User manual HP VECTRA VL 6/XXX 7

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Manual abstract: user guide HP VECTRA VL 6/XXX 7

Detailed instructions for use are in the User's Guide.

[. . . ] DiagTools User's Guide HP Vectra PCs HP Kayak PC Workstations Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. This document contains proprietary information that is protected by copyright. [. . . ] Once the Support Ticket has been successfully created, you will be given the file name and location of the Support Ticket file. To view the Support Ticket, open the file using a text editor such as Microsoft Windows Notepad. 34 English 5 The Support Ticket Adding Comments to the Support Ticket Adding Comments to the Support Ticket You can add extra information or your own comments to the Support Ticket. This can help your support agent solve the problem more quickly and effectively. To add your comments to the Support Ticket, follow these steps: 1 Run a text editor. We recommend you use text editor such as Microsoft Windows Notepad to preserve the Support Ticket's layout. (The file name and location of the Support Ticket is given directly after it is created. ) 3 Go to the section entitled Your Comments at the end of the file. For example, under the heading Operating System, enter the name of your operating system, such as "Windows NT 4. 0". 5 Save the file and exit the text editor. English 35 5 The Support Ticket Adding Comments to the Support Ticket 36 English 6 HP Customer Care Service and Support 6 HP Customer Care Service and Support Your HP Authorized Reseller Your HP Authorized Reseller HP Authorized Resellers have been trained on HP Vectra and Kayak equipment and are familiar with its configuration and environment. Authorized Resellers can also answer questions regarding non-HP hardware, software and systems as well as answer queries about usage not intended for, or not commonly used with the HP Vectra and HP Kayak. Authorized HP Resellers can also offer consulting services tailored to your specific needs regarding product development or custom installations, as will third party support services, or the HP Customer Support organization in your country. Hewlett-Packard Information Services Hewlett Packard Electronic Information Services are available 24 hours per day, 7 days per week, ensuring that the most up-to-date information is always available. HP World Wide Web Site The HP World Wide Web site gives you access to information about HP, its products, including product data sheets, service and support information, electronic newsletters and technical tips. You can also download the latest versions of drivers, BIOS and software utilities. The Access Guide Directory guides you through the information and services available. HP Home Page HP Vectra Support HP Kayak Support http://www. hp. com http://www. hp. com/go/vectrasupport http://www. hp. com/go/kayaksupport 38 English 6 HP Customer Care Service and Support Hewlett-Packard Telephone Support Hewlett-Packard Telephone Support HP North American Customer Support Center Assistance from the HP North American Customer Support Center is available Monday to Friday, 7:00 am to 6:00 pm Mountain time. The number is: +1 (970) 635-1000 HP European Customer Assistance from the HP European Customer Support Center is available Monday to Friday, 8:30 am to 6:00 pm Central European time. 1 Support Center Country United Kingdom Ireland Netherlands Belgium Language English English Dutch Dutch French Switzerland French German Germany France Austria Norway Denmark Sweden Italy Spain Portugal German French German Norwegian Danish Swedish Italian Spanish Portuguese Local Number 0171 512 5202 01 662 5525 020 606 8751 02 626 8806 02 626 8807 084 880 1111 084 880 1111 0180 525 8143 01 43 62 34 34 0660 6386 22 11 6299 3929 4099 08 619 2170 02 26410350 902 321 123 01 441 7199 1. For non-listed European countries, support is available in English by calling +44 171 512 5202. English 39 6 HP Customer Care Service and Support Lifeline Telephone Support Please have the following information ready when you call so that your enquiry can be dealt with quickly: · · · Your HP PC Workstation model number and serial number. A description of the software installed and the accessories used. Lifeline Telephone Support Lifeline is a fee-based telephone support program for PC Workstations available after the one-year telephone support provided as part of the hardware warranty has expired. Your call can either be charged to your phone bill at a per-minute rate or to your credit card (Visa, Mastercard or American Express) at a flat fee. The charge begins AFTER you have been put in contact with a support technician. If your problem is found to be covered by the HP Hardware Warranty, no charge will be applied. In the US please call the appropriate number listed below. Number 1 (900) 555-1500 1 (800) 999-1148 Method of Payment Charged to phone bill Charged to credit card Charge Type per-minute rate Flat fee In Europe, please call the telephone support center (+44 171 512 5202). Free access to HP information services is not affected by this service. You are encouraged to access HP Information Services throughout the life of your PC Workstation, whether in or out of warranty. 40 English Appendix A The Error Codes This appendix lists all error codes produced by the Hardware Diagnostics advanced tests. A description of the error and a recommended action are provided for each error code. Appendix A The Error Codes Error Code Overview Error Code Overview The error codes are categorized by component in ascending order: 0001h ­ 00CCh: 0100h ­ 01A4h: 0201h ­ 02FFh: 0301h ­ 03FFh: 0400h ­ 04FFh: 0500h ­ 0590h: 0601h ­ 0617h: 0701h ­ 0708h: 0801h ­ 0806h: 0810h: 0811h ­ 0816h: 0830h: 0900h ­ 090Fh: 0A00h ­ 0A12h: 0C00h ­ 0C07h: 0E00h ­ 0E5Fh: 0F02h ­ 0F05h: 1000h ­ 100Dh: 1301h ­ 1316h: 1500h ­ 1503h: 9600h ­ 960Fh: 9610h ­ 9630h: System Error Codes Memory Error Codes Hard Disk Error Codes Floppy Disk Error Codes Keyboard Error Codes SCSI Error Codes Serial Port Error Codes Parallel Port Error Codes SB (Sound Blaster) Compatible Error Codes Speaker Error Code WSS (Windows Sound System) Compatible Error Codes Joystick Port Test Error Code Video Error Codes CD-ROM Error Codes IDE Tape Error Codes SMBus (System Management Bus) Test Error Codes ATAPI Removable Devices Error Codes Multiple Processor Error Codes USB Error Codes Modem Test Error Codes IDE Disk Error Codes Plugged-in Tests Error Codes The full list of error codes and the parts to check are provided in the pages that follow. 42 English Appendix A The Error Codes 0001h ­ 00CCh: System Error Codes 0001h ­ 00CCh: System Error Codes Code 0001h Explanation Cannot load the MSW (Machine Status Word). [. . . ] If error persists, replace processor. 1015h The pattern read back from the cache is not the same as the pattern written. 1016h Tag Write with Data Read command failed. 1017h Tag Read with Data Read command failed. 1030h L2 Cache Pattern error. 78 English Appendix A The Error Codes 1500h ­ 1503h: Modem Error Codes Code 1031h Explanation L2 Cache Parity error. Details/Parts to Check Cache memory error. Run memory tests to confirm correct function of main memory and any external L2 cache memory. Make sure the external program is in the DiagTools directory. 1081h 1082h 1083h 8000h No active external cache memory. Fails in executing an external program. 1500h ­ 1503h: Modem Error Codes Code 1500h 1501h 1502h 1503h No modem. Explanation Details/Parts to check Modem not found. [. . . ]

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