User manual ITS TELECOM VOCAL INSTALLATION V7.1

[. . . ] Vocal / Vocal Jr. Auto Attendant & Voice Mail System Installation and Programming Manual Version 7. 1 April 2005 Proprietary NOTICE This publication refers to the VOCAL and VOCAL jr. Voice Mail Systems, Release 7 Additional copies of this manual may be obtained from ITS Ltd. Reproduction of this manual or parts thereof without written permission from ITS is strictly prohibited. reserves the right to modify the hardware and software described herein without prior notice. [. . . ] The System Administrator must use code *710 or *711 to grant permission. The remote notification activation time can be programmed so the administrator can decide on the daylights hours for the external notification to be activated. When permission has been granted and the mailbox owner enables remote notification, the unit first dials the external access digits (programmed using code *340) and then dials the mailbox owner's remote telephone or pager number. NOTE Make sure that you enter the remote telephone or pager number before enabling remote notification. Notification is always done on the second line. Voice Mail and Auto Attendant System Installation and Programming Manual 4-14 DTMF Programming 4. 4. 3. 3 Setting Notification for Mailboxes NOTE Do not forget to enter programming mode by dialing *900 and the administrator's password before using the programming commands. Virtual mailboxes do not have extensions and may not be configured for internal notification. Table 4-6: Program Notification for Mailboxes Commands OPERATION Setting local notification for a range of mailboxes COMMAND *700 + First Mailbox + Last Mailbox + X + # where X = 0; notification is disabled X = 1; Message Light On 1 is selected X = 2; Message Light On 2 is selected X = 3; Sign Rings is selected X = 4; Rings is selected *700 + # *701 + Mailbox + X + # where X is defined as above *710 + First Mailbox + Last Mailbox + Y + # where Y = 0; remote notification is not permitted Y =1; remote notification is permitted *710 + # *711 + Mailbox + Y + # Y = 0; remote notification is not permitted Y = 1; remote notification is permitted *720 + XX where XX is a 2 digit number in minutes (1-99). Default = 30 minutes *730 + X where X = 0; stands for short time for rings (default) X = 1; stands for long time for rings *740 + XX where XX stands for number of days (00-99). *741 + X X = Time in seconds (0-9) Disable local notification for all mailboxes Setting local notification for one mailbox Permitting remote notification for a range of mailboxes Disable remote notification for all mailboxes Permitting remote notification for one mailbox Ring Notification Interval Ring Notification Duration Maximum number of days to store messages Time to wait after off-hook for notification dialing Voice Mail and Auto Attendant System Installation and Programming Manual 4-15 DTMF Programming OPERATION Number of Ring Notification retries COMMAND *750 + XX where XX refers to the number of ring notification attempts. *760 + X where X = 0; for 1st new message (Default) X = 1; for every new message. Activate the LED notification 4. 4. 4 Programming the Automated Attendant Script Menu The unit supports up to 21 script messages (00-20) for building the Automated Attendant menu. The unit also supports another six script messages in three languages (21-26 for the first language, 31-36 for the second and 41-46 for the third) for Busy menu, No Answer menu, Do Not Disturb menu and Post Recording menu. The following numbers are dedicated by default to specific script messages: Script message number 00 to the Day Mode Opening Menu Script message number 10 to the Night Mode Opening Menu Script message number 15 to the Break Time Opening Menu Script message number 20 to the Holiday Mode Opening Menu. The rest of the script messages (01-09, 11-14 and 16-19) may be used in all modes without limitations. Each script message has three parts: Script message number Recorded announcement Programming that indicates the action to be taken when a caller dials one digit (0-9) or dials nothing during an announcement. 4. 4. 5 Recording Script Messages Table 4-7 describes how to record script messages. Table 4-7: Recording Script Messages Commands OPERATION Recording a script message Playback a script message Deleting a script message COMMAND *100 + XX + Beep + Record + # *101 + XX *102 + XX Voice Mail and Auto Attendant System Installation and Programming Manual 4-16 DTMF Programming NOTE XX is script message 00-26, 31-36 and 41-46. 4. 4. 6 Programming Script Messages You can program each script message separately. The programming command format for script messages is: * + Command Code + XX + B + YY + # Where: Command Code defines the action that should be taken when B is pressed during playback of script message XX. B = the digit dialed by the caller during playback of script message XX or at the end of the message. YY = the destination, which can be an extension, mailbox or another script message. NOTE Do not define the Operator ID digit on script messages. The command codes used to build the Automated Attendant Script Menu are presented on the following pages. You can program one of the following actions for each script message: Play another script message Return to the opening menu Play another script message and change the language Transfer the call to an extension Transfer the call to the operator Transfer the call to a mailbox Disconnect the line Leave a message in a mailbox Retrieve messages from a mailbox Direct dial to an extension Transfer a call directly to a mailbox Dial a free DTMF string Place a call on hold Blind Transfer to the busy extension Play the directory listing Voice Mail and Auto Attendant System Installation and Programming Manual 4-17 DTMF Programming Technicians and System Administrators should program the script messages according to the application. 4. 4. 6. 1 End Of Message Timeout Sets the EOM timeout period for each script individually. Command: *105 + XX + Y + # Where: XX = Script number Y = Timeout in seconds Example: *105 05 6 # The unit sets the EOM timeout to 6 seconds for script message 05. 4. 4. 6. 2 Play Another Script Message Builds submenus by transferring the caller from one script message to another. Command: Example: *110 + XX + B + YY + # *110 00 3 02 # The unit plays script message 02 when "3" is dialed during playback of script message 00. NOTE Make sure to record script message 02. 4. 4. 6. 3 Select Opening Script Selects the opening script message. Command: *112 + XX + YY + Z + # XX = Default script number 00, 10, 15 or 20 YY = Replacement script number 00-20 Z = Line number 1-4 4. 4. 6. 4 Transfer to the Main Company Greeting Transfers the caller to the Main company greeting's menu. Used mainly by Busy and No-Answer script messages (21-24 for the first language, 31-34 for the second language and 41-44 for the third language), where the caller is given the option to return to the main menu. Command: Example: *115 + XX + B # *115 21 5 # The unit plays the opening menu when "5" is dialed during playback of script message 21. Voice Mail and Auto Attendant System Installation and Programming Manual 4-18 DTMF Programming 4. 4. 6. 5 Transfer to a Script Message and Change the Language Changes the system language and plays another script message. The unit supports up to three system languages simultaneously (factory loaded). [. . . ] of days to store a message in the system Local notification for a range of mailboxes: Local notification for one mailbox: Permitting remote notification for a range of mailboxes: Permitting remote notification for one mailbox: External notification active time Ring notification interval Ring notification duration Activate the LED notification Setting Notification For Mailboxes *700 _____ _____ ___ # *701 _____ ___ # *710 _____ _____ ___ # *711 _____ ___ # *490 ___ ___ ___ ___ Notification Parameters *720 _____ *730 _____ *760 _____ System Time and Date See Section 4. 3. 2 for information on setting the system time and date using codes *420 and *430. Voice Mail and Auto Attendant System Installation and Programming Manual 11-2 Programming Forms Setting the Holiday Schedule See Section 6. 5. 2. 1 for information on setting the holidays using code *470 Day _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ Month _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ Start _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ End _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ Name of holiday _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ Setting the Working Time See Section 4. 3. 3 for information on setting the following schedule using codes *450 and *460. Working Hours Day 1 (Monday) 2 (Tuesday) 3 (Wednesday) 4 (Thursday) 5 (Friday) 6 (Saturday) 7 (Sunday) Operational Mode: (3)/Break(4) Start _____ _____ _____ _____ _____ _____ _____ *400 ___ End _____ _____ _____ _____ _____ _____ _____ Break Time Start _____ _____ _____ _____ _____ _____ _____ End _____ _____ _____ _____ _____ _____ _____ Setting the Operational Mode Select: Day (0)/Night (1)/Holiday (2)/Auto Voice Mail and Auto Attendant System Installation and Programming Manual 11-3 Programming Forms This form contains the programming schedule for up to four script messages. The following numbers are dedicated to specific script messages by default: Script message number 00 to the Day Mode Opening Menu Script message number 10 to the Night Mode Opening Menu Script message number 15 to the Break Time Opening Menu Script message number 20 to the Holiday Mode Opening Menu The rest of the script messages (01-09, 11-14 and 16-19) may be used in all modes without limitations. __________ 0 ________________________ 1 ________________________ 2 ________________________ 3 ________________________ 4 ________________________ 5 ________________________ 6 ________________________ 7 ________________________ 8 ________________________ 9 ________________________ EOM ____________________ Script No. [. . . ]