User manual LACIE IAMAKEY

[. . . ] LACIE IAMAKEY: USER MANUAL CLICK HERE to access up-to-date online version of this document for the most recent content as well as for features such as expandable illustrations, easier navigation, and search capability. 1 LaCie User Manual INTRODUCTION Thank you for purchasing a LaCie Key. Featuring a generous storage capacity in a small package, you can easily carry your data to and from any computer. Additionally, LaCie Keys are shaped like standard keys, making them small enough for your pocket or your keychain. No matter where you go, your LaCie Key is always ready to exchange files. [. . . ] To do this, go to Windows Disk Management and right-click on the disk. You may now create partitions greater than 2TB. Make sure the storage device is connected to and mounted on the computer. From the list of storage devices in the middle of the Disk Management window, locate your LaCie device. By default, a partition is already created on the device with LaCie software utilities. Follow your operating system instructions to reset the existing partition. Follow the on-screen instructions when the New Simple Volume Wizard appears. 1. Make sure the storage device is connected to and mounted on the computer. Disk Utility will display the message Select a disk, volume, or image. All connected storage devices, partitions, or disk images will be displayed in this column. The top name is the name of the physical device's manufacturer, and includes the formatted capacity. See About File System Formats for more information on choosing a file format. and confirm your selection in the popup window. 39 LaCie User Manual GETTING HELP If you are having problems with your LaCie product, consult the table below for a list of available resources. Order Source Quick Install Guide Description Concise steps to follow for getting your product up and running Location 1 Printed and included in the product box, or download PDF from the product page 2 Support Pages Includes interactive troubleshooting www. lacie. com/support/, select your product, then click the topics for most "Troubleshooting" tab common problems Includes common See Troubleshooting Topics troubleshooting topics A free forum, moderated by LaCie, for customers to seek advice 3 User Manual LaCie Lounge Technical Support forum 4 www. lacielounge. com/index. php?option=com_kunena&Itemid=49&lang=en 5 Create an account on lacie. com, Customer Create an account here: register your Support www. lacie. com/us/mystuff/login. htm?logout&rtn=mystuff product, and fill out a support ticket Note: LaCie is dedicated to providing high quality products that enrich the lives of our customers. To help LaCie offer the best customer support, we encourage you to create an account and register your product at www. lacie. com/us/mystuff/login. htm?You can give us important feedback as well as receive updated information on your LaCie device. LaCie User Manual 40 TROUBLESHOOTING TOPICS Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available from www. lacie. com/support/. Select your product, then click the "Troubleshooting" tab. All Users Problem: My file transfers are too slow. Q: Are there other USB devices connected to the same port or hub? A: Disconnect any other USB devices and see if the performance improves. Q: Is the storage device connected to a USB 2. 0 port on your computer or hub? A: If your drive is connected to a legacy USB port or hub, this is normal. A Hi-Speed USB 2. 0 device can only operate at USB 2. 0 performance levels when it is connected directly to a USB 2. 0 port or hub. Otherwise, the USB 2. 0 device will operate at the slower legacy USB transfer rates. Consider buying a USB 2. 0 PCI Express Card (for desktop computers) or an ExpressCard 34 (for laptops) to allow your computer to achieve full USB 2. 0 transfer speeds. Visit www. lacie. com/accessories/ for information. Q: Is the device connected to a Hi-Speed USB 2. 0 port on your computer? A: Check to see that the Hi-Speed USB 2. 0 drivers for both your host bus adapter and device have been installed correctly. If in doubt, uninstall the drivers and reinstall them. Q: Is the USB 2. 0 key connected to a SuperSpeed USB 3. 0 port? A: While your LaCie USB 2. 0 key can be plugged into a USB 3. 0 interface, transfer rates will continue to run at USB 2. 0 speeds. The key cannot achieve SuperSpeed USB 3. 0 transfer rates since it is a USB 2. 0 device. Problem: File transfer error messages. Q: Did you get an "Error -50" message while copying to a FAT 32 volume? A: Certain characters cannot be included in the names of folders and files that are copied to a FAT 32 volume. These characters include but are not limited to: ?<>/\: Check your files and folders to ensure that these types of characters are not being used. [. . . ] Should the product not be returned within 21 calendar days of the replacement product's shipment date, you will be charged for the full value of a new comparable product. LaCie can only provide this optional warranty in countries where there is a local LaCie office. 1 CUSTOMER WARNING Please be sure to back up your data before returning your drive to LaCie for repair. LaCie cannot under any circumstances guarantee the integrity of data remaining on a returned drive. We make no provisions for data recovery and cannot be held liable for any data loss on drives or media returned to LaCie. [. . . ]