User manual LACIE USB 2.0 PCI CARD

[. . . ] LaCie USB 2. 0 PCI Card User's Manual Rev. 1 10/16/02 2 Copyrights Copyright © 2002 LaCie. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of LaCie. Trademarks Microsoft, Windows 98, Windows 98SE, Windows Millennium Edition, Windows 2000 and Windows XP are registered trademarks of Microsoft Corporation. Other trademarks mentioned in this manual are the property of their respective owners. [. . . ] A new window should appear with a magnifying glass floating over a computer icon. Important Note: Before the wizard starts to install the software, a caution message, with the heading, "Hardware Installation, " may be displayed. 6) Once the Completing the Found New Hardware Wizard appears, click Finish to complete the installation. As soon as the software installation is complete, a prompt will appear from your System Tray alerting you that a new hardware device has been added and is ready for use. To verify that the driver was installed correctly, right-click on My Computer, then click on Properties. After the System Properties window is displayed, click on the Hardware tab, then click on Device Manager. As soon as the Device Manager window opens, scroll down to the Universal Serial Bus controllers icon and expand the selection by clicking on the plus sign. Underneath the Universal Serial Bus icon, you should see two strings that say, "NEC PCI to USB Open Host Controller" and one string that says "NEC PCI to USB Enhanced Host Controller (there may be another name at the beginning of the strings, depending on the chip set manufacturer). " 14 If these are visible, then the installation of your LaCie USB 2. 0 PCI Card drivers is now finished and you may begin using your new card. 15 3. Troubleshooting In the event that your LaCie USB 2. 0 PCI Card is not working correctly, please refer to the following checklist to find out where the problem is coming from. If you need further assistance, please contact LaCie Technical Support (see 4. The Problem There are green question marks beside the USB 2. 0 device you have connected to your USB 2. 0 card in the Device Manager. Your device will continue to function properly. Difficulties getting Are you trying to wake the computer in and up the computer with a out of standby mode. device attached to your card? The card does not support remote wakeup. You should have your mouse and keyboard connected via a USB 1. 1 port to use the standby functions. In Windows 98 SE, if your system tries to enter in-active standby mode, the driver will only allow your computer to enter standby mode. If two or more USB 2. 0 devices are disconnected using the "unplug or eject hardware" icon in the System Tray without physically removing the device, when one of the USB 2. 0 devices is physically removed, the other USB Are you using Windows 98 SE? After connecting a Are you using Windows hot-pluggable device 2000 or XP?To prevent this issue, physically disconnect each USB device you want to remove immediately after you use the "unplug or eject hardware" icon. Allow at least 3 seconds to pass before unplugging or plugging in a hot-pluggable device. 17 4. Contacting Customer Support Before You Call Technical Support 1) Read the manual and review the Troubleshooting section. If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can't get your LaCie USB 2. 0 PCI Card to work properly, call us directly using the number below. Before calling, make sure that you are in front of your computer and that you have the following information on hand: 1) Your card's serial number 2) Computer brand and model 3) Operating system and version (i. e. Windows 98 SE, etc. ) 4) Amount of memory installed 5) Names of CD or DVD drives installed on your computer 6) Names of any other devices installed on your computer Technical Support Help Hours LaCie Australia · Monday through Friday, 9:30AM ­ 5:30PM EST Contact Us At: · (61)2 9669 6900 phone · support. au@lacie. com LaCie Canada · Monday through Friday, 9:30AM ­ 5:30PM EST Contact Us At: · (416) 530 2545 phone · (416) 530 2546 fax · support. ca@lacie. com LaCie France · Monday through Friday, 9AM ­ 5PM Contact Us At: · 33 (0) 1 69 32 84 23 · support. fr@lacie. com LaCie Belgium · Monday through Friday, 9AM ­ 5PM Contact Us At: · 32 (0) 2 639 14 71 · support. be@lacie. com LaCie Denmark · Monday through Friday, 9AM ­ 5PM Contact Us At: · 45 70 27 65 43 · support. nordic@lacie. com LaCie Germany · Monday through Friday, 9AM ­ 5PM Contact Us At: · 49 (0) 211 30 121-111 · support. de@lacie. com 18 LaCie Italy · Monday through Friday, 9AM ­ 6PM Contact Us At: · 39 02 89 14 09 20 · support. it@lacie. com LaCie Netherlands · Monday through Friday, 9AM ­ 5PM Contact Us At: · 31 (0) 713 326 833 · support. nl@lacie. com LaCie Spain · Monday through Friday, 9AM ­ 2PM, and 4PM ­ 7PM Contact Us At: · 34 91 323 83 11 · supporte@lacie. com LaCie United Kingdom & Ireland · Monday through Friday, 9AM ­ 5PM Contact Us At: · 44 (0) 20 7872 0872 · support. uk@lacie. com LaCie Japan · Monday through Friday, 9AM ­ 5PM Contact Us At: · 81 3 5733 2205 · support. jp@lacie. com LaCie Nordic (Finland, Norway and Sweden) · Monday through Friday, 9AM ­ 5PM Contact Us At: · 46 (0) 8 411 60 02 · support. nordic@lacie. com LaCie Switzerland · Monday through Friday, 9AM ­ 5:30PM Contact Us At: · 41 (0) 61 386 80 45 · support. ch@lacie. com LaCie USA · Monday through Friday, 6AM ­ 6PM PST Contact Us At: · 503-844-4503 phone · 503-844-4505 fax · support@lacie. com 19 4. 1 Warranty LaCie warrants your PCI card against any defect in material and workmanship, under normal use, for the period designated on your warranty certificate. [. . . ] An operating system is the basis on which software (applications) runs. Peripheral- A generic term applied to printers, scanners, mice, keyboards, serial ports, graphics cards, diskette drives and other computer subsystems. This type of peripheral often relies on its own control software, known as a peripheral driver. Port, hardware- A connection component (USB or IEEE 1394, for example) which enables a microprocessor to communicate with a compatible peripheral. [. . . ]