User manual MCAFEE INTERNET SECURITY SUITE 2008

[. . . ] User Guide i Contents McAfee Internet Security 3 McAfee SecurityCenter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 SecurityCenter features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Using SecurityCenter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Updating SecurityCenter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] If you are having issues with your e-mail, you can disable spam protection as part of your troubleshooting strategy. In this chapter Disable spam protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Setting filtering options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Using personal filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Disable spam protection You can disable spam protection to prevent Anti-Spam from filtering e-mail. Under Spam protection, click Off. Tip: Remember to click On under Spam protection so that you are protected against spam. 130 McAfee Internet Security Setting filtering options Adjust Anti-Spam's filtering options if you want to filter messages more aggressively, specify what to look for in a message, and look for specific character sets when analyzing spam. Filtering level The filtering level dictates how aggressively your e-mail is filtered. For example, if spam is not filtered and your filtering level is set to Medium, you can change it to High. However, if the filtering level is set to High, only e-mail messages from senders in your friends list are accepted: all others are filtered. Special filters A filter specifies what Anti-Spam looks for in an e-mail message. Special filters detect e-mail messages that contain hidden text, embedded images, intentional HTML formatting errors, and other techniques commonly used by spammers. Since e-mail messages that have these attributes are usually spam, the special filters are enabled by default. For example, if you want to receive e-mail messages that contain embedded images, you may need to disable the special image filter. Character Sets Anti-Spam can look for specific character sets when analyzing spam. Character sets are used to represent a language, including the language's alphabet, numeric digits, and other symbols. If you are receiving spam in Greek, you can filter all messages that contain the Greek character set. Be careful not to filter character sets for languages in which you receive legitimate e-mail. For example, if you only want to filter messages in Italian, you might select Western European because Italy is in Western Europe. However, if you receive legitimate e-mail in English, selecting Western European will also filter messages in English and any other languages in the Western European character set. Note: Filtering messages that contain characters from a specific character set is for advanced users. Change the filtering level You can change how aggressively you want to filter your e-mail. For example, if legitimate messages are filtered, you can lower the filtering level. On the E-mail & IM Configuration pane, under Spam protection, click Advanced. Under Filtering Options, move the slider to the appropriate level and then click OK. Level Low Medium-Low Medium Medium-High High Description Most e-mail is accepted. Only messages from senders in your friends list are accepted. Disable a special filter Special filters are enabled by default because they filter messages that spammers typically send. For example, e-mail messages that contain embedded images are usually spam; however, if you often receive legitimate e-mail with embedded images, disable the special image filter. [. . . ] If you need help diagnosing your protection problems, you can run McAfee Virtual Technician. For more information about McAfee Virtual Technician, see the McAfee Virtual Technician help. If you purchased your security software from a partner or provider other than McAfee, open a Web browser, and go to www. mcafeehelp. com. Then, under Partner Links, select your partner or provider to access McAfee Virtual Technician. [. . . ]