User manual NETGEAR DG834N

[. . . ] 4500 Great America Parkway Santa Clara, CA 95054 USA 208-10087-01 2006-4 © 2006 by NETGEAR, Inc. All rights reserved. Trademarks NETGEAR is a trademark of Netgear, Inc. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Other brand and product names are registered trademarks or trademarks of their respective holders. Statement of Conditions In the interest of improving internal design, operational function, and/or reliability, NETGEAR reserves the right to make changes to the products described in this document without notice. [. . . ] Such distances can allow for others outside of your immediate area to access your network. Unlike wired network data, your wireless data transmissions can extend beyond your walls and can be received by anyone with a compatible adapter. For this reason, use the security features of your wireless equipment. The wireless ADSL modem router provides highly effective security features which are covered in detail in full reference manual that is available from a link on the CD as well as a link in the main menu of your router. Follow the instructions in the full manual and in the router help screens to deploy the security features appropriate to your needs. Connecting the Router to the Internet v1. 0, 2006-4 1-13 Wireless ADSL2+ Modem Router Setup Manual 1-14 v1. 0, 2006-4 Connecting the Router to the Internet Chapter 2 Troubleshooting This chapter gives information about troubleshooting your wireless ADSL modem router. After each problem description, instructions are provided to help you diagnose and solve the problem. · I cannot access the router's configuration with my browser. Go to "Troubleshooting the Web Configuration Interface" on page 2-3. · I have configured the router but I can't access the Internet. Go to "Restoring the Default Configuration and Password" on page 2-8. Basic Functioning After you turn on power to the router, the following sequence of events should occur: 1. When power is first applied, verify that the Power LED is on (see "The Router's Front Panel" on page 1-2 for an illustration and explanation of the LEDs). The ADSL Internet port LED is lit. Troubleshooting v1. 0, 2006-4 2-1 Wireless ADSL2+ Modem Router Setup Manual If a port's LED is lit, a link has been established to the connected device. If a LAN port is connected to a 100 Mbps device, verify that the port's LED is green. If any of these conditions does not occur, refer to the appropriate following section. Power LED Not On If the Power and other LEDs are off when your router is turned on: · · Make sure that the power cord is properly connected to your router and that the power supply adapter is properly connected to a functioning power outlet. Check that you are using the power adapter supplied by NETGEAR for this product. If the error persists, you have a hardware problem and should contact technical support. Power LED is Red When the router is turned on, it performs a power-on self test. If the Power LED turns red after a few seconds or at any other time during normal operation, there is a fault within the router. The power LED also turns red when you depress the factory default reset push button, and blinks red 3 times when that button is released. However, in this case, the wireless ADSL modem router is working normally. If the power LED turns red to indicate a router fault: · Cycle the power to see if the router recovers. If the power LED is still red one minute after power up: · · Cycle the power to see if the router recovers. This procedure is explained in "Using the Reset Button" on page 2-9. If the error persists, you might have a hardware problem and should contact technical support. LAN or Internet Port LEDs Not On If either the LAN LEDs or ADSL Internet LED do not light when the Ethernet connection is made, check the following: 2-2 v1. 0, 2006-4 Troubleshooting Wireless ADSL2+ Modem Router Setup Manual · · · Make sure that the Ethernet cable connections are secure at the router and at the hub or workstation. Make sure that power is turned on to the connected hub or workstation. Be sure you are using the correct cable: when connecting the ADSL port, use the cable that was supplied with the wireless ADSL modem router. [. . . ] If your computer obtains its information from the wireless ADSL modem router by DHCP, reboot the computer and verify the wireless ADSL modem router address as described in "Preparing a Computer for Network Access". Troubleshooting a TCP/IP Network Using the Ping Utility Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet to the designated device. Troubleshooting a TCP/IP network is made easy by using the ping utility in your computer. Testing the LAN Path to Your Router You can ping the router from your computer to verify that the LAN path to your router is set up correctly. In the field provided, type Ping followed by the IP address of the router, as in this example: ping 192. 168. 0. 1 3. You should see a message like this one: Pinging <IP address> with 32 bytes of data If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx If the path is not working, you see this message: Request timed out Troubleshooting v1. 0, 2006-4 2-7 Wireless ADSL2+ Modem Router Setup Manual If the path is not functioning correctly, you could have one of the following problems: · Wrong physical connections -- Make sure the LAN port LED is on. [. . . ]