User manual NEC ELECTRA ELITE IPK II

[. . . ] NOTICE Note that when converting this document from its original format to a . pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics. Therefore, when you view the document, fonts may be substituted and your individual printer may not have the capability to print the document correctly. Multiline Telephone User Guide Table of Contents ELITE IPK TELEPHONES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 GENERAL INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] - OR Press the Message Waiting key (Service Code 751: 38). Note: If the called extension does not answer, dial 0 or press your Message Waiting key to automatically leave them a message. To cancel all your Messages Waiting: Note: This includes messages you have left for other extensions and messages other extension have left for you. 1. Hang up. To cancel the Messages Waiting you have left at a specific extension: 1. Hang up. 15 Tone Override To send off-hook signals to an extension busy on a call: Note: Your extension may send off-hook signals automatically. 1. Dial *. - OR Dial 709. 2. Press the Off-Hook Signaling key (Service Code 751: 33). Note 1: Note 2: You hear Ring Busy Tone. The called extension hears Call Alert Notification. To answer Tone Override: 1. Press the Hold key and talk with the party. Department Step Call To make a Step Call: 1. Dial Department Step Code (2) to call the next available Department Group member. Repeat step 2 to call other Department Group members. 16 Voice Over To initiate a Voice Over to a busy extension: 1. - OR Dial 6. Note: You hear an alert tone and the Voice Over key flashes. You can talk to the called party after the alert tone ends. To respond to a Voice Over alert tone to your extension: Note: You can only respond if you have a Voice Over key. 1. Press the Voice Over key (Service Code 751: 48). Note: The Voice Over key lights steadily (green) and you can talk to the interrupting party. To return to your original call: 1. Press the Voice Over key. Note 1: Your Voice Over key flashes red when you are talking to your original call. To switch between your original call and the interrupting party, just keep pressing the Voice Over key. Note 2: 17 CO/PBX DIALING OPTIONS Save Number Dialed To save the outside number you just dialed (up to 24 digits): Note: Use this feature before hanging up. 1. Press the Save Number Dialed key (Service Code 751: 30). To redial a saved number: 1. Press an idle trunk line key. Note: This selects a specific trunk for the call. 2. Press the Save Number Dialed key (Service Code 751: 30). Note: The stored number dials out. - OR 1. Dial 715. Note 1: Save Number Dialed automatically selects a trunk from the same group as your original call. The stored number dials out. Note 2: 18 Memo Dial To store a number while you are on a call: 1. Press Memo Dial key again and continue with conversation. To call a stored Memo Dial number: 1. - OR Press a configured line key. Note: The stored number dials out. To check to see the stored Memo Dial number: 1. Press Memo Dial key (Service Code 751: 31). Note: The stored number displays. 3. Press Exit to return to the main LCD screen. To cancel (erase) a stored Memo Dial number: 1. Press the Memo Dial key (Service Code 751: 31). 19 Repeat Redial To use Repeat Redial (if the outside party you call is unavailable or busy): 1. Place a trunk call. Note: Listen for busy tone or ring-no-answer. 2. Press the Feature + Redial keys. - OR Press the Repeat Redial key (Service Code 751: 29). Note: Your Repeat Redial key flashes while you wait for the system to redial. 3. Press Speaker to hang up. Note 1: Note 2: The system periodically redials the call. System programming determines the waiting time and the number of redial attempts. 4. Lift the handset when called party answers. Note: When using trunks with answer supervision the Repeat Redial feature will automatically cancel. To cancel Repeat Redial: 1. [. . . ] Pressing the Queue Status Display key will return the telephone to idle until the timer expires again. Answering a Call Using a Headset 1. Press the Headset key to hang up. Using the Headset with Automatic Answer for ACD Agents 1. Press the HEADSET key (Service Code 751: 05). Note 1: The Headset key blinks when Automatic Headset is activated. To cancel Automatic Headset, repeat these steps. Note 2: 35 STATION SPEED DIAL -- DIAL ACCESS To store a Station Speed Dialing number (display telephones only): 1. [. . . ]