User manual MICROTEK MAC TR ATX6000XY XXXX

[. . . ] Appendix B: Troubleshooting This section lists basic troubleshooting information. If you have tried all the suggestions, and the problem persists, contact Microtek. 1. [. . . ] · If you have third-party SCSI check application, launch it and check if the scanner appears in the SCSI chain. Power-up Self-test Problem 1: When power is up, Light indicator and Status indicator do not light up. After 30 seconds, visually inspect whether the Status lamp stays steady green light. Solution: This problem arises when one of the scanner switches is activated. After 30 seconds, visually inspect whether the Status lamp stays steady green light. · Check that the scan bed glass, front panel, and top cover are installed correctly. 26 ArtixScan 6000XY Installation and Operation Manual 2. Solution: This problem arises when the scanner housing is not fastened securely, or the scan material is loosely placed on the scan bed. · Make sure your scan material is taped directly on the scan bed glass. · Make sure the original is taped onto a mask that is placed on the registration pin. 3. Scanner freezes Problem: Scanner application freezes, or a warning message is displayed. [. . . ] Scanning lamp problem Problem: The scanned image casts a gray screen. Solution: Replace the scanning lamps. ArtixScan 6000XY Installation and Operation Manual 27 [. . . ]