User manual DELL A920

[. . . ] DellTM Personal All-In-One Printer A920 Owner's Manual Look Inside For: · Learning about your printer · Understanding the software · Maintenance and Troubleshooting w w w. c o m Order ink cartridges DellTM ink cartridges are available only through Dell. You can order ink cartridges online at www. dell. com/supplies or by phone. USA Canada Mexico Puerto Rico UK Ireland France Italy Spain Germany Austria Netherlands Belgium Sweden Norway Denmark Finland Switzerland 877-465-2968 (877-Ink2You) 877-501-4803 001-800-210-7607 800-805-7545 0870 907 4574 1850 707 407 0825387247 800602705 902120385 0800 2873355 08 20 - 24 05 30 35 020 - 674 4881 02. 713 1590 08 587 705 81 231622 64 3287 5215 09 2533 1411 0848 801 888 ii Understanding the printer 1 2 3 6 5 4 7 8 9 # Use the: 1 2 3 4 5 6 Paper guide Paper support Operator panel Paper exit tray Printer (scanner unit) Top cover When you want to: Ensure proper paper feeding. c o m # Use the: 7 8 9 USB cable connector Power supply USB cable (sold separately) When you want to: Insert the USB cable. [. . . ] This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950. The United Kingdom Telecommunications Act 1984 This apparatus is approved under the approval number NS/G/1234/J/100003 for the indirect connections to the public telecommunications systems in the United Kingdom. Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. 1-meter average sound pressure, dBA Printing Copying Scanning Faxing 44 dBA 44 dBA 38 dBA 38 dBA Re gu l a t o r y no t i ce s 37 w w w. c o m ENERGY STAR The EPA ENERGY STAR Office Equipment program is a partnership effort with office equipment manufacturers to promote the introduction of energy-efficient products and to reduce air pollution caused by power generation. Companies participating in this program introduce products that power down when they are not being used. has determined that this product meets the ENERGY STAR guidelines for energy efficiency. Copyright advisory It may be illegal to copy certain materials without permission or license, including documents, images, and currency. If you are not sure whether you have permission, seek legal advice. 38 Re gulator y notices 7 SECTION 7 Appendix Contacting Dell Limited Warranties and Return Policy Dell Computer Corporation Ink and Toner Cartridges Limited Warranties Dell Software License Agreement w w w. c o m Contacting Dell To contact Dell electronically, you can access the following websites: · · · www. dell. com support. dell. com (technical support) premiersupport. dell. com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator. Country (City) International Access Code Country Code City Code Anguilla Antigua and Barbuda Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11 Aruba Bahamas Barbados Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 800-335-0031 1-800-805-5924 toll-free: 0-800-444-0733 0-810-444-3355 11 4515 7139 11 4515 7138 toll-free: 800-1578 toll-free: 1-866-278-6818 1-800-534-3066 General Support General Support Website: www. dell. com. ar Tech Support and Customer Care Sales Tech Support Fax Customer Care Fax General Support General Support General Support 40 Appendix Country (City) International Access Code Country Code City Code Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support. euro. dell. com E-mail: tech_be@dell. com E-mail for French Speaking Customers: support. euro. dell. com/be/fr/emaildell/ Technical Support Customer Care Corporate Sales Fax Switchboard 02 481 92 88 02 481 91 19 02 481 91 00 02 481 92 99 02 481 91 00 toll-free: 800-10-0238 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 toll-free: 1-866-278-6820 toll-free: 1-800-247-9362 toll-free: 1-800-950-1329 toll-free: 1-800-847-4096 toll-free: 1-800-326-9463 toll-free: 1-800-847-4096 toll-free: 1-800-387-5757 toll-free: 1-800-387-5752 toll-free: 1-800-387-5755 1 866 440 3355 1-800-805-7541 980-9-15-3978 0800-012-0435 Bolivia Brazil International Access Code: 00 Country Code: 55 City Code: 51 British Virgin Islands Canada (North York, Ontario) International Access Code: 011 General Support Website: www. dell. com/br Customer Support, Technical Support Tech Support Fax Customer Care Fax Sales General Support Online Order Status: www. dell. ca/ostatus AutoTech (automated technical support) TechFax Customer Care (Home Sales/Small Business) Customer Care (med. /large business, government) Technical Support (Home Sales/Small Business) Technical Support (med. /large bus. , government) Sales (Home Sales/Small Business) Sales (med. /large bus. , government) Spare Parts Sales & Extended Service Sales Cayman Islands Colombia Costa Rica General Support General Support General Support Appendix 41 w w w. c o m Country (City) International Access Code Country Code City Code Denmark (Copenhagen) International Access Code: 00 Country Code: 45 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support. euro. dell. com E-mail Support (portable computers): den_nbk_support@dell. com E-mail Support (desktop computers): den_support@dell. com E-mail Support (servers): Nordic_server_support@dell. com Technical Support Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Fax Switchboard (Relational) Switchboard (Home/Small Business) Fax Switchboard (Home/Small Business) 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9 Website: support. euro. dell. com E-mail: fin_support@dell. com E-mail Support (servers): Nordic_support@dell. com Technical Support Technical Support Fax Relational Customer Care Home/Small Business Customer Care Fax Switchboard 09 253 313 60 09 253 313 81 09 253 313 38 09 693 791 94 09 253 313 99 09 253 313 00 42 Appendix Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support. euro. dell. com E-mail: support. euro. dell. com/fr/fr/emaildell/ Home and Small Business Technical Support Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax Fax (calls from outside of France) Corporate Technical Support Customer Care Switchboard Sales Fax 0825 004 719 0825 338 339 01 55 94 71 00 01 55 94 71 00 01 55 94 71 01 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01 Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103 Website: support. euro. dell. com E-mail: tech_support_central_europe@dell. com Technical Support Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 06103 766-7200 0180-5-224400 06103 766-9570 06103 766-9420 06103 766-9560 06103 766-9555 06103 766-7000 Appendix 43 w w w. c o m Country (City) International Access Code Country Code City Code Greece International Access Code: 00 Country Code: 30 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support. euro. dell. com E-mail: support. euro. dell. com/gr/en/emaildell/ Technical Support Gold Technical Support Switchboard Sales Fax 080044149518 08844140083 2108129800 2108129800 2108129812 toll-free: 1-866-540-3355 toll-free: 1-877-270-4609 1600 33 8045 1600 33 8044 Grenada Guyana India Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1 General Support General Support Technical Support Sales Website: support. euro. dell. com E-mail: dell_direct_support@dell. com Ireland Technical Support U. K. only) Corporate Customer Care Corporate Customer Care (dial within U. K. only) Fax/SalesFax Switchboard 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 44 Appendix Country (City) International Access Code Country Code City Code Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support. euro. dell. com E-mail: support. euro. dell. com/it/it/emaildell/ Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 1-800-682-3639 512 728-4093 512 728-3619 512 728-3883 512 728-4397 512 728-4600 or 512 728-3772 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 Jamaica Latin America General Support (dial from within Jamaica only) Customer Technical Support (Austin, Texas, U. S. A. ) Customer Service (Austin, Texas, U. S. A. ) Fax (Technical Support and Customer Service) (Austin, Texas, U. S. A. ) Sales (Austin, Texas, U. S. A. ) SalesFax (Austin, Texas, U. S. A. ) Luxembourg International Access Code: 00 Country Code: 352 Website: support. euro. dell. com E-mail: tech_be@dell. com Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium) Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium) 3420808075 toll-free: 080016884 02 481 91 00 02 481 91 19 02 481 92 99 02 481 91 00 Appendix 45 w w w. c o m Country (City) International Access Code Country Code City Code Mexico International Access Code: 00 Country Code: 52 Sales Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 001-800-882-1519 Customer Technical Support Customer Service Main Netherlands Antilles Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 General Support Website: support. euro. dell. com E-mail (Technical Support): (Enterprise): nl_server_support@dell. com (Latitude): nl_latitude_support@dell. com (Inspiron): nl_inspiron_support@dell. com (Dimension): nl_dimension_support@dell. com (OptiPlex): nl_optiplex_support@dell. com (Dell Precision): nl_workstation_support@dell. com Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 46 Appendix Country (City) International Access Code Country Code City Code Norway (Lysaker) International Access Code: 00 Country Code: 47 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support. euro. dell. com E-mail Support (portable computers): nor_nbk_support@dell. com E-mail Support (desktop computers): nor_support@dell. com E-mail Support (servers): nordic_server_support@dell. com Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard 671 16882 671 17514 23162298 671 16800 671 16865 Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22 Website: support. euro. dell. com E-mail: pl_support@dell. com Customer Service Phone Customer Care Sales Customer Service Fax Reception Desk Fax Switchboard 57 95 700 57 95 999 57 95 999 57 95 806 57 95 998 57 95 999 Portugal International Access Code: 00 Country Code: 351 Website: support. euro. dell. com E-mail: support. euro. dell. com/pt/en/emaildell/ Technical Support Customer Care Sales Fax 707200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 1-800-805-7545 toll-free: 1-877-441-4731 1-800-882-1521 Puerto Rico St. Lucia General Support General Support General Support Appendix 47 w w w. c o m Country (City) International Access Code Country Code City Code Singapore (Singapore) International Access Code: 005 Country Code: 65 Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1-877-270-4609 toll-free: 800 6011 051 604 633 4949 toll-free: 800 6011 054 toll-free: 800 6011 053 St. Vincent and the Grenadines General Support Technical Support Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales Website: support. euro. dell. com E-mail: support. euro. dell. com/es/es/emaildell/ Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 118 546 91 722 92 00 91 722 95 83 48 Appendix Country (City) International Access Code Country Code City Code Sweden (Upplands Vasby) International Access Code: 00 Country Code: 46 City Code: 8 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support. euro. dell. com E-mail: swe_support@dell. com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell. com E-mail Support for OptiPlex: Swe_kats@dell. com E-mail Support for Servers: Nordic_server_support@dell. com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support Fax Technical Support Sales 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22 Website: support. euro. dell. com E-mail: swisstech@dell. com E-mail for French-speaking HSB and Corporate Customers: support. euro. dell. com/ch/fr/emaildell/ Technical Support (Home and Small Business) Technical Support (Corporate) Customer Care (Home and Small Business) Customer Care (Corporate) Fax Switchboard 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 Appendix 49 w w w. c o m Country (City) International Access Code Country Code City Code U. K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support. euro. dell. com Customer Care website: support. euro. dell. com/uk/en/ECare/Form/Home. asp E-mail: dell_direct_support@dell. com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general) Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts (500­5000 employees) Customer Care Central Government Customer Care Local Government & Education Customer Care Health Customer Care Home and Small Business Sales Corporate/Public Sector Sales 0870 908 0500 0870 908 0800 01344 373 186 0870 906 0010 01344 373 185 0870 906 0010 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456 50 Appendix Country (City) International Access Code Country Code City Code U. S. A. (Austin, Texas) International Access Code: 011 Country Code: 1 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-624-9896 toll-free: 1-800-624-9897 toll-free: 1-877-Dellnet (1-877-335-5638) toll-free: 1-800-695-8133 toll-free: 1-877-577-3355 toll-free: 1-800-283-2210 toll-free: 1-800-822-8965 toll-free: 1-800-695-8133 toll-free: 1-877-459-7298 toll-free: 1-800-456-3355 toll-free: 1-800-234-1490 toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355 toll-free: 1-888-798-7561 toll-free: 1-800-671-3355 toll-free: 1-800-357-3355 toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY (1-877-335-5889) 1-877-673-3355 8001-3605 Automated Order-Status Service AutoTech (portable and desktop computers) Consumer (Home and Home Office) Technical Support Customer Service DellNetTM Service and Support Employee Purchase Program (EPP) Customers Financial Services website: www. dellfinancialservices. com Financial Services (lease/loans) Financial Services (Dell Preferred Accounts [DPA]) Business Customer Service and Technical Support Employee Purchase Program (EPP) Customers Projectors Technical Support Public (government, education, and healthcare) Customer Service and Technical Support Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U. S. Virgin Islands Venezuela General Support General Support Appendix 51 w w w. c o m Limited Warranties and Return Policy Dell-branded hardware products purchased in the U. S. or Canada come with either a 90-day, one-year, two-year, three-year, or four-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. [. . . ] You may not use the disks on another computer or network, or loan, rent, lease, or transfer them to another user except as permitted by this agreement. Appendix 65 w w w. c o m Limited Warranty Dell warrants that the Software disks will be free from defects in materials and workmanship under normal use for ninety (90) days from the date you receive them. Any implied warranties are limited to ninety (90) days from the date you receive the Software. Some jurisdictions do not allow limits on the duration of an implied warranty, so this limitation may not apply to you. [. . . ]