User manual CRESTRON CNXRMIRD

[. . . ] 6 Future Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Return and Warranty Policies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8165 Contents · i Crestron CNXRMIRD IR Detector Infrared Detector: CNXRMIRD Description Functional Description The Crestron Infrared (IR) Detector (CNXRMIRD) is used by Crestron's CNXRMC (Room Solution Box) and CNXRMCLV (Room Solution Box with Local Video) to detect fixed low frequency (38KHz) type IR formats generated by typical hand-held remote devices. [. . . ] 8165 Crestron CNXRMIRD IR Detector Problem Solving Troubleshooting The following table provides corrective action for possible trouble situations. If further assistance is required, please contact a Crestron customer service representative. CNXRMIRD Troubleshooting CORRECTIVE ACTION Verify that No response from Universal remote is not commands sent to communicating with the CNXRMIRD is connected to IR IN CNXRMC or CNXRMC or port on the CNXRMC CNXRMCLV. Universal remote is not emitting a format compatible with the CNXRMC/CNXRMCLV. 8161) Operations Guides. TROUBLE POSSIBLE CAUSE(S) Operations Guide - DOC. 8165 Infrared Detector: CNXRMIRD · 5 IR Detector Crestron CNXRMIRD Further Inquiries If after reviewing this Operations Guide, you cannot locate specific information or have questions, please take advantage of Crestron's award winning customer service team by calling: · In the US and Canada, call Crestron's corporate headquarters at 1-888-CRESTRON [1-888-273-7876]. · In Latin America, call Crestron Latin America at +5255-5093-2160. · In Australia and New Zealand, call Creston Control Solutions at +61-2-9737-8203. Future Updates As Crestron improves functions, adds new features, and extends the capabilities of the CNXRMIRD, additional information may be made available as manual updates. These updates are solely electronic and serve as intermediary supplements prior to the release of a complete technical documentation revision. Check the Crestron website (www. crestron. com) periodically for manual update availability and its relevance. Updates are available from the Download | Product Manuals section and are identified as an "Addendum" in the Download column. 6 · Infrared Detector: CNXRMIRD Operations Guide - DOC. 8165 Return and Warranty Policies Merchandise Returns / Repair Service 1. No merchandise may be returned for credit, exchange, or service without prior authorization from CRESTRON. To obtain warranty service for CRESTRON products, contact the factory and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying the nature of the problem, name and phone number of contact person, RMA number, and return address. Products may be returned for credit, exchange, or service with a CRESTRON Return Merchandise Authorization (RMA) number. Authorized returns must be shipped freight prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N. J. , or its authorized subsidiaries, with RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its sole and absolute discretion to charge a 15% restocking fee, plus shipping costs, on any products returned with an RMA. [. . . ] CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the unexpired portion of the warranty. Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or implied, nor authorizes any other party to offer any warranty, including any implied warranties of merchantability or fitness for a particular purpose. [. . . ]