User manual NEC DSX INTRAMAIL FEATURE HANDBOOK

[. . . ] Empowered by Innovation Introduction IntraMail Features IntraMail Feature Handbook P/N 1093098 Rev 2, June 2006 Printed in U. S. A. 01. 00. 00 This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. 4 Forest Parkway Shelton, CT 06484 www. necunifiedsolutions. com Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. [. . . ] They can dial by first name or last name, depending on how the Directory Dialing Message was recorded and the Directory Dialing Mailbox was set up. IntraMail searches the list of programmed extension names for a match of the caller-entered letters. 5. Voice prompts announce the first three matches, and allow the caller to dial a digit (1-3) to reach one of the announced matches. Additionally, the caller can dial 4 to hear additional matches (if any). 6. The caller dials the digit for the extension they wish to reach, and IntraMail sends the call to that exten- sion. The call is sent as a Screened or Unscreened transfer, depending on programming. For callers to use Directory Dialing, the system must have a name programmed for each extension (up to 18 characters, A-Z, using upper and lower case letters). Each extension should also have a name recorded in their Subscriber Mailbox. In addition, each extension used by Directory Dialing must be installed and must have their Subscriber Mailbox active (Personal or Group). 42 IntraMail Features DSX Feature Handbook Directory Dialing Operation Recording a Directory Dialing Message [Super Display Soft Key] - [Keyset Soft Key] Log onto System Administrator's mailbox. SA (72) Access System Administrator options. [System Admin] - [N/A] I (4) Select Instruction Menus. [Instruction] - [Instr] Enter the Directory Dialing Mailbox number. L (5) Listen to the current Directory Dialing Message (if any). [Listen] - [Lstn] # R (7) Exit listen mode. IntraMail Features Record a new Directory Dialing Message. [Record] - [Rec] Record message. * E (3) Pause or restart recording. [Resume] - [Resume] [Pause] - [Pause] Erase recording. [Cancel] - [Cancel] # E (3) Exit recording mode. [Done] - [Done] Erase the Directory Dialing Message. [Erase] - [Erase] # # 0 [Exit] - [Exit] Go back to the System Administrator options. [Exit] - [Exit] Go back to the System Administrator options. Plays Help message. Using Directory Dialing To use Directory Dialing: 1. 2. After the Automated Attendant answers, wait for the Directory Dialing Message. · The Automated Attendant may ask you to dial a digit for Directory Dialing. Dial the letters that correspond to the name of the person you wish to reach + #. · The Directory Dialing Message will tell you how many letters you need to dial, and whether you should enter the person's first name or last name. · To exit Directory Dialing without selecting a name, just dial #. The Automated Attendant will announce the name matches, and tell you which digit to dial (1-3) to reach each of the announced names. Once you make your selection, the Automated Attendant will route your call to the name you select. 3. 4. DSX Feature Handbook IntraMail Features 43 Directory Dialing Dialing Options Available while Entering a Name The following table shows the dialing options available to the caller while they are entering a name into a Directory Dialing Mailbox. By default, the caller can dial the digs 2-9 to enter the name or dial # to return to the Automated Attendant. If a Next Call Routing Mailbox is specified, the caller can dial the digits 2-9 to enter a name, dial 0 to follow the 0 action of the Next Call Routing Mailbox, or dial # to route directly to the Next Call Routing Mailbox. Directory Dialing Mailbox Name Entry Options (Options available while entering a name) Dialed Digit Next Call Routing Mailbox Setting Action 1 N/A Entry is ignored. If no additional digits are dialed, repeats the Directory Dialing Message (to make a new name entry) up to twice and then hangs up. Interprets the digit as a letter and waits 6 seconds for additional input (i. e. , more letters or a # to conclude name entry). If no additional digits are dialed, repeats the Directory Dialing Message (to make a new name entry) up to twice and then hangs up. Repeats the Directory Dialing Message (to make a new name entry) each time the caller dials the digit. Caller routes according to the 0 action of the Next Call Routing Mailbox's Dial Action Table. [. . . ] · IntraMail plays the time and date, and then returns you to the mailbox Main Menu. Plays Help message. 84 IntraMail Features DSX Feature Handbook Time and Date Stamp Time and Date Stamp Description A mailbox user can listen to a message and dial a code to hear the time the message was sent, as well as the caller's number. While listening to a message, a Subscriber Mailbox user can dial TI to hear the Time and Date the message was left. The subscriber can just dial a code to find out when the message arrived. Time and Date Stamp with Caller ID With caller ID installed, a mailbox user can dial TI while listening to a message from an outside caller to hear the time the message was sent, as well as the caller's number. This capability is always available for messages left by an Intercom caller. Operation Hearing the Time and Date a Message was Left [Super Display Soft Key] - [Keyset Soft Key] IntraMail Features Log onto Subscriber Mailbox. L (5) Access the Message Listen mode. [Listen] - [Lstn] TI (84) 0 Hear the time and date the message was sent. [. . . ]