User manual LAPLINK REMOTEASSIST DATASHEET

[. . . ] RemoteAssist Instant, Web-based Remote Support RemoteAssist is an easy-to-use, web-based remote help solution for support technicians. RemoteAssist requires no prior software installation on the remote machine. [. . . ] Remote Help Upgrade: For technicians who need to perform more comprehensive remote administration and assistance tasks, Laplink offers discounted licensing packages for Laplink Gold 12. Laplink Gold offers the same convenient remote control capabilities as RemoteAssist, plus the ability to provide remote support to an unattended machine, take system snapshots, reboot a remote computer, synchronize local and remote folders, and schedule unattended synchronizations. System Requirements: HOW IT WORKS The remote user visits the RemoteAssist web site and instantly downloads a small executable file that allows them to invite the technician to access their computer. Each session is enabled with a unique password generated by the technician for the remote user. Once the remote user enters the password into the downloaded application screen, the technician can establish a secure remote control connection. During the remote support session, the technician can control the user's computer just as easily as if he or she were sitting in front of the remote machine. The user is able to watch what the technician does as the problem is fixed right before their eyes. Once the user's issues have been satisfactorily resolved, the remote session can be terminated either by the technician or the user. Since no trace of the session is left on the technician's computer, the user can feel confident that their privacy and security are assured when they use remote control assistance. "When I need help, I need it fast. I don't want to have to go through a complicated installation and registration process. With RemoteAssist I just visit a web page and click on a link to invite the technician to help me. " "For the price of one license, I can support any number of clients, anywhere in the world, no matter what kind of computer they're using or what kind of firewall or router protection they have set up. " KEY FEATURES: Browser-Based Remote Control: Connect with users outside the company network-- wherever they are!On-Demand Sessions: Users can request a support session at any time simply by downloading a lightweight executable from the RemoteAssist homepage. [. . . ] Laplink, the Laplink logo, Connect Your World, Laplink Controller, Laplink Everywhere, Laplink Gold, Laplink Remote Assist, Laplink Secure VNC, FileMover, FileSender, Firewall Connect, PCdefense, PCmover, PDAsync, ShareDirect, SmartXchange, SpeedSync, and SpyAlarm are either registered trademarks or trademarks of Laplink Software, Inc. Other trademarks, product names, company names, and logos are the property of their respective holder(s). For more information on RemoteAssist, please call 1. 800. LAPLINK, or email sales@laplink. com, or visit our website at www. laplink. com ? [. . . ]