User manual F-SECURE MOBILE SECURITY FOR BUSINESS ADMINISTRATOR GUIDE

[. . . ] F-Secure Mobile Security for Business Corporation administrator's guide F-Secure Mobile Security for Business | TOC | 3 Contents Chapter 1: Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Administrator access levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Chapter 2: Using the management portal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Logging in to the management portal for the first time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Corporate administrator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 View contracts and end-users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Add users to a corporation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Editing end-user information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Anti-theft management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Download the client application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Creating reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Creating an administrator account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Chapter 3: Frequently asked questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Removing a user account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Transferring the license to a new device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Viewing the overall status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Viewing reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 4 | F-Secure Mobile Security for Business | TOC Chapter 1 Introduction Topics: · Overview The product consists of a client software that is installed on the user's mobile device and of the management portal that you can use to manage service subscribers and product updates. 6 | F-Secure Mobile Security for Business | Introduction Overview The key features of the product. With the management portal, you can: · · · · download the latest version of the client application, manage product licenses and subscriptions, view and edit end-user information, and create and manage corporation and administrator accounts. Administrator access levels You may have access to different level of information when using the portal, depending on your administrator level. As an administrator, you can see all of the information that is under the level where you have the access to. · Division administrators can create new regions and browse to see regional, corporate-level, and contract information. [. . . ] Corporation administrators have access to contract and user information under their corporation account. · · Chapter 2 Using the management portal Topics: · · Logging in to the management portal for the first time Region administrator Use the portal when you want to: · · · · create or modify new corporation accounts for corporations you want to manage, create or modify license contracts, add, edit or remove service subsriber information, and add corporation administrator accounts. 8 | F-Secure Mobile Security for Business | Using the management portal Logging in to the management portal for the first time You can use your web browser to log in to the management portal . To log in to the management portal for the first time, follow these instructions. Open https://msp. f-secure. com with your web browser. The login screen opens. Enter your old password and create a new one that you will use to log in to the management portal. The password must contain at least 10 characters and it should contain upper and lower case letters, numbers and special characters. The main view of the management portal opens after you have successfully entered your new password. F-Secure Mobile Security for Business | Using the management portal | 9 Region administrator As a region administrator, you can add, modify and view corporation accounts and license contracts and edit end-user information via the portal. The main view displays the summary of administered devices and accounts. Click View in the Summary section to view lists of managed mobile devices and their update status. As a region administrator, you can follow links on the left pane to: · · · · · · · · search for subscribers, corporations and contracts you want to view or modify, manage corporation accounts, track administrative actions with the management log, view the log of imported end-users, add and modify administration accounts, generate monthly reports of active subscribers, manage your personal account settings, or log out from the portal. Managing a corporation account As a region administrator, you can create and manage corporation accounts with the management portal. As a region-level administrator, you can: · · · create new corporation accounts in the portal, create multi-licenses for corporation customers, and add administrator accounts to enable corporation IT administrators to monitor and manage their licenses. Create a new corporate account Use the management portal to create a new corporation account for corporations that you want to manage. The management portal displays the list of corporate accounts in your domain. Enter the name of the corporate customer to the Corporation name field. The business code should be a unique code for each corporate customer. If the Active setting is set to No, the corporation account is disabled and cannot be used. The new corporation is added to your domain. Adding a new license for the corporation Add a new license contract for the corporation to be able to create new licenses for end-users in the corporation. Follow these instructions to add a new license for the corporation customer. The management portal displays the list of corporate accounts in your domain. 10 | F-Secure Mobile Security for Business | Using the management portal 2. Click the name of the corporation for which you want to add the new license. Click Contracts to see the list of all current licenses linked to the corporation account. You can click More information to see an example of each license you can add. You must add the new contract information before the new license is added for the corporation account. Adding and modifying contract infomation You need to add the new contract information when you want to add a new license for the corporation account. If you want to modify an existing contract information, select the contract from the corporation contracts list and click Modify. [. . . ] Click Message log in the menu to view the log of all messages that the portal has sent to the client application. Editing end-user information You can edit information for an end-user with a subscription to a contract in a corporation account that you can manage. F-Secure Mobile Security for Business | Using the management portal | 15 Follow these instructions to edit the end-user information. To find the end-user information you want to modify, you can use the Seach user search to find the end-user account that you want to modify. Click the name of the end-user in the search results to view detailed account information. The Imei changes field is updated every time the user changes the device. [. . . ]