User manual NOVELL SUPPORT ADVISOR 2.0.1 ADMINISTRATION GUIDE

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Third-Party Materials All third-party trademarks are the property of their respective owners. 4 Novell Support Advisor Administration Guide novdocx (en) 7 January 2010 Contents About This Guide 1 Novell Support Advisor 2. 0. 1 1. 1 1. 2 7 9 1. 3 1. 4 1. 5 Overview . 10 1. 2. 2 Novell Support Advisor can run against and analyze the following platforms . 17 Contents 5 novdocx (en) 7 January 2010 6 Novell Support Advisor Administration Guide About This Guide This guide is intended to help partners and customers install and administer Novell Support Advisor Audience This guide is intended for Novell Support Advisor users. [. . . ] No part of this publication may be reproduced, photocopied, stored on a retrieval system, or transmitted without the express written consent of the publisher. has intellectual property rights relating to technology embodied in the product that is described in this document. In particular, and without limitation, these intellectual property rights may include one or more of the U. S. patents listed on the Novell Legal Patents Web page (http:// www. novell. com/company/legal/patents/) and one or more additional patents or pending patent applications in the U. S. For Novell trademarks, see the Novell Trademark and Service Mark list (http://www. novell. com/ company/legal/trademarks/tmlist. html). To verify accessibility of your server you should be able to access these pages through a web browser. The user specified must have rights to the following through NRM: config seg netstat ZENworks The ZENWorks connection gathers information provided by the zeninfocollect utility provided by ZENWorks Configuration Management. ZENworks Configuration Manager (Windows) User specified must be an administrative user of the ZENworks system ZENworks Configuration Manager (Linux) User specified must be a user of the Linux host system. If configuring a sudo user analysis on ZEN Linux server, the following commands require root privileges: /bin/rm /bin/kill /opt/novell/zenworks/bin/zac /usr/bin/tail /bin/mkdir 1. 4. 3 Adding and Saving Connections If you have created an encrypted database you can store servers that you want to connect to in the future. To analyze a Novell product, a server connection must first be created. Connections can be created using NMAP or PING Discover, CSV import, or manual. NMAP The NMAP discovery leverages the 3rd party Network Mapping Tool (http://nmap. org) to search your network for the connection type of your choice. You will first need to download and install NMAP ion your workstation, if you do not have it already, to be able to leverage this tool. Once installed, you will then point Support Advisor to the NMAP executable. Novell Support Advisor 2. 0. 1 13 Specify the "Connection Type" and subtype that you will be creating. Select the "Octets to Scan" or "Address Range" radio button for the search parameters. Octets to Scan will scan all addresses (0 - 256) for each octet field checked. Address Range will scan from the starting IP Address specified to the ending address. On Run it may take some time to successfully complete depending on your network speed and the parameters defined for the search. On finish you may see a list of devices that were found to be up and listening on the address range and port specified. Click to add the connections that you want to attempt to run an analysis against. 14 Novell Support Advisor Administration Guide Discover PING Discover PING The Discovery Ping works like NMAP without the dependency of a 3rd party tool. Novell Support Advisor 2. 0. 1 15 CSV Import The CSV (Comma Separated Values) file import will allow you to import your server lists from a pre-populated file with your connections already defined. IP Address Port Connection Type Connection Subtype *DNS * Server Name NOTE: *Not required fields Connections Linux GW ZEN Linux OS GroupWise ZENworks Valid connection sub-types are: POA MTA GWIA WEB ZCML ZCMW Post Office Agent* Message Transfer Agent* GroupWise Internet Agent* WebAccess* ZENWorks Configuration Management - "Linux"** ZENWorks Configuration Management "Windows"** NOTE: *GroupWise must be the type **ZEN must be the type Example server connections file format: 111. 222. 333. 444, 22, linux, suse, myserver. com, myserver 22. 33. 44. 5, 8009, gw, poa, mygwserver. com, mygw Manual The manual option is the only connection-add method that will allow you to set and store the connection credentials at connection creation time (if you are authenticated to the local encrypted database). 16 Novell Support Advisor Administration Guide 1. 5 Using Novell Support Advisor 1. 5. 1 Analyze To analyze a server you first select a server that you have previously added and click analyze. Depending on the type and subtype of connection created, Novell Support Advisor will attempt to connect and collect data from the specified device. [. . . ] However, those servers that failed verification will not be included in the group analysis. Likewise, if one of the servers fails or is cancelled during the group analysis, that server will also be omitted. 20 Novell Support Advisor Administration Guide Settings General Enable Custom Archive: check to analyze Linux archives gathered outside of Support Advisor Archive Location: the directory location where Support Advisor will look for custom archived Novell Support Advisor 2. 0. 1 21 Enable debug log: The current active log is written to ~/. supportAdvisor/nsaLog. txt. Each time Support Advisor starts a new nsaLog. txt is created for that session. Previous session logs are rolled (up to 4) in ~/. supportAdvisor/logs/ Perl Location: The Perl engine used for running login for Linux systems. [. . . ]