User manual CRESTRON PG TOUCH THE PC V1

[. . . ] This document was prepared and written by the Technical Documentation department at: Crestron Electronics, Inc. 15 Volvo Drive Rockleigh, NJ 07647 1-888-CRESTRON Crestron Serial Mouse Control Driver Software Contents Serial Mouse Control Driver Introduction Driver Requirements Quickstart Procedure Driver Software Installation Configuring the System PC to Touchpanel Serial Communication PC to Touchpanel Cresnet Communication PC to Touchpanel Ethernet Communication SIMPL Windows Programming VT Pro-e Programming Problem Solving Troubleshooting Further Inquiries Future Updates Future Firmware Upgrades Appendix 1 - Keyboard Functionality Appendix 2 - Additional PC and Mouse Functions Appendix 3 - Cable and Wiring Specifications Cresnet 4-Wire Wiring Crestron RJ45 Cabling DB9F Adapter and RJ11 Modular Cable DB9F to RJ11 Cable Fabrication Software License Agreement Return and Warranty Policies Merchandise Returns / Repair Service CRESTRON Limited Warranty 1 1 2 2 3 5 5 7 9 13 16 19 19 22 22 22 23 24 25 25 26 26 27 28 30 30 30 Programmer's Guide - DOC. 5916A Serial Mouse Control Driver · i Crestron Serial Mouse Control Driver Software Serial Mouse Control Driver Introduction The Crestron Serial Mouse Control Driver, licensed for use only in conjunction with the TPS-XVGA/-BV/L Computer Interface Cards, is designed to enable a Crestron Isys TPS touchpanel to function as a touch-sensitive computer monitor, compatible with Microsoft Windows 98/XP and Windows 2000/NT. When you use the touchpanel as a monitor for a computer connected to your Crestron system, the Serial Mouse Control Driver lets you control the cursor movement and simulate the functions of a traditional mouse using your finger on the touchpanel to simulate typical computer mouse click and drag functions. [. . . ] The Serial Mouse Control Driver is ready for operation. 18 · Serial Mouse Control Driver Programmer's Guide - DOC. 5916A Crestron Serial Mouse Control Driver Software Problem Solving Troubleshooting The table below and continued on the next two pages provides corrective action for possible trouble situations. If further assistance is required, please contact Crestron customer service representative. Serial Mouse Control Driver Troubleshooting TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION Make sure that there are no more than three mouse drivers (including the Crestron Serial Mouse Control Driver) installed on the PC at one time. PC hangs or Some PCs displays a blue (particularly with screen upon reboot. Windows 95) can have problems with the "RunOnce" process upon loading a serial or mouse driver. Serial Mouse Control Driver is disabled. Uninstall then re-install mouse driver. Right-click on system tray icon and select Enabled. (Enabled will be checked not X'ed. ) Non-Microsoft serial Disable the conflicting driver. (It may be driver does not work necessary to uninstall & re-install Serial Mouse Control Driver. ) with Serial Mouse Control Driver. communication with the TPS console and use the "touch output format" command (toformat) to verify mouse control - type toformat mouse and press <ENTER>. This should display "Current Touchout Format: PC Mouse. " * 2. Use the "RS-232 touch output" command (touchout) to reserve the RS-232 port for touch screen output type RS232 touchout and press <ENTER>. This should display "Current RS-232 Mode: TouchOutput. " * Reboot touchpanel. Programmer's Guide - DOC. 5916A Serial Mouse Control Driver · 19 Software Crestron Serial Mouse Control Driver Serial Mouse Control Driver Troubleshooting (continued) TROUBLE (Continued) No cursor movement. POSSIBLE CAUSE(S) CORRECTIVE ACTION Touchpanel is not generating packets (no cursor movement). (Continued) 3. Use the "touch output destination" Touchpanel was not command (todest) to verify RS-232 initialized properly. From the Crestron Viewport, establish communication with the TPS console and use the "touch output format" command (toformat) to verify mouse control - type toformat mouse and press <ENTER>. This should display "Current Touchout Format: PC Mouse. " * 2. Use the "touch output destination" command (todest) to verify Cresnet type todest cresnet and press <ENTER>. This should display "Current Touchout Destination: Cresnet" for Cresnet or "Current Touchout Destination: Ethernet" for Ethernet communication. From the Crestron Viewport, confirm that serial port is operational and packets are input to PC. Double-click the system tray icon to display the Pointer Device Properties dialog box and select the Status tab. If errors > 0, verify baud rate of PC matches touchpanel baud rate (9600, N81). Re-initialize the driver: Select Advanced tab, move the bottom scroll bar slightly, and click Apply or run Calibrate from Pointer Device Properties dialog box. Re-check number errors. 20 · Serial Mouse Control Driver Programmer's Guide - DOC. [. . . ] Enclose a note specifying the nature of the problem, name and phone number of contact person, RMA number, and return address. Products may be returned for credit, exchange, or service with a CRESTRON Return Merchandise Authorization (RMA) number. Authorized returns must be shipped freight prepaid to CRESTRON, Cresskill, N. J. , or its authorized subsidiaries, with RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect or without an RMA number shall be subject to refusal. [. . . ]