User manual PALM MULTIMAIL DELUXE DESKTOP LINK

[. . . ] MultiMail Deluxe Desktop Link Handbook ® Copyright Copyright © 2002 Palm, Inc. The HotSync logo, Palm, and the Palm logo are trademarks of Palm, Inc. Other product and brand names may be trademarks or registered trademarks of their respective owners. Disclaimer and Limitation of Liability Palm, Inc. assumes no responsibility for any damage or loss resulting from the use of this guide. [. . . ] Copies of e-mail messages sent from your handheld are placed in your Outlook Sent folder. The maximum size of an outgoing message, including attachments, is 4KB. To send an e-mail message: 1. 6. Press the MultiMail Deluxe button Tap New. . Tap the To field and enter an e-mail address. Tap the area below the Subject field and enter the text of your message. Tap Send. For more information on sending e-mail, see "Using MultiMail® Deluxe" in the Handbook for PalmTM i700 Series Handhelds. You can find the handbook in the Help menu of Palm Desktop software (see the following procedure). To use the Handbook for PalmTM i700 Series Handhelds: 1. The handbook opens in Acrobat Reader. Addressing messages If the person to whom you're addressing a message is listed in your company's corporate Exchange directory, or if that person is listed in your personal Outlook address list, you can address e-mail using an Outlook display name, for example, John Hazen. Otherwise, you must specify the recipient's full address, for example, jhazen@example. com. 16 Sending and receiving business e-mail on your handheld If you store commonly used e-mail addresses in your Palm Address application on your handheld, the Smart Addressing feature automatically completes e-mail addresses for you after you enter the first few characters. To turn on Smart Addressing: 1. 4. Press the MultiMail Deluxe button Tap the Menu icon . , and then tap Options. Tap Preferences, and then tap Advanced. Tap Enable Smart Addressing. NOTE If you have the same recipient in your Outlook Global Address List and Personal Address List, Desktop Link uses the address from the Global Address list. Signing messages All messages from your handheld are, by default, signed "This e-mail was sent from my Palm(TM) i705 handheld (www. palm. com). " You can turn off this signature or change it. To turn off or change your e-mail signature: 1. 5. Press the MultiMail Deluxe button Tap the Menu icon . , and then tap Options. Tap Preferences, and then tap Signature. The four blank lines above the signature place the signature six lines (including a separator line, ---) below the end of your e-mail messages. Sending and receiving attachments You can attach certain types of files to messages you send from your Business account. However, you cannot receive attachments wirelessly in your Business account. Sending attachments You can send memos (text files), vCal, vCard, PRC, and PDB files. To attach files to e-mail on your handheld: 1. Tap the Menu icon , and then tap Options. Tap Add Attachment. 17 PalmTM MultiMail® Deluxe Desktop Link 4. Tap the Select menu and select the type of file that you want to attach. The Select field shows all available files of that type. NOTE Though the Select menu provides many file types, you can attach only Text, Application (prc), Database (pdb), Address (vCard), and Appointment (vCal) files. 5. Tap Done. NOTE The limit on the size of an outgoing message, including an attachment, is 4KB. If you want to send a larger attachment, it is advisable to use the MultiMail Deluxe conduit and a HotSync operation (see "Receiving attachments, " next). Receiving attachments Although you cannot receive attachments through Desktop Link, incoming messages indicate that an attachment was omitted. If you forward this message to other recipients, Desktop Link sends both the message and the attachment. For example, a message arriving on your handheld may indicate the omission of a Word document that is an attachment. If you forward this message from your handheld, Desktop Link sends both the message and the Word file attachment. You can download messages that contain attachments using the MultiMail conduit and a HotSync operation. This requires configuring the MultiMail conduit. To configure the MultiMail conduit in the HotSync Manager: 1. Enter the maximum size for messages, including attachments, that a HotSync operation may transfer. [. . . ] To correct this you must contact Palm Customer Care at 847-262-PALM (7256). 26 Troubleshooting Why do my e-mail When you tap Get Mail, you may download a few messages, then see downloads stop with the one of these errors: error message Account Account updated. You must generate and install a new security key on both the handheld and desktop computer. When I send a message If you send the message to a recipient that has a duplicate entry in from my handheld, why your Outlook Personal Address Book, you see this message on your do I get a non-delivery handheld: report?Your message: subject could not be sent to: recipient for the following reason: Unable to resolve names for recipients of new e-mail from handheld. [. . . ]