User manual NORTEL FLASH VOICEMAIL

[. . . ] Flash Reference Guide Norstar and Flash are trademarks of Northern Telecom © Copyright Northern Telecom 1999 P0908431 01 Printed in Canada Table of contents How to use this guide Introduction How this guide is organized Other documents Knowing the different symbols Prerequisites 1-1 1-1 1-1 1-2 1-2 1-3 Learning about Flash Introduction How Flash works Who can use Flash About the Flash Feature Codes Determining Flash Feature Codes Feature Code descriptions About the Automated Attendant About the Company Directory About the mailboxes Special Mailboxes Personal Mailboxes Information Mailboxes Mailbox rules Using the Norstar dialpad Using Flash with a two-line display Using Flash with a single-line display Using Flash with an Analog Terminal Adapter Entering characters into the command line About the Flash voice prompts Interrupting a voice prompt Programming a memory button Exiting from Flash 2-1 2-1 2-2 2-3 2-3 2-4 2-5 2-7 2-8 2-8 2-9 2-10 2-10 2-10 2-11 2-11 2-12 2-12 2-13 2-14 2-14 2-15 2-16 Information Mailboxes Introduction Using Information Mailboxes Where to begin Recording the Information Mailbox Greeting 3-1 3-1 3-1 3-2 3-2 P0908431 01 Flash Reference Guide ii - Table of contents Your Personal Mailbox Introduction Personalizing your mailbox Initializing your mailbox Your Personal Mailbox Greetings Recording your mailbox greetings Selecting a Personal Greeting Mailbox Options Listening to your messages Copy option Reply options Record a message Mailbox Administration Changing a name in the Company Directory Greeting Options Changing your mailbox password Off-premise Message Notification Enabling and Disabling Off-premise Message Notification Changing Off-premise Message Notification 4-1 4-1 4-2 4-2 4-4 4-6 4-9 4-10 4-11 4-14 4-15 4-17 4-18 4-18 4-20 4-21 4-23 4-28 4-29 The Leave Message feature Introduction Using the Leave Message feature Assigning Message Delivery Options Using the Company Directory Option Selecting the Company Directory Option Leaving a message from a Norstar telephone Opening your mailbox after leaving a message Transferring a caller to a Flash Mailbox The different types of Flash Messages The Flash Group Message Broadcast Messages 5-1 5-1 5-2 5-3 5-4 5-4 5-5 5-7 5-7 5-7 5-8 5-8 Telephone etiquette Introduction Telephone etiquette 6-1 6-1 6-1 Flash Reference Guide P0908431 01 Table of contents - iii Troubleshooting Introduction The Automated Attendant seems to transfer some callers to the General Delivery Mailbox. Flash Timeout Messages are cut off Mailbox full too often Wrong prompt language Off-premise Message Notification does not work 7-1 7-1 7-1 7-1 7-2 7-2 7-2 7-2 7-3 7-3 7-3 7-3 7-3 Appendix A: Default values and tone commands Glossary Index A-1 Glossary-1 Index-i P0908431 01 Flash Reference Guide iv - Table of contents Flash Reference Guide P0908431 01 How to use this guide Introduction 1 This guide is designed to assist you in using the Norstar Business Communication Flash voice system. The information contained in this guide describes the features accessible to a user. This section tells you what to expect as you read through this guide, and how information contained in this guide is presented. How this guide is organized The Flash Reference Guide is organized according to sections that cover: How to use this guide ­ provides a brief overview, identifying the organization of this guide and the conventions used for describing features and their operation. [. . . ] You can reply by calling the message sender, or by sending a message of your own to the message sender's mailbox. If you change your mind, you can quit and return to the end of messages options. To reply to a message by calling the message sender, you must first open the mailbox and listen to the message. Note: To call a message sender, they must have a registered Flash Mailbox and an operating Norstar extension. Once you press CALL you are transferred to the message sender's extension. To reply to a message by leaving a message you must select the MSG option and begin recording your reply at the tone. While recording the message, you can: RETRY Retry This option erases what you have recorded so far and starts the recording session again. This option is not available on a Norstar single-line display telephone. Pause/Continue Selecting Pause temporarily stops the recording session. If you are using a Norstar single-line display telephone, press PAUSE £ P0908431 01 ¤ OK This option ends the recording session. Flash Reference Guide 4 - 16 Your Personal Mailbox When you have finished recording your reply, you can: / ¤ £ < £ QUIT Play This option plays your recorded reply. As it plays, you can select options to retry the recording, play it again, or send it. Retry This option erases your recorded reply and starts the recording session again. Delivery Options This option allows you to mark your messages Certified, Urgent, or Private before sending them. For more information about Delivery Options, refer to Section 5, Assigning Message Delivery Options. Send When you select this option, Flash automatically delivers your reply to the message sender's mailbox. Erases the message and replays the Mailbox Main Menu Options. Replying to an external message sender Before you can reply to an external caller, your mailbox must be assigned an outdial route and you must be using a two-line display phone. To reply to an external message, you must first open the mailbox and listen to the message. Note: Press TRIM to remove digits from the beginning of the caller's telephone number. This automatically removes the area code from an incoming long distance call. If you want to return the call, you must add more digits to the beginning of the telephone number. For example, if you want to put 1403 in front of the number, press 1403 and the number becomes 1-403-291-7777. After you call the message sender, your session with Flash ends. Flash Reference Guide P0908431 01 Your Personal Mailbox 4 - 17 Record a message When you open your mailbox, the Record a Message option is available on the Mailbox Main Menu. [. . . ] M7310 telephone The Norstar model M7310 telephone that has a two-line display with three display buttons, ten programmable buttons with indicators, and 12 dual programmable buttons without indicators. M7324 telephone The Norstar model M7324 telephone that has a two-line display with three display buttons, and 24 programmable buttons with indicators. Mailbox number length The number of digits allowed in a mailbox number. Mailbox Overrides The two Mailbox Overrides are optional parameters in addition to the Class of Service Values. [. . . ]