User manual NEC NEAX 2000 IPS

[. . . ] Dterm Series i / Dterm IP USER GUIDE LIABILITY DISCLAIMER NEC Business Solutions Ltd. reserves the right to change the specifications, functions, or features, at any time, without notice. The information contained herein is the property of NEC Business Solutions Ltd. and shall not be reproduced without prior written approval from NEC Business Solutions Ltd. Copyright 2004 NEC Business Solutions Ltd. Printed in Australia WARNING The earpiece of this instrument can magnetically attract objects, and thus could cause ear injuries. TABLE OF CONTENTS KEYS AND LAMPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 LOGIN OPERATION (Dterm IP only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 LOGOUT OPERATION (Dterm IP only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 TERMINAL SETUP WITH THE FEATURE KEY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 TO ORIGINATE AN OUTSIDE CALL VIA EXTENSION LINE KEY . . . . 9 TO ORIGINATE AN INTERNAL CALL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 OUTSIDE LINE APPEARANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 TO ORIGINATE A CALL USING ONE-TOUCH BUTTONS. . . . . . . . . . . . . . 10 AUTOMATIC IDLE RETURN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 TO ORIGINATE A CALL USING SPEED CALLING (INDIVIDUAL/GROUP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 ACCOUNT CODE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 FORCED ACCOUNT CODE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 AUTHORIZATION CODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 ORIGINATING A VOICE CALL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 TO ANSWER A VOICE CALL HANDS FREE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 AUTOMATIC INTERCOM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 MANUAL INTERCOM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 DIAL INTERCOM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 DIAL BY NAME USING SYSTEM SPEED DIALING . . . . . . . . . . . . . . . . . . . . . . . . 14 DIAL BY NAME USING STATION SPEED DIALING. . . . . . . . . . . . . . . . . . . . . . . . 14 TO SAVE A NAME & NUMBER TO STATION SPEED DIALING . . . . . 15 TO PLACE A CALL ON HOLD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 TO PLACE A CALL ON EXCLUSIVE HOLD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 TO TRANSFER A CALL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 CONFERENCE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 TO ESTABLISH A BROKER CALL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 CALL BACK (STATION) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 TO ANSWER A CAMPED-ON CALL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 TO SET CAMP-ON (TRANSFER METHOD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 CAMP-ON (CALL WAITING METHOD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 i CALL PARK (SYSTEM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 CALL PICKUP (GROUP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 CALL PICKUP (DIRECT). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 OUTSIDE LINE QUEUING (FROM EXTENSION DIAL TONE) . . . . . . . 21 TIMED QUEUING (OUTSIDE LINE ONLY) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 EXECUTIVE OVERRIDE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 LAST NUMBER REDIAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 CID CALL BACK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 CALL FORWARDING-ALL CALLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 CALL FORWARDING BUSY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 CALL FORWARDING -NO ANSWER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 CALL FORWARDING DESTINATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 CALL FORWARDING-LOGOUT (Dterm IP only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 TO SAVE AND REPEAT A NUMBER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 INTERNAL ZONE PAGING WITH MEET-ME PAGE. . . . . . . . . . . . . . . . . . . . . . . . 27 BOSS/SECRETARY CALLING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 BOSS/SECRETARY OVERRIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 DO NOT DISTURB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 TIMED REMINDER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 PRIVACY RELEASE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 RETURN MESSAGE SCHEDULE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 MESSAGE KEY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 NAME DISPLAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 ii F ace Layout Dterm2DT (2-LINE NON DISPLAY) Call Indicator Lamp Programmable Keys 1 GHI ABC 2 DEF 3 6 Feature 4 JKL 5 MNO Recall PQRS 7 TUV 8 WXYZ 9 Conf Dedicated Function Keys 0 # Mic Redial Answer Speaker Hold Transfer Microphone Speaker iii Dterm4D IP (4-LINE WITH DISPLAY) D termIP Call Indicator Lamp LCD (Liquid Crystal Display) Exit Help Soft Keys 1 GHI ABC 2 DEF 3 Feature 4 JKL 5 MNO 6 Recall PQRS 7 TUV 8 WXYZ 9 Conf Programmable Keys 0 # Mic Redial Answer Dedicated Function Keys Hold Transfer Lift Speaker Microphone Speaker iv Dterm8D and Dterm8D IP (8-LINE WITH DISPLAY) Call Indicator Lamp LCD (Liquid Crystal Display) Exit Help Soft Keys Programmable Keys 1 GHI ABC 2 DEF 3 6 Recall Feature Directory 4 JKL 5 Conf Mic Message MNO 7 PQRS TUV 8 9 WXYZ # Transfer Redial Dedicated Function Keys OPER 0 Answer Hold Speaker Microphone Speaker v Dterm16D and Dterm16D IP (16-LINE WITH DISPLAY) Call Indicator Lamp LCD (Liquid Crystal Display) Exit Help Soft Keys Programmable Keys 1 GHI ABC 2 DEF 3 6 Recall Feature Directory 4 JKL 5 Conf Mic Message MNO PQRS 7 TUV 8 WXYZ 9 Redial Dedicated Function Keys OPER 0 # Transfer Answer Hold Speaker Microphone Speaker vi Dterm32D and Dterm32D IP (32-LINE WITH DISPLAY) 1 Call Indicator Lamp Lamp at top corner of Dterm Display flashes when a call terminates to the terminal. [. . . ] Visual and audible signal (rapid flash and ring burst) is sent to station that placed call on hold. Recall shows as a flashing green LED on your phone and flashing red LED on other phones with the same line. NOTE: If held line appears on other Dterm stations, LED remains steadily lit red. NOTE: Only Dterm that set Exclusive Hold option can retrieve the call. If unanswered · · After preprogrammed time, Automatic Recall is initiated. Visual and audible signal (rapid flash and ring burst) is sent to station which placed call on Exclusive Hold. Recall shows as a flashing green LED on your phone, and solid red on other phones with same line. NOTE: Exclusive Hold excludes any other phone from picking up your held call. The same line on other phones appears as a solid red LED. 16 TO TRANSFER A CALL · · · After conversing, ask party to hold. Dial destination station's extension, hang up or wait for answer. CONFERENCE · · · · · · With call in progress, ask party to hold. Conf LED goes out. TO ESTABLISH A BROKER CALL · · · · While engaged in a call and wishing to consult a third party, press Transfer. Repeated depression of the Transfer button allows you to alternate between calls. NOTE: The display indicates connected station or trunk at any given time. 17 CALL BACK (STATION) · · · · · Lift handset or press Speaker. When busy station becomes idle or the station that did not answer initiates or answers a call or accesses a feature and then becomes idle, the setting station is alerted by ring and flashing LED. TO ANSWER A CAMPED-ON CALL · · · · · While engaged in a call, receive the camp-on indication (one short tone burst). Repeated depression of the Answer button allows you to alternate between calls. Display indicates connected station or trunk at any given time. TO SET CAMP-ON (TRANSFER METHOD) · · · · With call in progress, ask party to hold. Restore handset. 18 CAMP-ON (CALL WAITING METHOD) Example: Station 2000 is in conversation with 2008. To activate call waiting (Station 2001): · · · · Station 2001 press Speaker. To answer call waiting (Station 2000): · · Hear burst of tone. NOTE: Station 2000 can alternate between the two parties by pressing Answer button. CALL PARK (SYSTEM) To Park a Call From Terminal With LCD: · While connected to a station or trunk, press Transfer and dial the Call Park access code, or press Call Park key. 19 To park a call from terminal without LCD: · While call in progress, press Transfer and dial the Call Park access code, or press CALL PARK. Dial Call Park location number (00-19) and receive service set tone. [. . . ] 4 Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1, 15 I Internal Call Origination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 L Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 M Manual Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ]