscription button for three seconds. The subscription button will flash green for four seconds if over-the-air subscription is on and red for four seconds if off. Desk Phone and PC talk Buttons Indicator Lights No active audio link Incoming call Active audio link Master headset muted Call on-hold Seeking Audio Link* Off Flashes green Solid green Solid red Flashes red Solid yellow Setting the Range With the master headset docked and the system idle, press the subscription button for three seconds. Both the desk phone and the PC talk buttons will flash green for high range. If you press the subscription button again for three seconds, the talk buttons will flash yellow for medium range. If you press the subscription button again for three seconds, the talk buttons will flash red for low range. ending Subscription If the base is in subscription mode (secure or over-the-air), and you want to end the base from searching for a headset, press the subscription button again. The subscription light will turn solid red for four seconds and then go to it's previous state. *When bringing up a link from the base, the talk button will be solid yellow until a link is established. This could take up to several seconds especially for wideband audio and/or when in moderate to high density environments. If you press the talk button when the indicator light is yellow, it will terminate the search for an audio link. Plantronics Savi User Guide 16 talk time The Savi WO201 Office system will provide up to 6 hours of talk time. Talk time will be reduced when operating in wideband mode and/or if the headset is used consistently at a far distance from the base. Headset Indicator Light Headset Status Headset charging Headset fully charged Headset in-use Subscribing Headset Indicator Light Off Off Flashes green Solid green Desk Phone and PC talk Buttons "Rules to Live By" Button (Indicator Light) State Off Flashing green Solid green Solid red Flashing red If Button Is Pressed Solid green Solid green Off Solid green Solid green toggling On/Off Headset In-Use Indicator Light If you are not on a call, you can toggle the headset in-use indicator light on and off by pressing the headset volume down button for three seconds. Headset Tones Out of Range Warning If you are on a call and go out of the operating range, you will hear three low tones. If you remain out of range for more than 5 minutes the system will drop the call. If you are not on a call and go out of the operating range and press the call control button, you will hear a single tone for the button press and three low tones for the failure to make a link. Low Battery Warning If you are on a call, you will hear a repeating single low tone every 15 seconds indicating the battery is low. If you are not on a call and press the call control button, you will hear three lows tones indicating the battery is low. These tones will repeat every 15 seconds while mute is active. NOte If in any state, you hold down both the PC and desk phone talk buttons for 1½ seconds both indicator lights will turn solid green and the audio from both devices will be mixed. Headset Call Control Button Functions type of Press Short press Short press volume up Short press volume down While in a link, long press volume up (at least 1½ seconds) While in a link, long press volume down (at least 1½ seconds) While not in a link, long press volume up (at least 1½ seconds) Function Places, answers, or ends calls Increases volume Decreases volume Switches between desk phone and PC audio Mutes or unmutes headset Places headset in subscription mode When unmuted you will hear three low tones. While not in a link, long press Enables and disables headset volume down (at least 1½ in-use indicator light seconds) Plantronics Savi User Guide 17 8 PerSono Suite Software It is highly recommended that you install the PerSono Suite software. Though your Savi Office system will operate without the software running it will limit the system's capabilities. PerSono Suite software allows you to do the following with your Savi Office system: · Answer/end calls from the PC remotely with the headset (requires use of supported softphone) · Mute/mix audio paths between the headset/desk phone/PC via a clickable interactive Audio Control Screen · Customize your headset and base settings to your personal preferences · Automatically manage your PC multimedia so you never miss a call · Quickly access links to product support and software/firmware upgrade information examples All devices idle Active desk phone call, PC idle Audio Control When the PerSono Suite software is launched and running the headset icon will appear in the PC tray bar. To bring up the PerSono Suite Software, double-click the headset icon. On the left of the screen you will see a menu selection with Audio Control highlighted. In the center is the clickable interactive screen where you can mute/mix the audio paths between the headset/desk phone/PC. Audio links cannot be initiated or ended via the clickable interactive Call Audio Control Screen. [. . . ] The actual download and install will only occur when you select at least one item for the Available Updates list and click on this Install button. Plantronics Savi User Guide 25 9 troubleshooting and Common Questions I can't hear a dial tone at the headset. Make sure your headset is charged. Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary. Adjust the configuration switch on the base until a dial tone is heard. If the volume is still too low, adjust the desk phone listening volume on the base. I hear static. Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone. [. . . ]