User manual CRESTRON PG TOUCH THE PC V2

[. . . ] Crestron Touch The PC Driver Software Programmer's Guide Intended for Version 3. 08. 34 and Later This document was prepared and written by the Technical Documentation department at: Crestron Electronics, Inc. 15 Volvo Drive Rockleigh, NJ 07647 1-888-CRESTRON All brand names, product names, and trademarks are the property of their respective owners. ©2004 Crestron Electronics, Inc. Crestron Touch The PC Driver Software Contents Touch the PC Driver 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Driver Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] Position the cursor on the page and drag out a box of the desired size. 9. 10. Double-click the RGB window to display "RGB Video Properties" window and set parameters, as with any other VT Pro-e object. In the "RGB Video Properties" window, select the Design tab. NOTE: The bigger the window, the less noticeable will be any calibration error NOTE: Pad 2 may be used for a second computer, an alternate connection, or a Boeckeler Pointmaker® Video Marker telestrator, a video annotation device by Boeckeler Instruments (www. pointmaker. com). For further information, refer to the latest revision of Pointmaker® Telestrator Integration Guide (Doc. This document can be obtained from the Downloads | Product Manuals section of the Crestron website (www. crestron. com). New users are required to register in order to obtain access to the FTP site. "RGB Video Properties" Window NOTE: If desired, buttons with special reserved join numbers to specify additional mouse and computer functions may be created. To create the buttons, refer to "Appendix A ­ Additional Keyboard Functionality" on page 20. 16 · Touch the PC Driver Programmer's Guide ­ DOC. The Touch the PC V2 is ready for operation. Software Problem Solving Troubleshooting The table below and continued on the next page provides corrective action for possible trouble situations. If further assistance is required, please contact a Crestron customer service representative. Touch the PC V2 Troubleshooting TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION Make sure that there are no more than three mouse drivers (including the Crestron Touch The PC V2 driver) installed on the PC at one time. PC hangs or Some PCs displays a blue (particularly with screen upon reboot. Windows 95) can have problems with the "RunOnce" process upon loading a serial or mouse driver. Touch The PC V2 driver is disabled. Uninstall then re-install Touch The PC V2 driver. Right-click on system tray icon and select Enabled. (Enabled will be checked not X'ed. ) Non-Microsoft serial Disable the conflicting driver. (It may be driver does not work necessary to uninstall & re-install Touch with Touch The PC The PC V2 driver. ) V2 driver. Use the "RS-232 touch output" command (touchout) to reserve the RS-232 port for touch screen output type RS232 touchout and press <ENTER>. This should display "Current RS-232 Mode: TouchOutput. " * Reboot touchpanel. For Cresnet or Ethernet Configuration: Check that the Pad Properties settings in VT Pro-e are correct. (continued on next page) Programmer's Guide ­ DOC. 5916B Touch the PC Driver · 17 Software Crestron Touch The PC Driver Touch the PC V2 Troubleshooting (continued) POSSIBLE CORRECTIVE ACTION CAUSE(S) Touchpanel is not PC serial port not From the Crestron Viewport, confirm generating packets operating properly. that serial port is operational and (no cursor packets are input to PC. Double-click the system tray icon to display the "Pointer Device Properties" window and select the Status tab. [. . . ] Enclose a note specifying the nature of the problem, name and phone number of contact person, RMA number, and return address. Products may be returned for credit, exchange, or service with a CRESTRON Return Merchandise Authorization (RMA) number. Authorized returns must be shipped freight prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N. J. , or its authorized subsidiaries, with RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect or without an RMA number shall be subject to refusal. [. . . ]