User manual EHELP ROBOINFO

[. . . ] This product includes PHP, freely available from http://www. php. net/ Information in this document is subject to change without notice. The software described in this document is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of those agreements. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the purchaser's personal use without the written permission of eHelp Corporation. [. . . ] The Configuration Manager provides an intuitive interface for configuring, managing, and maintaining the engine. Using the Configuration Manager, you can remove projects, alter settings, schedule scans, review errors, and more. The Configuration Manager contains several panels, each managing a different set of functionality relating to an engine. Use the Configuration Manager to organize and maintain your engine RoboInfo Deployment Manual On the left side of the Configuration Manager are icons representing panels. Each of the following panels manages a different set of functionality: n n n Projects Panel Database Panel Troubleshoot Panel The following menus are available on the menu bar: n n File menu View menu The following options are available on the toolbar: to display the Configuration Wizard. This dialog enables you to create a new engine or open an existing one. This command also refreshes the engine, causing it to re-read any cached settings. to refresh the engine, causing it to re-read any cached Refresh: Click settings or information. This is not needed after a Save, but is useful when you update a project on the engine. Help: Click to display online Help. Starting the Configuration Manager The Configuration Manager is automatically installed when you install RoboEngine. To start the Configuration Manager: 4 On the computer where you installed RoboEngine, double-click the Configuration Manager icon OR on the desktop. 4 32 On the computer where you installed RoboEngine, from the Windows Start menu, select Programs - RoboEngine - Configuration Manager. Chapter 4 Managing Engines Projects panel The Projects panel enables you to set project order, merge projects, establish natural language search settings, and schedule regular scans of your documents. The Project Order list is particularly important because it establishes the following: n The list of projects, which determines where the engine looks to find topics to display The order of projects, which indicates the topic that is displayed when a default topic is defined in more than one project The order of the table of contents, if several projects are merged n n Determine project order, merge projects, scan content, and establish network authentication for your external documents 33 RoboInfo Deployment Manual To display the Projects panel: 1 Open the Configuration Manger. (On the computer where you installed RoboEngine, double-click the Configuration Manager icon desktop. on the 3 Click on the Projects icon click Projects. on the left side, or from the View menu, Database Panel The Database Panel enables you to specify the type of database you are using and conduct several maintenance tasks. Use the Database panel to identify and manage your database 34 Chapter 4 Managing Engines To display the Database panel: 1 Open the Configuration Manger. (On the computer where you installed RoboEngine, double-click the Configuration Manager icon desktop. on the 3 Click on the Database icon menu, click Database. on the left side, or from the View Troubleshoot panel Errors can occur for a number of reasons, such as an engine not containing any projects or no default project defined. RoboEngine stores error messages in one of two locations: n All errors related to the engine and projects (missing files, windows, agents, projects, etc. ) are stored in the database and displayed in the Troubleshoot panel. All errors related to installation or configuration problems of RoboEngine are stored in the Windows NT Event Log. n 35 RoboInfo Deployment Manual The Troubleshoot panel displays all engine errors and allows you to review and delete the errors. Use the Troubleshoot panel to view and manage engine errors To display the Troubleshoot panel: 1 Open the Configuration Manger. (On the computer where you installed RoboEngine, double-click the Configuration Manager icon desktop. on the 3 Click on the Troubleshoot icon menu, click Troubleshoot. on the left side, or from the View 36 Chapter 4 Managing Engines Working with engines Use the Configuration Manager to manage your engines. The Configuration Manager makes it easy to create, open, maintain, and delete engines. Creating an engine An engine displays the content that your users view. If you need to purchase additional licenses, please contact eHelp Corporation Sales at www. ehelp. com/contact/contactsales. asp. For example, if you have several authors working on an engine, they may each work on a separate project. [. . . ] Refer to http://support. microsoft. com/support/kb/articles/Q232/0/53. asp for the complete listing of files installed. A run time group consisting of the IUSR and IWAM system accounts needs permissions to WINNT in order for database functionality to work properly. Database operations done by our software go through IIS and are authenticated using those accounts. In order to install properly, the Installer needs read permissions for C:\WINNT\System32\inetsrv\inetinfo. exe, if the file exists. [. . . ]