User manual ELEPHANT CALL MANAGEMENT SYSTEM BROCHURE

[. . . ] [. . . ] Excel and HTML RECOMMENDED HARDWARE REQUIREMENTS The ELEPHANT CALL MANAGEMENT SYSTEM can be installed on any industry standard PC with the following recommended hardware specifications: · Intel Pentium 4 or Higher · MS - Windows 2000 with 512 MB of RAM · MS - Windows XP Professional with 512 MB of RAM · MS - Windows Vista Business with 1 GB of RAM · MS - Windows 7 Professional with 2 GB of RAM · MS - Windows Server Compatibility · 200 MB available Hard Disk Space · CD/DVD ROM Drive · Mouse / Keyboard · Standard VGA Monitor (minimum resolution 800x600) · Network Interface for IP connection · 1 available serial port (RS232C or V24] for serial connection · Internet Connectivity for Remote Support The telephone system must be configured to output call data either via IP or serial (V24/RS232) connection. This output is often referred to as CDR (Call Data Recording) or SMDR (Station Management Detail Recording). All information is dependent upon the output of your telephone system. DETECT FRAUD Fraudsters can hack into a telephone system and generate expensive calls to anywhere in the world including Inmarsat and Premium numbers. The ELEPHANT CALL MANAGEMENT SYSTEM enables you to take the appropriate action by: · Determining telephone numbers that identify unauthorised calls · Highlighting fraudulent through dial and trunk to trunk calls · Automatically generate email alerts when suspicious activity is encountered · Identifying illicit calls to and from competitors · Tracing malicious and nuisance calls · Specifying acceptable call times and durations Cost Centre Report ABSOLUTE ACCURACY FOR SERVICED OFFICES/BUSINESS CENTRES With over 300 serviced offices and business centre installations, the ELEPHANT CALL MANAGEMENT SYSTEM is the industry defacto standard, that allows you to: · print telephone bills from a single command · apply different tariffs, discount plans and/or charge factors for each client · easy to set up and maintain client information · produce professional telephone bills in summary or detail format · include account coded and trunk to trunk calls on one bill · unallocated resource check for maximum revenue generation · integrate with popular business centre accounting systems · produce service reports for potential new clients COMPLETE CONTROL FOR HOTELS, HOSPITALS & CONFERENCE CENTRES With a simplified front end, designed to accommodate a number of system operators, with minimal training and the costing algorithm within the ELEPHANT CALL MANAGEMENT SYSTEM to provide you with complete control you can: · produce customised telephone bill for individual extensions on demand · produced accurate bills using the simple check-in/check-out facility · apply simple charge factors to outgoing calls · apply credit control to selected extensions or departments · set up customised formats for telephone bills MEASURING PERFORMANCE FOR MARKETING & TELESALES COMPANIES The ELEPHANT CALL MANAGEMENT SYSTEM uses uses STD codes and DDI numbers to monitor incoming call traffic and analyses marketing campaigns, as well as: · a dynamic display showing live call data · measuring answer time analysis against targets you set · incoming and outgoing telesales analysis against benchmarks customised to your business · to show distribution of DDI calls and measuring the effectiveness of your staff · assigning individual DDI codes to measure the effectiveness of your marketing campaigns · measuring the effectiveness of promotion lines by STD code · reporting of caller ID (CLID) on lost calls, highlighting potential lost business · providing accurate information to your staff to help them achieve realistic targets If you use automated attendant technology, you can also measure the time taken for your callers to speak to an operator. MONITORING THE LONE WORKER OR SECURITY STAFF The ELEPHANT CALL MANAGEMENT SYSTEM monitors calls to and from remote/lone workers with audible warnings after a defined period of inactivity including: · sending email alerts to multiple destinations after a user defined inactivity interval · using active display to show the status of each lone worker [. . . ] [. . . ]