User manual DOT HILL SOFTWARE MAINTENANCE DATASHEET

[. . . ] S O F T WA R E MAINTENANCE · · · · · · · · · D ATA S H E E T Complete, worldwide customer support for software. Dot Hill's Standard Warranty and Extended Warranties Dot Hill software products are provided with a 90 day warranty from date of shipment on enclosures or electronic delivery of license keys. [. . . ] You can contact a trained support specialists any time you need help with technical or administrative issues. Phone: Contact our 7x24 help desk by phone Within the US 1-877-DOT-7924 International 1-760-931-5500 (select #2) Email: Contact our 7x24 help desk by email at mailto:support@dothill. com Web based CRM SANSolve ­ access from the support section of the Dot Hill website at http://www. dothill. com/support/index. htm# Access to the SANsolve CRM The 24hr web service allows users to submit technical support requests, and check status and access information in the knowledge base. Access to Dot Hill Customer Resource Center The 24hr web service allows users to search for technical solution to known problems. The knowledge base has a wide variety of information including general announcements, firmware/software releases, white papers, technical bulletins and product documentation. [. . . ] Release information is available on the Dot Hill Customer Resource Center web site http://crc. dothill. com/ under R/Evolution Products / Software Downloads. Maintenance spec [. . . ]