User manual NETGEAR DG834V3

[. . . ] 4500 Great America Parkway Santa Clara, CA 95054 USA 208-10026-01 2006-2 © 2006 by NETGEAR, Inc. All rights reserved. Trademarks NETGEAR is a trademark of Netgear, Inc. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Other brand and product names are registered trademarks or trademarks of their respective holders. Statement of Conditions In the interest of improving internal design, operational function, and/or reliability, NETGEAR reserves the right to make changes to the products described in this document without notice. [. . . ] If a LAN port is connected to a 100 Mbps device, verify that the port's LED is green. If any of these conditions does not occur, refer to the appropriate following section. Power LED Not On If the Power and other LEDs are off when your router is turned on: · · Make sure that the power cord is properly connected to your router and that the power supply adapter is properly connected to a functioning power outlet. Check that you are using the power adapter supplied by NETGEAR for this product. If the error persists, you have a hardware problem and should contact technical support. Test LED Never Turns On or Test LED Stays On When the router is turned on, the Test LED turns on for about 10 seconds and then turns off. If the Test LED does not turn on, or if it stays on, there is a fault within the router. If you experience problems with the Test LED: · Cycle the power to see if the router recovers and the LED blinks for the correct amount of time. If all LEDs including the Test LED are still on one minute after power up: · · Cycle the power to see if the router recovers. This procedure is explained in "Using the Reset Button" on page 2-9. If the error persists, you might have a hardware problem and should contact technical support. 2-2 v1. 1, 2006-2 Troubleshooting ADSL Modem Router Setup Manual LAN or ADSL Internet Port LEDs Not On If either the LAN LEDs or ADSL Internet LED do not light when the Ethernet connection is made, check the following: · · · Make sure that the Ethernet cable connections are secure at the router and at the hub or workstation. Make sure that power is turned on to the connected hub or workstation. Be sure you are using the correct cable: when connecting the ADSL port, use the cable that was supplied with the ADSL modem router. Troubleshooting the Web Configuration Interface If you are unable to access the router's Web Configuration interface from a computer on your local network, check the following: · · If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the router as described in the previous section. Make sure your computer's IP address is on the same subnet as the router. If you are using the recommended addressing scheme, your computer's address should be in the range of 192. 168. 0. 2 to 192. 168. 0. 254. Refer to "Preparing a Computer for Network Access" to find your computer's IP address. Note: If your computer's IP address is shown as 169. 254. x. x: Recent versions of Windows and MacOS will generate and assign an IP address if the computer cannot reach a DHCP server. If your IP address is in this range, check the connection from the computer to the router and reboot your computer. · If your router's IP address was changed and you do not know the current IP address, clear the router's configuration to factory defaults. This procedure is explained in "Using the Reset Button" on page 2-9. If you are using Internet Explorer, click Refresh to be sure the Java applet is loaded. Try quitting the browser and launching it again. · · Troubleshooting v1. 1, 2006-2 2-3 ADSL Modem Router Setup Manual · Make sure you are using the correct login information. Make sure that CAPS LOCK is off when entering this information. If the router does not save changes you have made in the Web Configuration Interface, check the following: · · When entering configuration settings, be sure to click the Apply button before moving to another menu or tab, or your changes are lost. The changes may have occurred, but the Web browser may be caching the old configuration. Troubleshooting the ISP Connection If your router is unable to access the Internet, you should check the ADSL connection, then the Internet TCP/IP connection. ADSL link If your router is unable to access the Internet, you should first determine whether you have an ADSL link with the service provider. ADSL Internet LED Green or Blinking Green If your ADSL Internet LED is green or blinking green, then you have a good ADSL connection. You can be confident that the service provider has connected your line correctly and that your wiring is correct. ADSL Internet LED Blinking Yellow If your ADSL Internet LED is blinking yellow, then your ADSL modem router is attempting to make an ADSL connection with the service provider. [. . . ] If you entered a DNS address during the ADSL modem router's configuration, reboot your computer and verify the DNS address as described in "Preparing a Computer for Network Access". Alternatively, you can configure your computer manually with DNS addresses, as explained in your operating system documentation. · Your computer may not have the wireless ADSL modem router configured as its TCP/IP default gateway. If your computer obtains its information from the ADSL modem router by DHCP, reboot the computer and verify the ADSL modem router address as described in "Preparing a Computer for Network Access". Troubleshooting a TCP/IP Network Using the Ping Utility Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet to the designated device. [. . . ]