User manual NEC RTX4002 REPEATER PROGRAMMING KIT

[. . . ] 3 ANSWERING CALLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Ringing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Ringing Calls To A Second Incoming Extension/CAR/VE Key . . . . . . . . . . . . . . . . . . 4 Voice Announce Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] Your co-workers hear your caller's voice over your telephone's speaker. Pressing the Speaker key a third time cancels the Group Listen feature. Note 3: 9 HOLDING CALLS System Hold With a call in progress: Exclusive Hold With a call in progress: 1. Press the Exclusive Hold key (Service Code 751: 45). Note 1: To retrieve a held call, press the flashing Line key or Conf key (internal calls). Calls on System Hold can be retrieved from any multiline telephone with the held line appearance. After a preprogrammed time, the held call will recall to the originating station. Note 2: Note 3: TRANSFERRING CALLS Using Manual Dial With a call in progress: Using Direct Station Selection (DSS) With a call in progress: 1. Replace the handset. Note 1: If the called station is busy, replace the handset to initiate a camp-on. Unanswered camp-ons and unscreened transfers will recall to the transferring station. To return to the original party, press the flashing Line key or Conf key. A Programmable Function Key may be assigned for DSS. Note 2: Note 3: 10 Note 4: To transfer a call directly to a personal voice mailbox, dial 8 after dialing the station number. CONFERENCE 1. If you have Callback Automatic Answer, you automatically place a call to the formerly busy extension when you lift the handset. If you do not have Callback Automatic Answer, you must press the ringing line appearance to place the call. Note 2: To cancel a Callback: 1. - OR Press the Repeat Redial key (Service Code 751: 29). Note: Your Repeat Redial key flashes while you wait for the system to redial. 3. Press Speaker to hang up. Note 1: Note 2: The system periodically redials the call. System programming determines the waiting time and the number of redial attempts. 4. Lift the handset when called party answers. Note: When using trunks with answer supervision the Repeat Redial feature will automatically cancel. To cancel Repeat Redial: 1. Press Repeat Redial Key (Service Code 751: 29). 20 Caller ID Answer Receive incoming ringing or transferred outside call: 1. 2. Review the telephone display for the calling party's name or number. Answer the call accordingly. Temporary Memory An unanswered call will cause the Call History key (Service Code 751: 08) to flash, indicating a new call has been placed in the temporary memory. If enabled in programming, the telephone's display will show "CHECK LIST". 1. Press the Call History key (Service Code 751: 08) or press the LIST Softkey and CID. Note: The last addition to the list is displayed. 2. 5. Press the ARROW DOWN softkey to scroll through the list of numbers in memory. Press the DEL softkey to delete the entry and scroll to the next entry. The Call History key will remain on as long as entries remain in memory. To place a call back to a number in the temporary memory list, with the number to be dialed displayed, press a line or Speaker key. Note: The outgoing call is placed. 21 CALL PICKUP Group Call Pickup To answer a call ringing another telephone in your Pickup Group: 1. - OR Dial 756 or *#. Note: Service Code *# can pick up any call in the group, plus any Ring Group calls. [. . . ] When the extension is not in an ACD group, the Queue Status of group 1 is displayed instead. When an agent logs in using an AIC code, the Queue Status of the default ACD group is displayed. Note 2: Note 3: 2. 3. Press and to scroll through the Queue Status Displays of all the ACD Groups. Press the CLEAR key to return the telephone to an idle state. 34 When Logged Out of ACD Group: When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out agents will display the Queue Status and hear the alarm according to the settings defined in system programming. [. . . ]