User manual ITS TELECOM VME-4000 INSTALLATION V7.1

[. . . ] VME - 4000 Auto Attendant & Voice Mail System Installation and Programming Manual Version 7. 1 April 2005 Proprietary NOTICE This publication refers to the VME - 4000 Voice Mail System, Release 7 Additional copies of this manual may be obtained from Aleen Technologies Reproduction of this manual or parts thereof without written permission from Aleen Technologies is strictly prohibited. Aleen Technologies reserves the right to modify the hardware and software described herein without prior notice. However, changes made to the hardware or software described do not necessarily render this publication invalid. WARRANTY In the event that the product proves to be defective in workmanship or materials within a period of one year from date of shipment, Aleen Technologies shall repair or replace the same at its discretion. Under no circumstances shall Aleen Technologies be liable for consequential or special damages, loss of revenue or user/dealer expenses arising out of or in connection with the use or performance of the product, whether base on contract, tort or any other legal agreement. [. . . ] Default = 30 minutes *730 + X where X = 0; stands for short time for rings (default) X = 1; stands for long time for rings *740 + XX where XX stands for number of days (00-99). *741 + X X = Time in seconds (0-9) Disable local notification for all mailboxes Setting local notification for one mailbox Permitting remote notification for a range of mailboxes Disable remote notification for all mailboxes Permitting remote notification for one mailbox Ring Notification Interval Ring Notification Duration Maximum number of days to store messages Time to wait after off-hook for notification dialing Voice Mail and Auto Attendant System Installation and Programming Manual 4-15 DTMF Programming OPERATION Number of Ring Notification retries COMMAND *750 + XX where XX refers to the number of ring notification attempts. *760 + X where X = 0; for 1st new message (Default) X = 1; for every new message. Activate the LED notification 4. 4. 4 Programming the Automated Attendant Script Menu The unit supports up to 21 script messages (00-20) for building the Automated Attendant menu. The unit also supports another six script messages in three languages (21-26 for the first language, 31-36 for the second and 41-46 for the third) for Busy menu, No Answer menu, Do Not Disturb menu and Post Recording menu. The following numbers are dedicated by default to specific script messages: Script message number 00 to the Day Mode Opening Menu Script message number 10 to the Night Mode Opening Menu Script message number 15 to the Break Time Opening Menu Script message number 20 to the Holiday Mode Opening Menu. The rest of the script messages (01-09, 11-14 and 16-19) may be used in all modes without limitations. Each script message has three parts: Script message number Recorded announcement Programming that indicates the action to be taken when a caller dials one digit (0-9) or dials nothing during an announcement. 4. 4. 5 Recording Script Messages Table 4-7 describes how to record script messages. Table 4-7: Recording Script Messages Commands OPERATION Recording a script message Playback a script message Deleting a script message COMMAND *100 + XX + Beep + Record + # *101 + XX *102 + XX Voice Mail and Auto Attendant System Installation and Programming Manual 4-16 DTMF Programming NOTE XX is script message 00-26, 31-36 and 41-46. 4. 4. 6 Programming Script Messages You can program each script message separately. The programming command format for script messages is: * + Command Code + XX + B + YY + # Where: Command Code defines the action that should be taken when B is pressed during playback of script message XX. B = the digit dialed by the caller during playback of script message XX or at the end of the message. YY = the destination, which can be an extension, mailbox or another script message. NOTE Do not define the Operator ID digit on script messages. The command codes used to build the Automated Attendant Script Menu are presented on the following pages. You can program one of the following actions for each script message: Play another script message Return to the opening menu Play another script message and change the language Transfer the call to an extension Transfer the call to the operator Transfer the call to a mailbox Disconnect the line Leave a message in a mailbox Retrieve messages from a mailbox Direct dial to an extension Transfer a call directly to a mailbox Dial a free DTMF string Place a call on hold Blind Transfer to the busy extension Play the directory listing Voice Mail and Auto Attendant System Installation and Programming Manual 4-17 DTMF Programming Technicians and System Administrators should program the script messages according to the application. 4. 4. 6. 1 End Of Message Timeout Sets the EOM timeout period for each script individually. Command: *105 + XX + Y + # Where: XX = Script number Y = Timeout in seconds Example: *105 05 6 # The unit sets the EOM timeout to 6 seconds for script message 05. 4. 4. 6. 2 Play Another Script Message Builds submenus by transferring the caller from one script message to another. Command: Example: *110 + XX + B + YY + # *110 00 3 02 # The unit plays script message 02 when "3" is dialed during playback of script message 00. NOTE Make sure to record script message 02. 4. 4. 6. 3 Select Opening Script Selects the opening script message. Command: *112 + XX + YY + Z + # XX = Default script number 00, 10, 15 or 20 YY = Replacement script number 00-20 Z = Line number 1-4 4. 4. 6. 4 Transfer to the Main Company Greeting Transfers the caller to the Main company greeting's menu. Used mainly by Busy and No-Answer script messages (21-24 for the first language, 31-34 for the second language and 41-44 for the third language), where the caller is given the option to return to the main menu. Command: Example: *115 + XX + B # *115 21 5 # The unit plays the opening menu when "5" is dialed during playback of script message 21. Voice Mail and Auto Attendant System Installation and Programming Manual 4-18 DTMF Programming 4. 4. 6. 5 Transfer to a Script Message and Change the Language Changes the system language and plays another script message. The unit supports up to three system languages simultaneously (factory loaded). Command: *117 + XX + B + YY + Z + # XX = The current script message B = The digit dialed by the caller during playback of script message XX YY = The destination script message Z = The system language digit (1, 2 or 3) Example: *117 00 7 01 3 # The unit changes to the third language and plays script message 01 when "7" is dialed during playback of script message 00. NOTE Make sure that script message 01 has been recorded in the appropriate language. 4. 4. 6. 6 Select the Default Language The unit can support up to three languages. The default language is the language the unit automatically uses if no other language has been selected. To change the default language, dial *900 and the administrator password to enter the programming mode, then dial: Command: *118 + Z + # Z = 1 is the first language (default) Z = 2 is the second language Z = 3 is the third language NOTE The available languages are listed on the bottom panel of the unit. 4. 4. 6. 7 Transfer the Call to an Extension Transfers the caller to an extension or department (hunt group). The designated extension number may contain up to 4 digits and does not have to be in the range of legal extensions. Command: Example 1: *120 + XX + B + extension number + # *120 05 3 123 # The unit transfers the call to extension 123 when "3" is dialed during playback of script message 05. [. . . ] The following numbers are dedicated to specific script messages by default: Script message number 00 to the Day Mode Opening Menu Script message number 10 to the Night Mode Opening Menu Script message number 15 to the Break Time Opening Menu Script message number 20 to the Holiday Mode Opening Menu The rest of the script messages (01-09, 11-14 and 16-19) may be used in all modes without limitations. __________ 0 ________________________ 1 ________________________ 2 ________________________ 3 ________________________ 4 ________________________ 5 ________________________ 6 ________________________ 7 ________________________ 8 ________________________ 9 ________________________ EOM ____________________ Script No. __________ 0 ________________________ 1 ________________________ 2 ________________________ 3 ________________________ 4 ________________________ 5 ________________________ 6 ________________________ 7 ________________________ 8 ________________________ 9 ________________________ EOM ____________________ Programming the In-Band DTMF Protocol Event 0 1 2 3 4 5 6 7 8 9 In-Band DTMF Code Task/Action Destination Voice Mail and Auto Attendant System Installation and Programming Manual 11-4 Programming Forms Command Codes Used to Program the In-Band DTMF Protocol OPERATION Define an In-Band DTMF code for an event Select a task for an In-Band DTMF code Select a destination for a specific in band DTMF event COMMAND *200 __ __________ # *201 __ __ *202 __ ____# Define the time to wait for the first DTMF character in the *210 _______ In-Band DTMF code Define the time to wait between receipt of each DTMF character in the In-Band DTMF code Define Transfer Supervision Type Define the DTMF code for the Answer, Busy and Do Not Disturb conditions *211 ______ *220 __ *221 __ ____ # Voice Mail and Auto Attendant System Installation and Programming Manual 11-5 System Messages Chapter 12: System Messages 12. 1. General This chapter lists the Voice Mail system messages and their numbers. [. . . ]