User manual ORANGE E-DIATONIS S GUIDE UTILISATION CDROM

[. . . ] new pay as you go customers Call 0800 079 0006 upgraded pay as you go customers Call 0800 079 0006 3 If you are already with Orange when you register, you will be asked for your Orange password. 4 If you bought your phone from an Orange shop, it may already be registered. If not, you will need to call Orange Customer Services to register. After you register Orange will update your USIM Card over the air with a text message. When you first turn your phone on, you will see the USIM update message. [. . . ] 9. 6. 2 For the avoidance of doubt the administration fee is not refundable. 9. 7 You may terminate Orange Care on or after the minimum term by giving not less than 10 days notice before a bill date. As a concession, if you are also terminating your Orange account then you may terminate Orange Care within the minimum term and it will not be necessary for the notice to expire on your bill date but in such event you will not be entitled to a refund of any premiums paid. 9. 8 Orange will negotiate renewals of the Insurance policy on your behalf and may change Insurer. The Insurer and Orange may vary the terms of the policy from time to time but will give you 90 days notice of any such changes. If your rights under the policy are restricted or removed you may terminate Orange Care on giving not less than 10 days notice ending on an invoice date. If you do not give notice within one month of notification of any changes you will be taken to have accepted the changes. Your confirmation of Insurance cover will be sent to you within 30 working days after the end of the month in which cover becomes effective. 10. 3 You may request that the policy is terminated at any time during the 12 month period in which event Orange will refund to you a pro rata proportion of the premium for the balance of each complete month remaining of that period unless you have already made a claim on the policy in which event no refund will be due. 9. 1 Where you are connected to a service plan which requires Orange Care to be purchased as an optional extra the Insurance and Warranty will come into force 24 hours after you call to request cover or 24 hours after we receive your written request for cover and will each have a minimum term of 12 months. Your confirmation of Insurance cover will 7 warranty ­ defective materials or be sent to you within 30 working days after the end of the month in which cover becomes effective. workmanship 7. 1 If your phone (or parts thereof) becomes defective due 9. 2 Premiums will be invoiced monthly by Orange on behalf of the Insurer on your Orange account and to faulty materials or workmanship Orange will (at its must be paid along with your Orange charges. 12. 4 In the event that you wish to switch from a pay as you go service plan for which Orange Care has been purchased to a pay monthly service plan which requires Orange Care to be purchased as an optional extra Orange Care will automatically cease. Orange will refund to you a pro rata proportion of the premium for the balance of each complete month remaining of that period unless you have already made a claim on the policy in which event no refund will be due. 12. 5 In the event you switch from a pay as you go service plan to a pay monthly service plan which includes Orange Care then from the date such switching takes effect you will be covered by Orange Care for the unexpired balance (if any) of any period under clause 8. 1 calculated from the day your phone was first registered on the Orange network. 12. 6 In the event you switch from a pay monthly service plan inclusive of Orange Care to a pay as you go service plan Orange Care will automatically cease. 12. 7 In the event that you wish to switch from a pay monthly service plan for which Orange Care has been purchased as an optional extra Orange Care will automatically cease but in such event you will not be entitled to any refund of premiums paid. reference 13 non Orange branded phones 13. 1 Notwithstanding General Condition 1 of this policy should you change or upgrade your phone via any registered dealer with which Orange transacts business and your new phone is not an Orange branded phone you must: 13. 1. 1 Advise Orange immediately of the make, model and IMEI number of the new phone 13. 1. 2 Confirm to Orange that you wish Orange Care to be transferred to that new phone 13. 2 Insurance cover will then apply to that new phone. In the event of a claim you should follow the instructions in clause 14. Subject to your claim being accepted Orange will advise what action you should take to get your phone repaired or replaced. Every reasonable effort will be made to try and ensure that any replacement phone is of the same or similar specification however Orange cannot guarantee this. 14. 1 To make a claim under this Insurance you should call 150 from your Orange pay monthly phone or 07973 100 150 from any other phone if you are a pay monthly customer. Pay as you go customers should call 451 from their Orange phone or 07973 100 451 from any other phone. Small Business customers should call 345 from their Orange phone or 07973 100 345 from any other phone and Business Solutions customers should call 158 from their Orange phone or 07973 100 158 from any other phone. [. . . ] We reserve the right to offer rollover as a other Benefits 7. 1 Subject to clause 2. 9 we reserve the right to replicate or to offer our own promotional variants of selected promotional offers made available by Competitors in whole or in part. 7. 2 These promotional offers will only be available for new connections and will not be applied where an account has been upgraded or migrated. 7. 3 Such promotional offers will not be available in conjunction with other promotions which we are offering at the time, unless expressly stated otherwise in the terms and conditions of the offer. 7. 4 We reserve the right to vary the promotional offers that we offer and to limit the OVP tariffs to which they apply. [. . . ]