User manual ENCORE SM56 QUICK START GUIDE

[. . . ] Motorola SM56 Software Modems Quick Start User's Guide Contents 1 2 3 4 5 6 7 8 9 10 11 Introduction Preparing The Computer For Installation Installing The Modem Hardware Installing The Modem on Windows 9x, Millennium, Windows 2000 and Windows XP. Installing The Modem on Windows NT 4. 0 Verifying Correct Installation Troubleshooting Un-installing and Upgrading Changing The Operating System Improving Direct X Speakerphone Performance and Quality Contact Information Appendix A SM56 Main Features Motorola License Agreement 1 Introduction Motorola's SM56 modems are available for use on PCI, Mini PCI, and AC-Link (including CNR) PC's. The SM56 modem is a feature-rich, V. 90/V. 92 modem at an attractive price. It supports all fax and data fall back modes, and different driver installs include telephone answering machine (TAM) operation and full speakerphone functionality. [. . . ] The modem automatically detects the over-current and goes back on-hook before hardware damage occurs. Check the phone outlet and make sure that it is a real analog phone line. Make sure your speakers are connected to the speaker output jack on your sound system. no speaker and microphone jacks on the modem board), and the quality is poor refer to section 10, "Improving Direct X Speakerphone Performance and Quality" for some hints and tips. · You cannot enter tone selections successfully when calling tone-driven applications When dialing a remote system that requires you to enter selections using the telephone keys, such as a voice-mail depot or bank-account information provider, you can lengthen the duration of the tones your modem sends, so that the remote system can detect them better. To adjust DTMF tone length, use the AT+VTDn command, where n specifies the tone duration. Check the SM56 online Help (via the SM56 Helper application on the Windows Desktop Tray) for a list of supported AT Commands. · The modem does not respond to AT commands 1. Ensure that your communications software is configured to use the same COM port as the modem's COM port. Reset modem parameters to default options by entering AT&F; then re-enter custom options. · The modem responds to commands, but they do not appear on the screen 1. Turn it on by issuing ATE1 and hit <Enter>. · You've installed a new peripheral device; now the modem does not work 1. Follow the appropriate sequence. · The modem connects; then meaningless characters appear This is usually caused by Error correction turned off. Click on the COM port that the Motorola SM56. . . Modem is installed on Click on Properties. Check the Use Error Control-Required to Connect box. · The modem cannot connect; the Error Control option is selected The modem may be connecting at a rate higher than appropriate for the line conditions. (For a list of AT commands, refer to the on-line User's Guide. ) 2. You can add AT commands to do this; refer to the next section. · How Do I Add AT Commands Before the Modem Dials My ISP? 1. You do not need to enter the AT prefix, but it will not hurt if you do. 8 Un-installing and Upgrading Modem Un-Install Procedure on Windows 98 and Millennium 1. Shut down the computer and remove the modem board from the computer. Modem Un-Install Procedure on Windows 2000 and Windows XP 1. Right Click on the Motorola SM56 Modem device and select uninstall from the popup menu. Shut down the computer and remove the modem board from the computer. Modem Upgrade Procedure on Windows 98 and Millennium 1. Run the upgrade utility -- sm56set. exe, and follow the prompts Modem Upgrade Procedure on Windows 2000 and Windows XP 1. Right Click on the Motorola SM56 Modem device and select Properties from the popup menu. Follow the prompts and point to the location where you have stored the latest driver. To upgrade to a new version of the modem, you must first uninstall the previous version (Run uninstall from Add/Remove Programs in the Control Panel), then perform a new Windows NT 4. 0 installation as described earlier. Modem Rollback Procedure (Windows XP only) 1. [. . . ] USING THIS PRODUCT CONSTITUTES ACCEPTANCE OF THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT. The enclosed computer program(s) ("Software") is licensed, not sold, to you by Motorola, Inc. ("Motorola") for use only under the terms of this License, and Motorola reserves any rights not expressly granted to you. You own the disk(s) on which the Software is recorded or fixed, but Motorola and its licensors retain ownership of the Software itself and its accompanying written materials, which are protected by the copyright laws of your country and international treaty provisions. [. . . ]