User manual DIRECTV HD RECEIVER

[. . . ] USER GUIDE DIRECTV® HD RECEIVER DIRECTV® STANDARD RECEIVER NON-DVR RECEIVERS Your receiver is ENERGY STAR qualified, giving you the benefit of saving energy and helping our environment (This may not apply to older models). When used in conjunction with a DIRECTV Subscription, this receiver meets ENERGY STAR criteria without requiring the consumer to take any additional steps. Welcome to the DIRECTV Family! Welcome!Now that you're plugged in, it's time to start enjoying access to over 265 channels of TV programming, including Sirius XM and Sonic Tap satellite music channels, plus an extensive Pay Per View selection. We'll take you step by step through everything from pushing the POWER button to searching and finding your favorite programs. [. . . ] When you program the remote for the audio equipment, on-screen instructions will direct you on how to do this. Chapter 4 Factory Defaults To reset the remote control and clear all but DIRECTV Mode, follow these steps: 1. Press and hold MUTE and SELECT until the light above the slide switch on the remote flashes twice (about 5 seconds). 2. The light on the remote will flash four times, indicating you have cleared AV1, AV2 and TV modes. Chapter 5 Chapter 3 - Connections for TV and Auxiliary Equipment 65 66 DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS CHAPTER 4 - TROUBLESHOOTING TROUBLESHOOTING TIPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 DIRECTV® RECEIVER OR TV PROBLEMS . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 REMOTE CONTROL PROBLEMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 RUNNING THE SYSTEM TEST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 67 Troubleshooting Tips Resetting / Reauthorizing Your Receiver Many problems can be corrected by performing a simple reset of the DIRECTV® Receiver. If you experience frozen audio or video, a blank screen, or the system won't respond to front panel button or remote button presses try one of these: - Press the red RESET button behind the access card panel door on the front of the DIRECTV® Receiver, then wait for program guide information to be acquired. - If the problems persist, try unplugging the power cord of the DIRECTV® Receiver for 15 seconds, then plug it in again. - If the above two items don't work, try reauthorizing your receiver. On a computer, go to directv. com/ reauthorize and follow the onscreen instructions. You will need to be logged into your account on directv. com to complete this process. - Running the System Test (later in this section) can also help you diagnose and solve many common problems. Reset Button SD Receiver HD Receiver Reset Button 68 DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS Troubleshooting Tips On-Screen Messages There may be times when you see an on-screen message similar to the one on the right. The top line of the message gives a brief description of what causes the on-screen message to display, while the second line displays instructions to follow. That code is used by DIRECTV Customer Service to help troubleshoot your call. The message at right shows an example of trying to view a channel that you have not purchased or that is not in your programming package. To resolve the situation, call Customer Service at 1-800-DIRECTV and mention the code when prompted. Chapter 1 Chapter 2 Chapter 3 System Software Updates DIRECTV periodically sends system software updates to your receiver to improve performance and upgrade features and functions. These updates will occur automatically, usually at times when the receiver would likely be turned off. If your receiver is on when an update is sent, you will see an on-screen message and you may experience a disruption in reception for a few minutes. Your receiver must be plugged in to AC power to receive any updates. Chapter 4 Chapter 5 Chapter 4 - Troubleshooting 69 DIRECTV® Receiver or TV Problems Problem: Progress bar freezes while Acquiring Guide Data / Data From Satellite While the "Acquiring Guide Data" or "Acquiring Data From Satellite" message is on the screen, progress freezes during download. Possible Causes: - This may be normal. - May happen if your satellite dish isn't adjusted properly. Solution: - If satellite data acquisition still does not move forward, press the RESET button behind the access panel door on the front of the DIRECTV® Receiver and wait for program guide information to be acquired. Problem: Wrong picture, blue screen, snow or black/blank picture Your TV displays incorrect picture, or you have a blue, black, snowy or blank screen. Possible Causes: - The DIRECTV® Receiver and most TVs and VCRs let you toggle between different video sources. - Your TV may be on a different input source than what you are trying to view. Solution: - If you don't see the signal you think you should be seeing, try using these buttons to toggle between the signals: · Press the TV/VCR button on the VCR remote or on the VCR's front panel. · Press the INPUT button on the TV remote control to change video source. - If problems persist, turn off all equipment that is connected to your TV, wait a few minutes, then turn the DIRECTV® Receiver back on. - Check your connections and cables. 70 DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS DIRECTV® Receiver or TV Problems Problem: DIRECTV® Receiver will not turn on Your receiver won't turn on with either the remote or from the front panel. Chapter 1 Possible Causes: - Remote batteries are dead. - Receiver or power strip is not plugged in to a power source, or power cord is not plugged in to receiver. [. . . ] ©2009 DIRECTV, Inc. , DIRECTV and the Cyclone Design logo, DIRECTV Active, DIRECTV INTERACTIVE and Game Lounge are trademarks of DIRECTV, Inc. This product incorporates copyright protection technology that is protected by U. S. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision. Due to restrictions imposed by copyright holders, certain programming may include content protection measures that may restrict viewing in high-definition and/or recording with certain consumer electronics equipment attached to the receiver. [. . . ]